Memories > People > Person works but Photos > People > Person → blank

  • Nextcloud Server version :
  • Operating system and version (e.g., Ubuntu 24.04):
    • Ubuntu 22
  • Web server and version
    • Apache/2.4.52
  • PHP version (e.g, 8.3):
    • PHP 8.1.2-1ubuntu2.21
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • New setup
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • VM
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

I activated Recognize and run the classify command. If i go to apps/photos/faces, then i see thumbnails for people in my photos, but when i click on one thumbnail, it looks like it is starting to load and then goes blank.

The error message on the console:

[ERROR] photos: Error fetching face files
Object { app: “photos”, uid: “Mathieu”, level: 2, error: TypeError }
ConsoleLogger.js:74:19
value ConsoleLogger.js:74
value ConsoleLogger.js:100
fetchFaceContent FetchFacesMixin.js:136
mounted FaceContent.vue:280
VueJS 18
init vue-router.esm.js:3005
init vue-router.esm.js:3004
updateRoute vue-router.esm.js:2414
transitionTo vue-router.esm.js:2263
confirmTransition vue-router.esm.js:2402
a vue-router.esm.js:2084
a vue-router.esm.js:2091
xe vue-router.esm.js:2095
confirmTransition vue-router.esm.js:2396
a vue-router.esm.js:2084
a vue-router.esm.js:2088
p vue-router.esm.js:2384
De vue-router.esm.js:2162
p vue-router.esm.js:2362
a vue-router.esm.js:2087
a vue-router.esm.js:2091
a vue-router.esm.js:2088
p vue-router.esm.js:2384
beforeRouteLeave AbortControllerMixin.js:22
je vue-router.esm.js:2512
p vue-router.esm.js:2362
a vue-router.esm.js:2087
xe vue-router.esm.js:2095

When i go to memories, people, it works.

I’m having the same issue with the latest version of AIO.

Can confirm this behavior.

My setup:
PHP 8.3.22
Nextcloud Hub 10 (31.0.7)
Recognize 9.0.3

Running PHP as FPM application served by Apache

With the Memories App everything works as expected