Hi. I’m a relatively new user of Nextcloud. I seem to be getting a lot of random issues with files not syncing properly, and things not behaving as I would expect. At first I blamed my own lack of experience. But some issues seem more like bugs. Here’s a specific one that happened today.
I have a file in a Nextcloud folder that is permanently stuck. I am using the standard Nextcloud web interface and clicking the three dots alongside the file name. I can’t delete it. I can’t move it. I can’t rename it. In each case I get a popup at the top right of the screen with these messages.
Error deleting file "REB IMG_20200408_182954807.jpg". Could not move "REB IMG_20200408_182954807.jpg" Could not rename "REB IMG_20200408_182954807.jpg"
How the file got there is a long story and I won’t bore you with the details. In summary another user shared a file with me and I made a copy of it. It was in fact the same as a file I already had, but with a different name. I tried to copy it into the same folder as the other file and I think Nextcloud has somehow confused the two files.
It’s not worth going through the sequence of what went wrong step by step. But I do need to find out how to fix the problem now.
The file is visible in the web interface. But, as noted above, I can’t do anything with it. In the details pane it says -
You deleted REB IMG_20200408_182954807.jpg 13 minutes ago You created REB IMG_20200408_182954807.jpg 2 hours ago
So Nextcloud thinks it has been deleted, but it’s still there. The admin log contains nothing that is relevant.
I also tried deleting the file in the desktop client and re-syncing. The file has now gone from the desktop client, but is still shown in the web interface. And the file is still on the server because I can see it with FTP. I suppose I could just delete it with FTP, but I don’t want to do anything that will mess up the database integrity.
Can anyone suggest how to sort this out?
I’m using Nextcloud 17.0.2