Hello,
somehow i cannot make OnlyOffice work. When i create a file and try to open it, i get 2 error messages in Nextcloud Log and its not loading. Community Document Server is activated and OnlyOffice is configured to know where it is.
Synology DSM 6.2
PHP 7.3
Apache 2.4
Any Suggestions?
Thank you in advance
Steps to reproduce
Create data.xls
open
Expected behaviour
open data.xls in OnlyOffice
Actual behaviour
“ONLYOFFICE ist zurzeit nicht erreichbar. Bitte wende Dich an Deinen Administrator”
file is not loading with error message ONLYOFFICE not reachable
Server configuration detail
Operating system: Linux 4.4.59+ #24922 SMP PREEMPT Mon Aug 19 12:13:37 CST 2019 x86_64 Synology DSM 6.2
Webserver: Apache/2.4.39 (Unix) (fpm-fcgi)
Database: mysql 10.3.21
PHP version:
7.3.11
Modules loaded: Core, date, libxml, pcre, zlib, ctype, dom, fileinfo, filter, hash, json, mbstring, pcntl, SPL, PDO, readline, Reflection, session, SimpleXML, standard, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, cgi-fcgi, apcu, bcmath, bz2, calendar, curl, exif, ftp, gd, gettext, gmp, iconv, imap, intl, ldap, mailparse, mysqli, openssl, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, shmop, soap, sockets, sodium, sqlite3, ssh2, sysvmsg, sysvsem, sysvshm, wddx, xmlrpc, xsl, zip, Zend OPcache
Nextcloud version: 18.0.1 RC2 - 18.0.1.1
Updated from an older Nextcloud/ownCloud or fresh install:
Where did you install Nextcloud from: unknown
Signing status
Array
(
)
List of activated apps
Enabled:
- accessibility: 1.4.0
- activity: 2.11.0
- bruteforcesettings: 1.5.0
- cloud_federation_api: 1.1.0
- comments: 1.8.0
- dav: 1.14.0
- documentserver_community: 0.1.5
- federatedfilesharing: 1.8.0
- federation: 1.8.0
- files: 1.13.1
- files_pdfviewer: 1.7.0
- files_rightclick: 0.15.2
- files_sharing: 1.10.1
- files_trashbin: 1.8.0
- files_versions: 1.11.0
- files_videoplayer: 1.7.0
- firstrunwizard: 2.7.0
- issuetemplate: 0.6.0
- logreader: 2.3.0
- lookup_server_connector: 1.6.0
- nextcloud_announcements: 1.7.0
- notifications: 2.6.0
- oauth2: 1.6.0
- onlyoffice: 4.1.4
- password_policy: 1.8.0
- photos: 1.0.0
- privacy: 1.2.0
- provisioning_api: 1.8.0
- recommendations: 0.6.0
- serverinfo: 1.8.0
- settings: 1.0.0
- sharebymail: 1.8.0
- support: 1.1.0
- survey_client: 1.6.0
- systemtags: 1.8.0
- text: 2.0.0
- theming: 1.9.0
- twofactor_backupcodes: 1.7.0
- updatenotification: 1.8.0
- viewer: 1.2.0
- workflowengine: 2.0.0
Disabled:
- admin_audit
- encryption
- files_external
- user_ldap
Configuration (config/config.php)
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"lalas-backup.synology.me"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "18.0.1.1",
"overwrite.cli.url": "https:\/\/xxx.xxx.xxx\/cloud",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"maintenance": false,
"updater.release.channel": "beta",
"updater.secret": "***REMOVED SENSITIVE VALUE***",
"theme": "",
"loglevel": 2
}
Are you using external storage, if yes which one:
Are you using encryption:
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
Client configuration
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0
Operating system:
Logs
Web server error log
Insert your web server log here
Nextcloud log
[index] Error: Exception: trim() expects parameter 1 to be string, bool given at <<closure>>
0. /volume1/web/cloud/lib/private/AppFramework/App.php line 125
OC\AppFramework\Http\Dispatcher->dispatch(OCA\DocumentServ ... {}, "webApps")
1. /volume1/web/cloud/lib/private/AppFramework/Routing/RouteActionHandler.php line 47
OC\AppFramework\App::main("OCA\\DocumentSe ... r", "webApps", OC\AppFramework\ ... {}, {path: "apps/api ... "})
2. <<closure>>
OC\AppFramework\Routing\RouteActionHandler->__invoke({path: "apps/api ... "})
3. /volume1/web/cloud/lib/private/Route/Router.php line 299
call_user_func(OC\AppFramework\ ... {}, {path: "apps/api ... "})
4. /volume1/web/cloud/lib/base.php line 1008
OC\Route\Router->match("/apps/documents ... s")
5. /volume1/web/cloud/index.php line 38
OC::handleRequest()
GET /index.php/apps/documentserver_community/web-apps/apps/api/documents/api.js
from 37.201.22.10 by Basti at 2020-02-12T23:08:42+00:00
[documentserver_community] Error: OCA\DocumentServer\Document\DocumentConversionException: ./x2t: /lib/libstdc++.so.6: no version information available (required by ./libgraphics.so)
./x2t: /lib/libstdc++.so.6: no version information available (required by ./libicuuc.so.58)
./x2t: /lib/libstdc++.so.6: no version information available (required by ./libicuuc.so.58)
Empty sFileFrom or sFileTo
at <<closure>>
0. /volume1/web/cloud/apps/documentserver_community/lib/Document/ConverterBinary.php line 72
OCA\DocumentServer\Document\ConverterBinary->run("")
1. /volume1/web/cloud/apps/documentserver_community/lib/SetupCheck.php line 34
OCA\DocumentServer\Document\ConverterBinary->test()
2. /volume1/web/cloud/apps/documentserver_community/lib/Controller/StaticController.php line 89
OCA\DocumentServer\SetupCheck->check()
3. /volume1/web/cloud/lib/private/AppFramework/Http/Dispatcher.php line 170
OCA\DocumentServer\Controller\StaticController->webApps("apps/api/documents/api.js")
4. /volume1/web/cloud/lib/private/AppFramework/Http/Dispatcher.php line 99
OC\AppFramework\Http\Dispatcher->executeController(OCA\DocumentServ ... {}, "webApps")
5. /volume1/web/cloud/lib/private/AppFramework/App.php line 125
OC\AppFramework\Http\Dispatcher->dispatch(OCA\DocumentServ ... {}, "webApps")
6. /volume1/web/cloud/lib/private/AppFramework/Routing/RouteActionHandler.php line 47
OC\AppFramework\App::main("OCA\\DocumentSe ... r", "webApps", OC\AppFramework\ ... {}, {path: "apps/api ... "})
7. <<closure>>
OC\AppFramework\Routing\RouteActionHandler->__invoke({path: "apps/api ... "})
8. /volume1/web/cloud/lib/private/Route/Router.php line 299
call_user_func(OC\AppFramework\ ... {}, {path: "apps/api ... "})
9. /volume1/web/cloud/lib/base.php line 1008
OC\Route\Router->match("/apps/documents ... s")
10. /volume1/web/cloud/index.php line 38
OC::handleRequest()
GET /index.php/apps/documentserver_community/web-apps/apps/api/documents/api.js
from 37.201.22.10 by Basti at 2020-02-12T23:08:42+00:00