DOCX File not printable per TALK

When I send a DOCX file via TALK, the file also opens correctly. Everything seems correct. However, the recipient cannot print the file correctly because the icon created over the print icon is an almost blank sheet. Does anyone know this problem and has a solution? I opened the PDF with Adobe Reader, Foxit Reader and in Firefox. Always the PDF looks the same and the information is missing.
At the moment it is not possible to upload a screenshot here in this task. I don’t know why.