Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 16.0.0.9
Operating system and version (eg, Ubuntu 17.04): Raspbian Stretch
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.25
PHP version (eg, 7.1): 7.1.33
The issue you are facing:
When i edit and save a document i can’t synchronise it anymore i am getting and error “Error 403 Put”
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Open existing document
- Edit it
- Save it.
The output of your Nextcloud log in Admin > Logging:
I don't see the error in log file.
But a sample of error i can see :
{"reqId":"6sG79Q0ML6EBQfTlBJgF","level":3,"time":"2019-11-17T15:03:30+00:00","remoteAddr":"192.168.1.1","user":"aftab","app":"PHP","method":"PROPFIND","url":"\/remote.php\/dav\/files\/aftab\/","message":"You are using a fallback implementation of the intl extension. Installing the native one is highly recommended instead. at \/var\/www\/html\/nextcloud\/3rdparty\/patchwork\/utf8\/src\/Patchwork\/Utf8\/Bootup\/intl.php#18","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.6.0stable (build 20190927) (Nextcloud)","version":"16.0.0.9"}
{"reqId":"PG7mUPT3Lw1KlcpimCaJ","level":3,"time":"2019-11-17T15:03:30+00:00","remoteAddr":"192.168.1.1","user":"aftab","app":"PHP","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v2\/notifications","message":"You are using a fallback implementation of the intl extension. Installing the native one is highly recommended instead. at \/var\/www\/html\/nextcloud\/3rdparty\/patchwork\/utf8\/src\/Patchwork\/Utf8\/Bootup\/intl.php#18","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/78.0.3904.97 Safari\/537.36","version":"16.0.0.9"}
{"reqId":"toc1ozecgnwrmek5RYV8","level":3,"time":"2019-11-17T15:03:31+00:00","remoteAddr":"192.168.1.1","user":"aftab","app":"PHP","method":"GET","url":"\/index.php\/apps\/logreader\/poll?lastReqId=ZVCm5YXJfyeFpF0AzC7y","message":"You are using a fallback implementation of the intl extension. Installing the native one is highly recommended instead. at \/var\/www\/html\/nextcloud\/3rdparty\/patchwork\/utf8\/src\/Patchwork\/Utf8\/Bootup\/intl.php#18","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/78.0.3904.97 Safari\/537.36","version":"16.0.0.9"}
{
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
pi@raspberrypi:/var/www/html/nextcloud/config $ cat config.php
<?php
$CONFIG = array (
'instanceid' => 'xxx',
'passwordsalt' => 'xxxx',
'secret' => 'xxxx',
'trusted_domains' =>
array (
0 => 'xxxxx',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'mysql',
'version' => '16.0.0.9',
'overwrite.cli.url' => 'xxxx',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_admin',
'dbpassword' => 'xxxx',
'installed' => true,
'theme' => '',
'loglevel' => 2,
'maintenance' => false,
);
pi@raspberrypi:/var/www/html/nextcloud/config $
The output of your Apache/nginx/system log in /var/log/____
:
There is maybe too many data, should i still copy / past ?