Kein Zugriff vom DesktopClient nach Update auf 31.0.4

U_Ki · May 2, 2025, 9:44am

Hallo
Nach dem Update auf 31.0.4. kann ich die Dateien nicht mehr mit dem Desktopklienten synchronisieren. Es wird keine Verbindung mehr aufgebaut/zugelassen. Eine Neueinrichtung stoppt nach dem die Serveradresse eingegeben wird. Was ist zu tun?

MfG

UKi

adelaar · May 2, 2025, 10:07am

Zunächst mal aussagekräftigere Infos liefern. Dateien werden nicht mehr mit dem Desktopklienten synchronisieren ist keine, denn davon gibt es sehr viele.

U_Ki · May 2, 2025, 10:24am

Hallo
Ich verwende den DesktopClienten von Nextcloud (Nextcloud-3.16.4-x64).
Welche Informationen benötigen Sie noch?.
MfG

UKi

adelaar · May 2, 2025, 10:31am

Linux, Mac? Oder womöglich Windoof? Sorry, ich muss das fragen, denn meine Glaskugel ist heute Morgen vom Tisch gefallen und dabei in 1.000 Teile zersprungen. Deswegen kann ich leider nicht mehr Hellsehen

U_Ki · May 2, 2025, 10:45am

Hallo
Es ist Freitag …
Es ist der Windowsclient (Windows 11 und 10). Es funktioniert leider bei mehreren Windows PC s nicht.

Grüße

adelaar · May 2, 2025, 10:49am

Aber erst der 2., nicht der 13.

Woran sich umgehend die Frage anschließt, ob es überhaupt am Client liegt. Hast du denn mal geprüft ob der NC-Server korrekt läuft. Kannst du dich dort per Web-Interface anmelden? Können mobile Clients (Android, IOS) deine NC erreichen?

mritzmann · May 2, 2025, 10:55am

Was steht in den Client-Logs?

Funktioniert es, wenn du temporär den Virenschutz (falls vorhanden) deaktivierst?

Falls das Nextcloud öffentlich erreichbar ist:

Welche Wertung erhälst du mit SSL Labs?
Welche Wertung erhälst du mit scan.nextcloud.com?

U_Ki · May 2, 2025, 11:03am

Hallo
Habe nochmal nachgeschaut. Über die Weboberfläche sehe ich die Files. Beim download bekomme ich einen Fehlercode: 503 . Die Dateien sind aber über ftp zu finden und downloadbar.

Mein erster Verdacht war der Client, weil nach dem Update auf allen PCs das Problem auftrat. Vielleicht war das nur Zufall?

Grüße

adelaar · May 2, 2025, 11:10am

Prof. Dr. g00gle sagt dazu:

Der HTTP-Statuscode 503 Service Unavailable Serverfehlerantwort zeigt an, dass der Server nicht bereit ist, die Anfrage zu bearbeiten. Häufige Ursachen sind, dass ein Server wegen Wartungsarbeiten nicht erreichbar ist oder überlastet ist.

Ich sage dazu: deine NC ist noch immer im Maintenance Mode. Warum? Eine Möglichkeit ist, dass das Update (von welcher Version zu 31.0.4 eigentlich?) nicht erfolgreich beendet werden konnte.

PS: ich hoffe du hast vor dem Update ein gutes Backup erstellt.

PPS: wie hast du denn das Update durchgeführt? per ssh und Terminal? Per Web-Interface?

scubamuc · May 2, 2025, 11:39am

@adelaar das tut mir aufrichtig leid… alles gute bei der reparatur, wird wohl eine sisyphos arbeit?

@U_Ki Support template. Please use this when you request support

PPPS: selbst gehostet oder beim provider?

U_Ki · May 2, 2025, 11:40am

Hallo
Ich habe das über die Weboberfläche gemacht. CalDAV läuft und funktioniert bei Windows und andriod. Die Ausgangsversion war wahrscheinlich die Nummer 30. Der Maintenance Mode wird ja immer angezeigt, oder? War bisher so.
Hier ein Auszug aus dem update.log
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] request to updater
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] currentStep()
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] show HTML page
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] current version: 30.0.0 build time: 2024-09-12T19:03:45+00:00 656488893e2175e19fbe273d76a5e16a598000c7
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] getUpdateServerResponse()
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] updaterServer: https://updates.nextcloud.com/updater_server/
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] releaseChannel: stable
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] internal version: 30.0.0.14
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] updateURL: https://updates.nextcloud.com/updater_server/?version=30x0x0x14xxxstablexx2024-09-12T19%3A03%3A45%2B00%3A00+656488893e2175e19fbe273d76a5e16a598000c7x8x3x14
2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] getUpdateServerResponse response: Array
(
[version] => 30.0.4.1
[versionstring] => Nextcloud 30.0.4
[url] => https://…
[web] => https://…
[changes] => https://…
[autoupdater] => 1
[eol] => 0
[signature] => M+hW/tBHLffskB3BzftzsBnNQhXT3RwJDg8QRRJKnFuYpmXwM2DMPy0l1MysZ5P/
q82tBv6cxBtmRyQTOFDtbexrQsRaqRxpMzofNqN1qVtcCqb5cEAgdyKH61DfrfJT
s6fsT/B5BD+0AAjlZBAmnxlP8SazqGpiAQPcQGHN8tDp2t4RooFALxOI8FL0Rm4/
ENkM4bhaKT17hlpMCb1Dy9KnC4ScxkePdmHvTkJrgHa5zI0AmWls8tGpJjHq7NqB
imlm8EvZM+7jLo1JLJONHJzoTQEbOC3EZ5CklQKWQFjCOVwIcGVU1rFpLyuBo0gm
mHksD/i4ZJdp0xHINzhTuw==
)

2025-01-01T13:11:52+0000 Yv1fPoY3GS [info] checkForUpdate() Array
(
[version] => 30.0.4.1
[versionstring] => Nextcloud 30.0.4
[url] => https://…
[web] => https://…
[changes] => https://…
[autoupdater] => 1
[eol] => 0
[signature] => M+hW/tBHLffskB3BzftzsBnNQhXT3RwJDg8QRRJKnFuYpmXwM2DMPy0l1MysZ5P/
q82tBv6cxBtmRyQTOFDtbexrQsRaqRxpMzofNqN1qVtcCqb5cEAgdyKH61DfrfJT
s6fsT/B5BD+0AAjlZBAmnxlP8SazqGpiAQPcQGHN8tDp2t4RooFALxOI8FL0Rm4/
ENkM4bhaKT17hlpMCb1Dy9KnC4ScxkePdmHvTkJrgHa5zI0AmWls8tGpJjHq7NqB
imlm8EvZM+7jLo1JLJONHJzoTQEbOC3EZ5CklQKWQFjCOVwIcGVU1rFpLyuBo0gm
mHksD/i4ZJdp0xHINzhTuw==
)
Soweit ich sehen kann, ist alles schick.
Grüße

U_Ki · May 2, 2025, 12:04pm

Hallo
Ich habe das bei einen Webhoster (wint.global) laufen.
Anbei die Basisinfo

Nextcloud Server version (e.g., 29.x.x):31.04.
Operating system and version (e.g., Ubuntu 24.04):Debian 12
Web server and version (e.g, Apache 2.4.25):Apache
Reverse proxy and version _(e.g. nginx 1.27.2):nein
PHP version (e.g, 8.3):8.3
Is this the first time you’ve seen this error? (Yes / No):JA
When did this problem seem to first start? Nach dem Update von 30 auf 31
Installation method (e.g. AIO, NCP, Bare Metal/Archive, etc.): AIO
Are you using Cloudflare, mod_security, or similar? (Yes / No): Nein.

Leider darf keine Sachen hochladen. Deshalb kein log.

Grüße

adelaar · May 2, 2025, 12:20pm

Du solltest das Log hier als Vorformatierter Text (Symbol: </>) einfügen können.

scubamuc · May 2, 2025, 12:31pm

hat der provider einen support? den würde ich an deiner stelle zuerst fragen, denn ohne kommandozeile sind unsere ratschläge meistens nicht umsetzbar… und das ratespiel geht weiter.

U_Ki · May 2, 2025, 12:32pm

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U_Ki · May 2, 2025, 12:37pm

Hallo

Die haben gesagt, dass sie keinen Support für nextcloud bieten, weil es kein Angebot von Ihnen sei.
Ich habe eingeschränkten Shellzugang.
Grüße

adelaar · May 2, 2025, 12:43pm

Also das CalDAV (und auch CardDAV) besagt nur, dass die Datenbank diesbezüglich okay zu sein scheint. Die Einträge in den Kalendern und Adressbüchern sind auch nur in der Datenbank gespeichert (welche Datenbank du verwendest hast du bisher noch nicht verraten). Bei mir ist das z.B. die MariaDB. Es sind aber auch einige andere möglich.

Die Files, die du nun offenbar nicht mehr synchronisieren kannst sind aber als Dateien unterhalb des Verzeichnisses nextcloud_data zu finden. Wo genau das Verzeichnisse nextcloud_data zu finden ist, ist auch wieder Abhängig davon wie du deine Cloud konfiguriert hast. Bei mir ist es /var/nextcloud_data/. Aber das kann man in der Konfiguration auch anders machen. Oft liegt es daher woanders. Unterhalb von nextcloud_data hat dann jede/r User/in ein eigenes Verzeichnis. Also z.B. /var/nextcloud_data/Otto/files/. Wenn nun diese Verzeichnisstruktur beschädigt (z.B. unpassende Dateirechte, falscher Eigentümer) wurde, im Verlauf des Updates, dann hast du auch ein Problem. Daher meine Frage von vorhin nach der Datensicherung von vor dem Update.

adelaar · May 2, 2025, 12:47pm

Für das Geld hättest du auch einen VPS mit root-Rechten mieten können, z,B bei 1&1 Ionos …

U_Ki · May 2, 2025, 1:01pm

Hallo

Also die Datenbank ist MariaDB.
Die Dateien liegen unter ähnlich var/nextcloud_data/Otto/files/
Die Dateien habe ich als Backup da, bzw. kann via ftp darauf zugreifen.

Grüße

adelaar · May 2, 2025, 1:19pm

Was ist mit ssh? ssh bzw. scp oder rsync ist wesentlich besser geeignet als ftp. Vorallem wenn du dich als root per ssh anmelden könntest und daher dann auch Dateirechte ändern könntest.