Memories > People > Person works but Photos > People > Person → blank

ℹ️ Support
, ,
1
  • Nextcloud Server version :
  • Operating system and version (e.g., Ubuntu 24.04):
    • Ubuntu 22
  • Web server and version
    • Apache/2.4.52
  • PHP version (e.g, 8.3):
    • PHP 8.1.2-1ubuntu2.21
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • New setup
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • VM
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

I activated Recognize and run the classify command. If i go to apps/photos/faces, then i see thumbnails for people in my photos, but when i click on one thumbnail, it looks like it is starting to load and then goes blank.

The error message on the console:

[ERROR] photos: Error fetching face files
Object { app: “photos”, uid: “Mathieu”, level: 2, error: TypeError }
ConsoleLogger.js:74:19
value ConsoleLogger.js:74
value ConsoleLogger.js:100
fetchFaceContent FetchFacesMixin.js:136
mounted FaceContent.vue:280
VueJS 18
init vue-router.esm.js:3005
init vue-router.esm.js:3004
updateRoute vue-router.esm.js:2414
transitionTo vue-router.esm.js:2263
confirmTransition vue-router.esm.js:2402
a vue-router.esm.js:2084
a vue-router.esm.js:2091
xe vue-router.esm.js:2095
confirmTransition vue-router.esm.js:2396
a vue-router.esm.js:2084
a vue-router.esm.js:2088
p vue-router.esm.js:2384
De vue-router.esm.js:2162
p vue-router.esm.js:2362
a vue-router.esm.js:2087
a vue-router.esm.js:2091
a vue-router.esm.js:2088
p vue-router.esm.js:2384
beforeRouteLeave AbortControllerMixin.js:22
je vue-router.esm.js:2512
p vue-router.esm.js:2362
a vue-router.esm.js:2087
xe vue-router.esm.js:2095

When i go to memories, people, it works.

1 Like
2

I’m having the same issue with the latest version of AIO.

3

Can confirm this behavior.

My setup:
PHP 8.3.22
Nextcloud Hub 10 (31.0.7)
Recognize 9.0.3

Running PHP as FPM application served by Apache

With the Memories App everything works as expected

4

Same problem here. I can see the thumbnails for people in Photos, but when I click on a thumbnail it looks like the photo page is loading but no photos are shown.

In Console, I observe this:

index.mjs:51 [WARN] viewer: Some mimes were ignored because they are not enabled in the server previews config Object
log @ index.mjs:51
vue.runtime.esm.js:7399 Error: <svg> attribute width: Expected length, "auto".
Nr @ vue.runtime.esm.js:7399
vue.runtime.esm.js:7399 Error: <svg> attribute height: Expected length, "auto".
Nr @ vue.runtime.esm.js:7399
undefined:1  Failed to load resource: the server responded with a status of 404 ()
ConsoleLogger.js:74 [ERROR] photos: Error fetching face files Object
value @ ConsoleLogger.js:74
vue.runtime.esm.js:7399 Error: <svg> attribute width: Expected length, "auto".
Nr @ vue.runtime.esm.js:7399
vue.runtime.esm.js:7399 Error: <svg> attribute height: Expected length, "auto".
Nr @ vue.runtime.esm.js:7399
undefined:1  Failed to load resource: the server responded with a status of 404 ()

and the 404 responses refer to:

https://mynextcloud.example.com/apps/photos/api/v1/preview/undefined?x=512&y=512

My setup:
PHP 8.3.23
Nextcloud Hub 10 (31.0.7.1)
Nginx 1.28.0
Photos 4.0.0
Recognize 9.0.3

5

any update on this been having same proble with no updates over the last few months

6

Same here.

  • Nextcloud AIO (This Nextcloud is on version 31.0.8)
  • Recognize Version 9.0.7 (No GPU support, If anyone wants to help… :roll_eyes:
7

This is related to issue 3105

I publish a fix for v31 but I think is already fix in v32