Iāve used wyffy (sister of owncube) as my owncloud / nextcloud provider for 1 year, but service is bad, they donāt update their installation regularly, and in general didnāt had a nice experience.
Iām looking for another 30ā¬ / year or less nextcloud hosting and Iāve found hostiso.com. https://hostiso.com/nextcloud-hosting/#1488906810170-d199f96f-0169
Anybody has an opinion on their service? They at least declare they update installations āYes, we do for free update of NextCloud and any default or third-party plugins.ā
Iāve used owncube myself and must say Iāve ran into the same issues. It didnāt feel secure for me running on their platform. Also, Iāve not had much responsiveness from their support desk.
So currently I am using the hostiso solution and an pleasantly surprised. The servicedesk is really quick to answer, the price is low and you get a lot of administrative rights for maintaining your own nextcloud instance.
We just signed up for Hostiso and, while their service is fantastic, the speeds that we get from our offices are very, very slow. Weāve tried (and run tracert) from our three different office locations and it doesnāt seem to be on our end.
I have been a Hostiso customer for about 2 weeks now and so far, somewhat to very disappointed with the companyās service.
Background:
10 users
35GB total
Service Purchased (taken from their website)
āCloud premiumā
Unlimited data transfer, apps, usersā¦
Fully managed & supported by Hostiso
Setup process;
Setup was generally easy, standard Nextcloud instance
Uptime:
In the first couple of days, there were 2 instances when their servers were down. I had to notify them of the issue, seemed like insufficient monitoring in place to proactively detect and resolve.
Initial Synch:
The most strenuous part of the process is the initial synch.
The Hostiso servers seemed insufficiently provisioned for multiple users to snyc at the same time and the admin console was spiking at major CPU use
Contacted support multiple times. Found that they were replying with only a few word answers and would not explain the issues they were seeing and how to resolve either on their end or ours.
They said the issue was resolved without explaining; seems that they increased CPU resources for our instance
Company also tried to push us to switch to a more expensive dedicated server
Ongoing Use:
After all users were synched, a day later the server was completely down
Contacted support and again got short answers āyou used up all memoryā (unlimited account?)
Asked to have a phone call to understand whatās actually in our service and how to mitigate these issues, received following message: āSorry we do not do that, there are some limits and by checking your account you use really huge amount of RAM, how much users, visitors you have?ā.
Summary:
From my experience, Hostisoās Cloud premium service is not capable of supporting a small organization due to the lack of resources and any kind of reasonable support.
Company has the opportunity to greatly improve its offering by
Better definition of what is and not included in the service offering
better monitoring of their servers to ensure higher levels of uptime
better communication with customers; willingness to explain whatās going on behind the scenes so customers can manage their users better and feel more comfortable with the quality of the service provided.
nextcloud is up to date. performances are good : small instance for few people (dedicated nextcloud if you need at least 250 Go, dedicated server if you need at least 1 To) !
support is good : speed and quality answers !!
just have a try !!!
+1
I am running an instance @ openitstore as well and the price is reasonable.
No complaints - but with 2.5 users we are not putting a lot of stress on the instance. Works well for us though.
I was pretty happy until recently, but now Iāve learned that they have removed the whole sharing feature which allows you to share read-only links with outsiders. Apparently it was because of abuse, but they didnāt give me any details.
If you donāt need to share links, then I can recommend them, but I will probably look elsewhere now, as I use links a lot.
I had been with them a few years ago but left because of poor performance, but returned about a year ago. The performance woes persisted though, probably 5-6 times a week theres connection issues of one sort of an other but I stuck with them because they were cheap.
However tonight discovered all public links are now disabled, but also they have removed a lot of features such as note synchronisation for qown notes for āfree usersā. I was on a free account but was paying a monthly fee for extra storage
Im not sure how if you are paying a monthly fee for extra storage you can be considered on a āfree serviceā but there you go. Note synchronisation removed, document sharing removed.
And honestly, customer service were just matter of fact to the point of rude. no apology, no details on how to maybe upgrade to a paid service (which I would have considered) or anything.
Consider ā¦ cloudamo.com - from free to business packages:
FREE 3 GB with large amount of free apps, onlyoffice, task, notes, gallery, audio.
Basic Cloud from 4$ for 100GB, extra GB is only 0.02$ per GB, up to 5 TB, full install, admin panel, cPanel, email, ssl, and much more, fully managed and supported.
VPS and dedicated solutions , fully managed and supported.
Locations : Canada, Singapore, Germany, France, USA
Extra for FREE : SSL, support, upgrades, migration and more ā¦
Ive used hostiso which migrated my files over to cloudamo (must be their partner company) and they lost all my files and keep deleting any tickets. Would not recommend cloudamo or hostiso, as others have pointed they are pretty much a scam at this point