Information in the shared folder within the program is not syncing. Therefore, other users cannot see new information in the shared folder. A week ago, we freed up space on the server and cleared the NextCloud trash because the server capacity was full. People can see the files, but we’re having syncing issues. My knowledge of NextCloud is limited. The colleague who did this work has passed away. Therefore, we’ve been left with this task, and our client is currently experiencing significant problems. Please help me. I’m opening this issue using Google Translate.
For the technical matter we’ll need information and specifics.
Also, if you haven’t already, can you see if you’re able to upload/download files from the same folder via the Web UI?
The support template should provide some guidance about gathering data such as logs/etc.
The Desktop client itself also has some internal logging which may be helpful (particularly if you’re not seeing any error messages; though I suspect there are some somewhere).