Help.nextcloud.com slow page load times

I’d like to start by saying I am a very happy recent new user of Nextcloud for a private cloud for my small team (four people). There are so many useful applications and integrations. Clearly there are some awesome people working on it. I feel empowered with features and freedom from the proprietary tech giant jails. I sincerely appreciate the choice of the AGPL software license and I hope Nextcloud continues to improve and evolve for years to come.


My issue is with this forum, help.nextcloud.com . I am regularly seeing what I consider to be very slow page load times. Much slower than other websites. When I first try to go to https://help.nextcloud.com , the page is blank and it may take 30 to 90 seconds before I see anything rendered. Is anyone else having similar issues?

The issue seems most pronounced with the initial page load/render, subsequent clicks and page loads feel faster (although I don’t have measurements).

I’m using the Chromium browser. OS is 64-bit Ubuntu 18.04.5 LTS. HTTPS Everywhere and LastPass extensions.

I have a “meh” reproduction of this issue with a remote web page speed test (perhaps not an excellent repro, but I’ll share my results). https://www.webpagetest.org/result/200910_K0_bf8ca63210e8f42dbbe0e00531bdf5ce/ shows a reasonable 4.7 sec until document rendered and an OK 12 sec until fully loaded. It appears a CDN is not used. I ran it a few times, this a typical result.

It feels faster on my phone. Timings are closer to this webpagetest.org result for me mobile chrome on an Android phone using both wifi and cellular.

I am on physically located on the west coast of the United States. I have a fast Internet connection: >100mbit/s bidirectional with ~5ms latency pings to google servers. I use a Pi-Hole for DNS. Everything else is fast enough that I don’t bother timing, help.nextcloud.com stands out in this regard.

Where is the help.nextcloud.com instance Discourse hosted? geoiplookup.net puts it in Helsinki, Finland. Is that right? Is it scaled out? Any plans to use a CDN?

7 posts were merged into an existing topic: *.Nextcloud.com - connectivity issues