My Account got deactivated without warning

[YLent]

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The Basics

• Nextcloud Server version (e.g., 29.x.x):
  • I don't know, I'm using the external provider "The Good Cloud"
• When did this problem seem to first start?
  • Friday, 10.05.2025

Summary of the issue you are facing:

My account got deactivated without any warning and I don’t know why. What do I do?

I send a message to my provider asking for help as well but I haven’t heard back yet.

[scubamuc]

@YLent

I’m using the external provider "The Good Cloud

Hey @YLent welcome to the Nextcloud community!

You have a hosted Nextcloud instance at The Good Cloud. The Nextcloud community is not affiliated to The Good Cloud in any way. Be aware of their terms and conditions especially their support conditions:

Please refer to The Good Cloud support for questions or issues related to their services.

TIP

Account deactivated?

Some folks forget to confirm their account within 8 hours after signing up. If you’ve forgotten to confirm your account in time, send an email using the contact form with the same email address as you signed up with, so that The Good Cloud support folks can resend that confirmation message. Be sure to use the email address you used to sign up with and that you have access to that email as it’s the only way to ensure that it’s your account.

support – The Good Cloud

If you have specific questions pertaining to Nextcloud in general, feel free to post your request using the provided Support template. Please use this when you request support or consult Nextcloud documentation.

[dennis-360ict]

Hi,

Send an email through the contact form with the same email as you signed up, so we can take a look.

Be sure to use the actual email you used and that you have access to that email as it’s our only way to check it’s your account.

P.s. a lot of users forget to confirm their account within 8 hours after sign-up. If that happens, we can resend the conformation email.

[MauroneRelax]

Of course a lot of users forgets to confirm the account:

If you create in the evening it arrives hours later while you are sleeping.

If you create during lunch, maybe you get it in the work time..

why I cannot get it immediately? Like when I registered to this community? Or after some minutes?

Seems something done by pourpose that arrives when you are busi doing other things..