Nextcloud 25.0.13 : no update to 26 is offered

ℹ️ Support
,
1

Nextcloud version (eg, 20.0.5): 25.0.13
Operating system and version (eg, Ubuntu 20.04): n.a. (web hosted)
Apache or nginx version (eg, Apache 2.4.25): n.a. (web hosted)
PHP version (eg, 7.4): 8.1
My SQL version: 8.0

The issue you are facing: no update to 26 is offered
Is this the first time you’ve seen this error? (Y/N): Y

Hello all, I have this installation on web hosting (Aruba) so I don’t have much control on the Apache server or on the PHP engine.

below the cmfiguration of the part of the PHP.ini that I can control:

display_errors: Off
max_input_time: 60
max_input_vars: 1000
post_max_size: 300M
zlib.output_compression: Off
allow_url_fopen: Off
opcache.jit: Off
max_execution_time: 900
memory_limit: 1024M
output_buffering: 0
upload_max_filesize: 300M
short_open_tag: Off
mysqli.allow_local_infile: Off
ioncube : Off

Is anything of the above able to prevent the upgrade to 26 version?

1 Like
2

Have you tried switching to the beta channel?

3

Thank you, yes already tried.

4

Can you clarify where you’re checking this? It’s possible to have several versions of PHP installed and one scenario that might trigger the behavior you’re seeing is if the actual PHP in-use with Nextcloud is v7.4.

If you have the serverinfo app enabled (it is by default) you should be able to get the live PHP version Nextcloud is running under by going to Administration settings->System.

It would also be helpful if you posted your config.php / occ config:list system (or equivalent) since there are other possibilities too.

5

The PHP version can be set using the control panel of the hosted domain.

Server info is available only if I set the hosting to use PHP 7.4 and becomes not available if I set to a newer version (>= 8.0):

image
image1251×528 81.4 KB

Any hint?

6

here my config.php:

<?php
$CONFIG = array (
  'instanceid' => 'oct2l8rjtz0y',
  'passwordsalt' => '**removed**',
  'secret' => '**removed**',
  'trusted_domains' => 
  array (
    0 => 'www.archenar.cloud',
  ),
  'datadirectory' => '/web/htdocs/www.archenar.cloud/home/data',
  'dbtype' => 'mysql',
  'version' => '25.0.13.2',
  'overwrite.cli.url' => 'https://www.archenar.cloud',
  'dbname' => 'Sql1437031_2',
  'dbhost' => '31.11.39.114',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => '**removed**',
  'dbpassword' => '**removed**',
  'installed' => true,
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'filesystem_check_changes' => 1,
  'updater.release.channel' => 'stable',
  'updater.secret' => '**removed**',
);
7

Any hint?

The hint will be in your nextcloud.log file. I can’t tell you the cause unless you share the error output from your log. :slight_smile:

8

LAST LOG ENTRIES AFTER CHECKING UPDATES AND TRYING TO OPEN THE SERVER INFO APP:

{
  "reqId": "ZaAUo0nM8KUqZvpSGoriVgAAAAA",
  "level": 3,
  "time": "2024-01-11T16:17:39+00:00",
  "remoteAddr": "93.150.178.234",
  "user": "admin",
  "app": "internet_connection_check",
  "method": "GET",
  "url": "/index.php/settings/ajax/checksetup",
  "message": "Cannot connect to: www.nextcloud.com",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36",
  "version": "25.0.13.2",
  "exception": {
    "Exception": "RuntimeException",
    "Message": "Unable to check Ipv6. Check that PHP was not compiled with option \"disable-ipv6\".",
    "Code": 0,
    "Trace": [
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/symfony/http-foundation/IpUtils.php",
        "line": 52,
        "function": "checkIp6",
        "class": "Symfony\\Component\\HttpFoundation\\IpUtils",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/LocalAddressChecker.php",
        "line": 66,
        "function": "checkIp",
        "class": "Symfony\\Component\\HttpFoundation\\IpUtils",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/DnsPinMiddleware.php",
        "line": 141,
        "function": "ThrowIfLocalIp",
        "class": "OC\\Http\\Client\\LocalAddressChecker",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php",
        "line": 35,
        "function": "OC\\Http\\Client\\{closure}",
        "class": "OC\\Http\\Client\\DnsPinMiddleware",
        "type": "->",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 31,
        "function": "__invoke",
        "class": "GuzzleHttp\\PrepareBodyMiddleware",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php",
        "line": 71,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 63,
        "function": "__invoke",
        "class": "GuzzleHttp\\RedirectMiddleware",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php",
        "line": 75,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 331,
        "function": "__invoke",
        "class": "GuzzleHttp\\HandlerStack",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 168,
        "function": "transfer",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 187,
        "function": "requestAsync",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/Client.php",
        "line": 218,
        "function": "request",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 211,
        "function": "get",
        "class": "OC\\Http\\Client\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 193,
        "function": "isSiteReachable",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 871,
        "function": "hasInternetConnectivityProblems",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 225,
        "function": "check",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 133,
        "function": "executeController",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/App.php",
        "line": 172,
        "function": "dispatch",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Route/Router.php",
        "line": 298,
        "function": "main",
        "class": "OC\\AppFramework\\App",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/base.php",
        "line": 1053,
        "function": "match",
        "class": "OC\\Route\\Router",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/index.php",
        "line": 36,
        "function": "handleRequest",
        "class": "OC",
        "type": "::"
      }
    ],
    "File": "/web/htdocs/www.archenar.cloud/home/3rdparty/symfony/http-foundation/IpUtils.php",
    "Line": 135,
    "message": "Cannot connect to: www.nextcloud.com",
    "exception": {},
    "CustomMessage": "Cannot connect to: www.nextcloud.com"
  }
}
{
  "reqId": "ZaAkQ0nM8KUqZvpSGoriwAAAAAM",
  "level": 3,
  "time": "2024-01-11T17:24:20+00:00",
  "remoteAddr": "93.150.178.234",
  "user": "admin",
  "app": "internet_connection_check",
  "method": "GET",
  "url": "/index.php/settings/ajax/checksetup",
  "message": "Cannot connect to: www.nextcloud.com",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36",
  "version": "25.0.13.2",
  "exception": {
    "Exception": "RuntimeException",
    "Message": "Unable to check Ipv6. Check that PHP was not compiled with option \"disable-ipv6\".",
    "Code": 0,
    "Trace": [
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/symfony/http-foundation/IpUtils.php",
        "line": 52,
        "function": "checkIp6",
        "class": "Symfony\\Component\\HttpFoundation\\IpUtils",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/LocalAddressChecker.php",
        "line": 66,
        "function": "checkIp",
        "class": "Symfony\\Component\\HttpFoundation\\IpUtils",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/DnsPinMiddleware.php",
        "line": 141,
        "function": "ThrowIfLocalIp",
        "class": "OC\\Http\\Client\\LocalAddressChecker",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php",
        "line": 35,
        "function": "OC\\Http\\Client\\{closure}",
        "class": "OC\\Http\\Client\\DnsPinMiddleware",
        "type": "->",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 31,
        "function": "__invoke",
        "class": "GuzzleHttp\\PrepareBodyMiddleware",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php",
        "line": 71,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 63,
        "function": "__invoke",
        "class": "GuzzleHttp\\RedirectMiddleware",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php",
        "line": 75,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 331,
        "function": "__invoke",
        "class": "GuzzleHttp\\HandlerStack",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 168,
        "function": "transfer",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 187,
        "function": "requestAsync",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/Client.php",
        "line": 218,
        "function": "request",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 211,
        "function": "get",
        "class": "OC\\Http\\Client\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 193,
        "function": "isSiteReachable",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 871,
        "function": "hasInternetConnectivityProblems",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 225,
        "function": "check",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 133,
        "function": "executeController",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/App.php",
        "line": 172,
        "function": "dispatch",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Route/Router.php",
        "line": 298,
        "function": "main",
        "class": "OC\\AppFramework\\App",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/base.php",
        "line": 1053,
        "function": "match",
        "class": "OC\\Route\\Router",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/index.php",
        "line": 36,
        "function": "handleRequest",
        "class": "OC",
        "type": "::"
      }
    ],
    "File": "/web/htdocs/www.archenar.cloud/home/3rdparty/symfony/http-foundation/IpUtils.php",
    "Line": 135,
    "message": "Cannot connect to: www.nextcloud.com",
    "exception": {},
    "CustomMessage": "Cannot connect to: www.nextcloud.com"
  }
}
{
  "reqId": "ZaAn1HBlbSGVrUca9i6wjAAAAEA",
  "level": 3,
  "time": "2024-01-11T17:39:33+00:00",
  "remoteAddr": "93.150.178.234",
  "user": "admin",
  "app": "internet_connection_check",
  "method": "GET",
  "url": "/index.php/settings/ajax/checksetup",
  "message": "Cannot connect to: www.nextcloud.com",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36",
  "version": "25.0.13.2",
  "exception": {
    "Exception": "RuntimeException",
    "Message": "Unable to check Ipv6. Check that PHP was not compiled with option \"disable-ipv6\".",
    "Code": 0,
    "Trace": [
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/symfony/http-foundation/IpUtils.php",
        "line": 52,
        "function": "checkIp6",
        "class": "Symfony\\Component\\HttpFoundation\\IpUtils",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/LocalAddressChecker.php",
        "line": 66,
        "function": "checkIp",
        "class": "Symfony\\Component\\HttpFoundation\\IpUtils",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/DnsPinMiddleware.php",
        "line": 141,
        "function": "ThrowIfLocalIp",
        "class": "OC\\Http\\Client\\LocalAddressChecker",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php",
        "line": 35,
        "function": "OC\\Http\\Client\\{closure}",
        "class": "OC\\Http\\Client\\DnsPinMiddleware",
        "type": "->",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 31,
        "function": "__invoke",
        "class": "GuzzleHttp\\PrepareBodyMiddleware",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php",
        "line": 71,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 63,
        "function": "__invoke",
        "class": "GuzzleHttp\\RedirectMiddleware",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php",
        "line": 75,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 331,
        "function": "__invoke",
        "class": "GuzzleHttp\\HandlerStack",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 168,
        "function": "transfer",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 187,
        "function": "requestAsync",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Http/Client/Client.php",
        "line": 218,
        "function": "request",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 211,
        "function": "get",
        "class": "OC\\Http\\Client\\Client",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 193,
        "function": "isSiteReachable",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CheckSetupController.php",
        "line": 871,
        "function": "hasInternetConnectivityProblems",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 225,
        "function": "check",
        "class": "OCA\\Settings\\Controller\\CheckSetupController",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 133,
        "function": "executeController",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/App.php",
        "line": 172,
        "function": "dispatch",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Route/Router.php",
        "line": 298,
        "function": "main",
        "class": "OC\\AppFramework\\App",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/base.php",
        "line": 1053,
        "function": "match",
        "class": "OC\\Route\\Router",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/index.php",
        "line": 36,
        "function": "handleRequest",
        "class": "OC",
        "type": "::"
      }
    ],
    "File": "/web/htdocs/www.archenar.cloud/home/3rdparty/symfony/http-foundation/IpUtils.php",
    "Line": 135,
    "message": "Cannot connect to: www.nextcloud.com",
    "exception": {},
    "CustomMessage": "Cannot connect to: www.nextcloud.com"
  }
}
{
  "reqId": "ZaAri3BlbSGVrUca9i6wrwAAAEA",
  "level": 3,
  "time": "2024-01-11T17:55:23+00:00",
  "remoteAddr": "93.150.178.234",
  "user": "admin",
  "app": "internet_connection_check",
  "method": "GET",
  "url": "/index.php/settings/ajax/checksetup",
  "message": "Cannot connect to: www.nextcloud.com",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36",
  "version": "25.0.13.2",
  "exception": {
    "Exception": "RuntimeException",
    "Message": "Unable to check Ipv6. Check that PHP was not compiled with option \"disable-ipv6\".",
    "Code": 0,
    "Trace": [
      {
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    "message": "Cannot connect to: www.nextcloud.com",
    "exception": {},
    "CustomMessage": "Cannot connect to: www.nextcloud.com"
  }
}
{
  "reqId": "ZaAsSNatxHLPtQ4U95KPQAAAAAA",
  "level": 3,
  "time": "2024-01-11T17:58:32+00:00",
  "remoteAddr": "93.150.178.234",
  "user": "admin",
  "app": "index",
  "method": "GET",
  "url": "/index.php/settings/admin/serverinfo",
  "message": "Call to undefined function OCA\\ServerInfo\\OperatingSystems\\shell_exec() in file /web/htdocs/www.archenar.cloud/home/apps/serverinfo/lib/OperatingSystems/DefaultOs.php line 248",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36",
  "version": "25.0.13.2",
  "exception": {
    "Exception": "Exception",
    "Message": "Call to undefined function OCA\\ServerInfo\\OperatingSystems\\shell_exec() in file /web/htdocs/www.archenar.cloud/home/apps/serverinfo/lib/OperatingSystems/DefaultOs.php line 248",
    "Code": 0,
    "Trace": [
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/App.php",
        "line": 172,
        "function": "dispatch",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Route/Router.php",
        "line": 298,
        "function": "main",
        "class": "OC\\AppFramework\\App",
        "type": "::"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/lib/base.php",
        "line": 1053,
        "function": "match",
        "class": "OC\\Route\\Router",
        "type": "->"
      },
      {
        "file": "/web/htdocs/www.archenar.cloud/home/index.php",
        "line": 36,
        "function": "handleRequest",
        "class": "OC",
        "type": "::"
      }
    ],
    "File": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
    "Line": 165,
    "Previous": {
      "Exception": "Error",
      "Message": "Call to undefined function OCA\\ServerInfo\\OperatingSystems\\shell_exec()",
      "Code": 0,
      "Trace": [
        {
          "file": "/web/htdocs/www.archenar.cloud/home/apps/serverinfo/lib/OperatingSystems/DefaultOs.php",
          "line": 186,
          "function": "executeCommand",
          "class": "OCA\\ServerInfo\\OperatingSystems\\DefaultOs",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/apps/serverinfo/lib/Os.php",
          "line": 78,
          "function": "getDiskInfo",
          "class": "OCA\\ServerInfo\\OperatingSystems\\DefaultOs",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/apps/serverinfo/lib/Settings/AdminSettings.php",
          "line": 79,
          "function": "getDiskInfo",
          "class": "OCA\\ServerInfo\\Os",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CommonSettingsTrait.php",
          "line": 129,
          "function": "getForm",
          "class": "OCA\\ServerInfo\\Settings\\AdminSettings",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/AdminSettingsController.php",
          "line": 83,
          "function": "formatSettings",
          "class": "OCA\\Settings\\Controller\\AdminSettingsController",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/CommonSettingsTrait.php",
          "line": 149,
          "function": "getSettings",
          "class": "OCA\\Settings\\Controller\\AdminSettingsController",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/apps/settings/lib/Controller/AdminSettingsController.php",
          "line": 68,
          "function": "getIndexResponse",
          "class": "OCA\\Settings\\Controller\\AdminSettingsController",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
          "line": 225,
          "function": "index",
          "class": "OCA\\Settings\\Controller\\AdminSettingsController",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/Http/Dispatcher.php",
          "line": 133,
          "function": "executeController",
          "class": "OC\\AppFramework\\Http\\Dispatcher",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/lib/private/AppFramework/App.php",
          "line": 172,
          "function": "dispatch",
          "class": "OC\\AppFramework\\Http\\Dispatcher",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/lib/private/Route/Router.php",
          "line": 298,
          "function": "main",
          "class": "OC\\AppFramework\\App",
          "type": "::"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/lib/base.php",
          "line": 1053,
          "function": "match",
          "class": "OC\\Route\\Router",
          "type": "->"
        },
        {
          "file": "/web/htdocs/www.archenar.cloud/home/index.php",
          "line": 36,
          "function": "handleRequest",
          "class": "OC",
          "type": "::"
        }
      ],
      "File": "/web/htdocs/www.archenar.cloud/home/apps/serverinfo/lib/OperatingSystems/DefaultOs.php",
      "Line": 248
    },
    "CustomMessage": "--"
  }
}
9

At the top of the Nextcloud log there are these messages:

Maybe your Nextcloud cannot find the nextcloud.com update server. I do not know, whether the ipv6-error concerns to the not found server or to the message below. But you should check, whether IPv6 and IPv4 work or one of them only.
f.ex: If the router cannot transform IPv6 requests from the computer to IPv4 to external, the request never will get an answer.

10

Thank you for your analysis but 2 days ago I could update from 25.0.12 to 25.0.13 anyway, so could it be that some other requirement needed for 26 and not for 25 is preventing the update?

11

Read this carefully: How To: Get Help on Shared Webhosting - Nextcloud community

Much and good luck,
ernolf

12

Thank you for the link, I have read it carefully and my question now is: is that the official position of the NextCloud Community?

Because if so you are basically telling to anyone willing to use NextCloud that:

1- nextcloud must be expensive;

2- nextcloud must be used only by IT experts able to set-up and manage a linux server with root access;

3- so at the end we are a community but only for people like the above.

:roll_eyes:

13

That has nothing to do with a “position” or an “opinion”. It are the bare facts.
Impossible things are done right away, but miracles take a little longer…
So once again: contact your hoster, they get paid for it and are in control of the buttons.
You can stand on your head and wiggle your feet, but that doesn’t change water into wine. :wink:

I consider this topic closed.
If you have other issues you need help with, feel free to start a new topic.
The community will love to help you, so will I.

Much and good luck,
ernolf