My Account got deactivated without warning

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Support intro

Sorry to hear youā€™re facing problems. :slightly_frowning_face:

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • I don't know, I'm using the external provider "The Good Cloud"
  • When did this problem seem to first start?
    • Friday, 10.05.2025

Summary of the issue you are facing:

My account got deactivated without any warning and I donā€™t know why. What do I do?

I send a message to my provider asking for help as well but I havenā€™t heard back yet.

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Hey @YLent welcome to the Nextcloud community! :waving_hand:

You have a hosted Nextcloud instance at The Good Cloud. The Nextcloud community is not affiliated to The Good Cloud in any way. Be aware of their terms and conditions especially their support conditions:

terms and conditions The Good Cloud support
terms and conditions The Good Cloud support965Ɨ566 39 KB

Please refer to The Good Cloud support for questions or issues related to their services.

TIP

Account deactivated?

Some folks forget to confirm their account within 8 hours after signing up. If youā€™ve forgotten to confirm your account in time, send an email using the contact form with the same email address as you signed up with, so that The Good Cloud support folks can resend that confirmation message. Be sure to use the email address you used to sign up with and that you have access to that email as itā€™s the only way to ensure that itā€™s your account.

If you have specific questions pertaining to Nextcloud in general, feel free to post your request using the provided Support template. Please use this when you request support or consult Nextcloud documentation.

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Hi,

Send an email through the contact form with the same email as you signed up, so we can take a look.

Be sure to use the actual email you used and that you have access to that email as itā€™s our only way to check itā€™s your account.

P.s. a lot of users forget to confirm their account within 8 hours after sign-up. If that happens, we can resend the conformation email.

3 Likes