sorry it is: https://speed.hetzner.de/
Oooops missed that! Thanks again
I think the most of the traceroute shows that there is more a problem with the access to Hetzner through the different backbones (ASN) than problems with the server.
To minimize the problem maybe the data of the forum can be minimized.
But i think that is not really possible because of the forum software https://www.discourse.org .
The result is not really bad:
Test of this thread website:
Website Speed Test | Pingdom Tools
help.nextcloud.com...Virginia USA - EC2 - WebPageTest Result
I am going to discuss your suggestion with our sysadmin. Hopefully we can do something about it. Thank you
I saw similar download speeds for the 1GB.bin and 10GB.bin test files, although I stopped those test downloads before they completed.
Oh. Then I take back my opinion from above. Traceroute seems to be not very meaningful after all. Or maybe there are people who have problems with traceroute and the forum.
My traceroute. Maybe fast because of connection over DE-CIX.
6 15 ms 14 ms 14 ms decix-gw.hetzner.com [188.8.131.52] 7 17 ms 16 ms 17 ms core9.fra.hetzner.com [184.108.40.206] 8 37 ms 37 ms 56 ms core31.hel1.hetzner.com [220.127.116.11] 9 37 ms 36 ms 36 ms ex9k2.dc2.hel1.hetzner.com [18.104.22.168] 10 37 ms 36 ms 36 ms s5.nextcloud.com [22.214.171.124] 11 39 ms 37 ms 37 ms help.nextcloud.com [126.96.36.199]
Your traceroute seems to use:
AS209 CenturyLink Communications, LLC details - IPinfo.io
CenturyLink Communications, LLC
AS3356 Level 3 Parent, LLC details - IPinfo.io
Level 3 Parent, LLC
AS24940 Hetzner Online GmbH details - IPinfo.io
Hetzner Online GmbH
Longer pings seems to begin at Level 3 Parent, LLC.
Ok, that’s a bit strange. It’s not impossible, that hetzner routes the traffic differently for their test-downloads. Because if it were the Nextcloud server, it should have an impact on everybody not just for those from overseas. However, most of the regular users probably have a cached version of the static files…
It’s not useless but it has limitations. There is a documentation how you can analyse network issues:
However, here it doesn’t seem so bad that we actually have packet losses. So there is the routing information, so if we find that users via a certain peering provider have problems, that can be a starting point. Within a network, the providers manage their traffic, meaning they can prioritize certain traffic and/or filter traffic as well.
If you manage to bypass problems by using a VPN (or TOR), it shows that it is rather network related rather than the server.
Great idea. I tried the same
curl timings while using a VPN and also while using my phone as a mobile Wi-Fi hotspot. In both cases the download speed was about 10x-15x faster (at least 100 kibibytes/sec). So yeah, that is definitely pointing at something strange while I’m trying to get to the forum from inside my home network. Very odd though… I haven’t noticed this kind of selective slowdown, even, for example, from other Discourse forums hosted overseas from me.
Using either the VPN or mobile hotspot WAN connections the Nextcloud forum loads for me (starting from cold cache) in let’s say a much more reasonable time… <1min. This was easily reproducible.
tracepath help.nextcloud.com while I’m using a VPN (hosted somewhere east of the pond):
1?: [LOCALHOST] pmtu 1500 1: _gateway 203.953ms 1: _gateway 204.712ms 2: redacted 246.456ms 3: redacted 204.738ms 4: ae1-6.RT.RAD.HKI.FI.retn.net 254.188ms asymm 9 5: GW-Hetzner.retn.net 213.104ms asymm 9 6: core31.hel1.hetzner.com 306.527ms asymm 9 7: ex9k2.dc2.hel.hetzner.com 305.978ms asymm 9 8: s5.nextcloud.com 306.854ms 9: help.nextcloud.com 306.561ms reached Resume: pmtu 1500 hops 9 back 9
mtr help.nextcloud.com while I’m on a VPN:
Packets Pings Host Loss% Snt Last Avg Best Wrst StDev 1. _gateway 0.0% 31 163.4 177.5 162.1 283.7 30.4 2. redacted 0.0% 31 171.6 180.4 163.5 235.9 17.5 3. redacted 0.0% 31 176.3 177.4 161.2 247.1 21.9 4. ae2-5.RT.RAD.HKI.FI.retn.net 0.0% 31 226.9 213.6 192.8 301.5 30.3 5. GW-Hetzner.retn.net 0.0% 30 193.5 205.5 191.8 292.3 24.6 6. core31.hel1.hetzner.com 0.0% 30 219.4 209.0 193.3 289.3 22.3 7. ex9k2.dc2.hel1.hetzner.com 0.0% 30 208.9 217.3 193.3 284.1 30.5 8. s5.nextcloud.com 3.3% 30 194.4 209.5 192.6 369.5 35.6 9. help.nextcloud.com 3.3% 30 194.5 222.8 193.4 359.0 42.0
Side note: I see IPv6 addresses when I use a mobile hotspot. I am excluding those traces because this post is getting pretty long.
Content-encoding: br in the response headers. Brotli compression, apparently. And I also see smaller numbers for “Transferred” vs. “Size” in the Firefox developer tools “Network” tab.
I’m not sure if either of these would be expected to make much of a difference, but I’m just curious:
- Is a CDN being used?
this forum is consistently the slowest site i use… loading can take 10-30 seconds… no other sites/forums take so long… it feels like the whole database/forum is self hosted on a raspeberry pi!
anyway an mtr/tracert doesnt show it that bad… but it took a good 2 minutes to load tonight…
really you need to change hosting provider whatever the issue! is almost like loading porn back in the 56k modem days trying to load this forum sometimes
*usually there is a noticeable 15-20sec delay that ive just learnt to live with)
and what’s your geographical location and are you using vpn?
Hey sorry for the delay, UK and no VPN used to visit here