GuzzleHttp Name Already in Use

wp.rauchholz · March 1, 2019, 5:07pm

Steps to reproduce
Nextcloud functions correectly, except when trying to open a file with Collabora
Error reproduced when selecting file and then pop up occurs at top of screen which states: “Failed to load Collabora Online - Please try again later”

Expected behaviour
Collabora should open document for editing

Actual behaviour
Error discussed as above
[php7:error] [pid 13759] [client 10.5.2.119:39472] PHP Fatal error: Cannot declare class GuzzleHttp\Handler\CurlFactory, because the name is already in use in /var/www/wo-lar.com/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php
nextcloud.log and loolwsd.log are empty

Versions:
CODE-brand-4.0-2.noarch
loolwsd-4.0.1-1.el7.x86_64

Server configuration
The server is a modem/router and as such has two NICs; 1 for LAN and the other for WAN
I do have letsencrypt certificates for my main domain (wo-lar.com/www.wo-lar.com) and a seperate for loolwsd; doc.wo-lar.com
Native (no docker) installation of nextcloud and collabora on the same physical server
the service loolwsd is up and running
● loolwsd.service - LibreOffice Online WebSocket Daemon
Loaded: loaded (/usr/lib/systemd/system/loolwsd.service; enabled; vendor preset: disabled)
Active: active (running) since Fr 2019-03-01 17:28:58 CET; 32min ago
Main PID: 13929 (loolwsd)
CGroup: /system.slice/loolwsd.service
├─13929 /usr/bin/loolwsd --version --o:sys_template_path=/opt/lool/systemplate --o:child_root_path=/opt/lool/child-roots --o:file_se…
├─13931 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice6.0 --childroot=/opt…
└─13951 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice6.0 --childroot=/opt…

Operating system:
CENTOS 7

Web server:
Apache Webserver httpd-2.4.6-88.el7.centos.x86_64
Settings in loolwsd concerning termination and ssl:

true
false

Therefore I used the proxy settings for 1. SSL on both ends: The corresponding loolwsd setting is ssl.enable=true.

Database:
MariaDB-server-10.3.13-1.el7.centos.x86_64

PHP version:
PHP 7.2.15

Nextcloud version: (see Nextcloud admin page)
Nextcloud 15.0.5

Updated from an older Nextcloud/ownCloud or fresh install: 15.0.4

This seems to be a common problem. I read quite a few strings of messages dealing with this problem. Unfortunately, I cannot find a solution.

I appreciate your help iun getting this fixed.

Wolfgang

peteman52 · March 1, 2019, 5:12pm

If you are use version 3.2.1 of the Nextcloud collabora app try using version 3.1.1.
3.2.1 is still buggy.

peteman52 · March 1, 2019, 10:50pm

Reality is passing me. Newest version 3.2.2 works fine.

micmon · March 2, 2019, 2:34pm

Not for me. Originally I got the same error as wp.rauchholz, the I tried to downgrade but it did not help. Now with 3.2.2 I get all kinds of errors

hapee · March 2, 2019, 4:39pm

same issue here, collabora docker is running fine, no error in the log files, downgrade did not help so back to 3.2.2 and on nginx not apache and error:
2019/03/02 16:32:45 [error] 1507#1507: *927 FastCGI sent in stderr: “PHP message: PHP Fatal error: Cannot declare class GuzzleHttp\Handler\CurlFactory, because the name is already in use in /var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php on line 15” while reading response header from upstream, client: 77.249.189.251, server: cloud.drieendertig.nl, request: “GET /index.php/apps/richdocuments/index?fileId=19&requesttoken=t0qdtu32IVFNqqPohfZpvaiAtKCxgHdLd1lW7tUuGwU%3D%3A9CHI%2FIG4ZWcD4uiytZ9Yz5313%2B3m2iQ9Mz0Sr4BMUW4%3D HTTP/2.0”, upstream: “fastcgi://unix:/run/php/php7.2-fpm.sock:”, host: “cloud.drieendertig.nl”
2019/03/02 16:32:45 [error] 1507#1507: *927 upstream sent invalid status “0” while reading response header from upstream, client: 77.249.189.251, server: cloud.drieendertig.nl, request: “GET /index.php/apps/richdocuments/settings/check HTTP/2.0”, upstream: “fastcgi://unix:/run/php/php7.2-fpm.sock:”, host: “cloud.drieendertig.nl”

wp.rauchholz · March 4, 2019, 4:14pm

Going through the the different posts I really can’t find a pattern that would help me to explain or get me a glue where to start. Debugging is not easy here.
Looking forward for some expert to give us some advices.

Wolfgang

sdeskgeo · March 7, 2019, 2:11am

Im having the same issue with the same error message , Any help would be appreciated.

JABAHOSTING · March 7, 2019, 7:18am

This workaround works for us:

Add a new Domain (for example www2.yourcloud.xyz) in your collabora and restart Collabora
Go to /settings/admin/richdocuments and change the Collabora to the new Domain
Save the settings

Now, Collabora should work. After Collabora works again, then you can change back to the old Domain.

sdeskgeo · March 7, 2019, 3:58pm

Thank you, can you give me more detail, im running Nextcloud 15.0.5
and Collabora 3.2.3
Here is the docker log its a bit long does this make any sense
wsd-00030-00030 2019-03-07 15:34:48.413828 [ loolwsd ] TRC Reading file: '/usr/share/loolwsd/loleaflet/dist/l10n/ui-zh_TW.json as ‘/loleaflet/dist/l10n/ui-zh_TW.json’| wsd/FileServer.cpp:476
wsd-00030-00030 2019-03-07 15:34:48.414962 [ loolwsd ] TRC Reading file: '/usr/share/loolwsd/loleaflet/dist/l10n/help-sat.json as ‘/loleaflet/dist/l10n/help-sat.json’| wsd/FileServer.cpp:476
wsd-00030-00030 2019-03-07 15:34:48.415114 [ loolwsd ] TRC Reading file: '/usr/share/loolwsd/loleaflet/dist/l10n/help-sk.json as ‘/loleaflet/dist/l10n/help-sk.json’| wsd/FileServer.cpp:476
wsd-00030-00030 2019-03-07 15:34:48.415776 [ loolwsd ] TRC Reading file: '/usr/share/loolwsd/loleaflet/dist/l10n/help-kok.json as ‘/loleaflet/dist/l10n/help-kok.json’| wsd/FileServer.cpp:476
wsd-00030-00030 2019-03-07 15:34:48.415929 [ loolwsd ] TRC Reading file: '/usr/share/loolwsd/loleaflet/dist/l10n/help-dsb.json as ‘/loleaflet/dist/l10n/help-dsb.json’| wsd/FileServer.cpp:476
wsd-00030-00030 2019-03-07 15:34:48.416674 [ loolwsd ] TRC Reading file: '/usr/share/loolwsd/loleaflet/dist/l10n/ui-cs.json as ‘/loleaflet/dist/l10n/ui-cs.json’| wsd/FileServer.cpp:476
wsd-00030-00030 2019-03-07 15:34:48.417697 [ loolwsd ] TRC Reading file: '/usr/share/loolwsd/loleaflet/dist/l10n/ui-vec.json as ‘/loleaflet/dist/l10n/ui-vec.json’| wsd/FileServer.cpp:476
wsd-00030-00030 2019-03-07 15:34:48.418118 [ loolwsd ] TRC Reading file: '/usr/share/loolwsd/loleaflet/dist/l10n/ui-ve.json as ‘/loleaflet/dist/l10n/ui-ve.json’| wsd/FileServer.cpp:476

preload: merged unordf ucpchelp1 msforms vbaobj pcr vbaswobj sw animcore hwp flash chartcore solver sc wpftcalc xof ucpcmis1 wpftdraw sd svgfilter evtatt ucpftp1 graphicfilter wpftimpress sdfilt sm:failed

:failed

pdffilter PresentationMinimizer rptxml:failed

:failed

protocolhandler ucpdav1 wpftwriter msword lwpft writerfilter t602filter xmlfa basctl binaryurp uuresolver scd chartcontroller ldapbe2 dba sdbt dbu:failed

Here is the whole log

Im very new at this and i thank you in advance for any advice and help

kevdog · March 7, 2019, 5:56pm

Can you pastebin the log? The errors you have posted – I have the same errors as you above but it doesn’t seem to alter things.

sdeskgeo · March 7, 2019, 6:44pm

https://pastebin.com/hceHYpfR

sdeskgeo · March 7, 2019, 7:48pm

Next cloud error
https://pastebin.com/PFyFUAuU

Sanook · March 8, 2019, 6:08am

@JABAHOSTING, Do you mean with “new domain” a new one for the Collabora Online server?

I have tried so but did not solve the problem. I still have the error “Failed to load Collabora Online - please try again later” while opening an office document within the Nextcloud UI.

Apache error log:

mod_fcgid: stderr: PHP Fatal error: Cannot declare class GuzzleHttp\\Handler\\CurlFactory, because the name is already in use in /var/www/clients/client1/web7/web/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php on line 15

Fresh installation of Ubuntu 18.04, NC 15.05, Collabora Online 3.2.3

Edit:
After switching back to the previous Collabora Online domain but without port (9980) it is working.

wp.rauchholz · March 8, 2019, 11:24am

Thanks for answering. I assume step 1 is chaning loolwsd.xml?

Can I use any domain?

Wolfgang

Sanook · March 8, 2019, 11:26am

sure.

JABAHOSTING · March 8, 2019, 2:28pm

Why Port 9980? In Nextcloud you must to use the port 443 or without a port.

sdeskgeo · March 8, 2019, 2:31pm

did you edit the files pointing to 9980 or just in nextcloud?
Did you create a new A record to point to the same server?
Please advise on all your steps it would be very helpfull and i thank you in advance

Sanook · March 9, 2019, 10:42am

Because i’m starting Docker with port 9980.

See Collabora installation instructions:

kevdog · March 10, 2019, 6:44pm

Cleary changing the domain name within collabora and within nextcloud doesn’t work:

[Sun Mar 10 13:42:45.003356 2019] [proxy_fcgi:error] [pid 61427] [client 10.0.1.178:52779] Invalid status line from script ‘index.php’: 0
[Sun Mar 10 13:42:45.133846 2019] [proxy_fcgi:error] [pid 61176] [client 10.0.1.178:52778] AH01071: Got error ‘PHP message: PHP Fatal error: Cannot declare class GuzzleHttp\Handler\CurlFactory, because the name is already in use in /usr/local/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php on line 15\n’

Sanook · March 11, 2019, 9:25am

You have to setup the reverse proxy for the second collabora domain as well.