Nextcloud version (eg, 20.0.5): 25.0.3
Operating system and version (eg, Ubuntu 20.04): Cloudlinus 7.9
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.55
PHP version (eg, 7.4): 8.1
The issue you are facing: I am receiving a “Failed to authenticate” error when trying to add a new user.
Is this the first time you’ve seen this error? (Y):
Steps to replicate it:
- Go Users page
- Create a New User
- Fill out the form
- Click on add new user
- Type in the password a second time
- Confirm
The output of your Nextcloud log in Admin > Logging:
Level: Warning
App: Core
Message: Login failed: 'jackson' (Remote IP: '75.79.209.23')
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocwrisw1ouep',
'passwordsalt' => 'ahu6FGjh659087GHkkh59igDaEuolKGdrY6',
'secret' => 'yHfD59fJ6D4S0lKj765fHkGssaMk95G4dsN',
'trusted_domains' =>
array (
0 => 'www.xxx.yyy.com',
1 => 'xxx.yyy.com',
2 => 'http://xxx.yyy.com',
3 => 'https://xxx.yyy.com',
4 => 'http://www.xxx.yyy.com',
5 => 'https://www.xxx.yyy.com',
),
'datadirectory' => '/home/zzz/xxx.yyy.com/data',
'dbtype' => 'mysql',
'version' => '25.0.3.2',
'overwrite.cli.url' => 'http://www.xxx.yyy.com',
'dbname' => 'ddd_xxx',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'ddd_xxx',
'dbpassword' => '1234567',
'mysql.utf8mb4' => true,
'installed' => true,
'default_phone_region' => 'US',
'mail_domain' => 'web.com',
'mail_from_address' => 'user',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
);
The output of your Apache/nginx/system log in /var/log/____
:
No access—shared server.
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Don't see any.