Docx File not printable via TALK to OnlyOffice

When I send a DOCX file via TALK, the file also opens correctly in onlyoffice. Everything seems correct. However, the recipient cannot print the file correctly because the icon created over the print icon is an almost blank sheet. Does anyone know this problem and has a solution? I opened the PDF with Adobe Reader, Foxit Reader and in Firefox. Always the PDF looks the same and the information is missing.

Pls avoid crosspostings on the forum because by posting the same issue twice, two different groups of people will be addressed and deal with it trying to solve the problem at the same time. A complete waste of time.

closed this one in favour of DOCX File not printable per TALK