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The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.5
- Operating system and version (e.g., Ubuntu 24.04):
Debian 13
- Web server and version (e.g, Apache 2.4.25):
Apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
Apache 2.4.66
- PHP version (e.g, 8.3):
8.2.29
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
After migrating from cephfs to virtiofs
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
VM in Proxmox
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Cloudflare
Summary of the issue you are facing:
For some time I’ve used cephfs and mounted it in nextcloud, but since I had many issues with it I decided to move to virtiofs. Everything went smoothly except for group folders files. Every file in every team folder not to be found using web interface! When I started to dig into my server I found that these files are present in __groupfolders or something…
Configuration
Nextcloud
The output of occ config:list system :
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.jeansibelius.net",
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "32.0.3.2",
"overwrite.cli.url": "nothing here:)",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"loglevel": 0,
"maintenance_window_start": 1,
"theme": "",
"config_preset": 2
}
}
Apps
The output of occ app:list :
Enabled:
- activity: 5.0.0-dev.0
- admin_audit: 1.22.0
- app_api: 32.0.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.1.5
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- collectives: 3.5.0
- comments: 1.22.0
- contacts: 8.3.1
- contactsinteraction: 1.13.1
- cookbook: 0.11.5
- dashboard: 7.12.0
- dav: 1.34.2
- deck: 1.16.3
- drawio: 3.1.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_accesscontrol: 3.0.2
- files_antivirus: 6.1.0
- files_confidential: 4.0.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_retention: 3.0.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- forms: 5.2.4
- gdatavaas: 32.1.1
- gpxpod: 7.2.4
- groupfolders: 20.1.9
- guests: 4.6.0
- integration_giphy: 2.2.0
- integration_github: 3.2.2
- integration_gitlab: 4.0.0
- integration_homeassistant: 0.0.7
- integration_mastodon: 4.0.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.13.0
- notifications: 5.0.0-dev.0
- notify_push: 1.3.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recognize: 10.0.7
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- richdocumentscode: 25.4.802
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- spreed: 22.0.8
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- suspicious_login: 10.0.0-dev.0
- systemtags: 1.22.0
- tables: 1.0.3
- tasks: 0.17.1
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- twofactor_nextcloud_notification: 6.0.0-dev.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- whiteboard: 1.5.4
- workflowengine: 2.14.0
Disabled:
- encryption: 2.20.0
- files_external: 1.24.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
On server:
user@nextcloud:~$ sudo ls /path/to/datadir/should/I/reveal/it?/nextcloud/__groupfolders/3
00000_TO_DO
0_TO-DO_Audiobooks
0_TO-DO_Movies
0_TO-DO_Music
0_TO-DO_Seriale
Album
Audiobooks
isos
Movies
Movies_iso
Music
Noh
Seriale
user@nextcloud:~$
On browser:
I’ll be very grateful for any help!
Best,
Miro


