I’m sorry nobody can help you based on such questions. Does it mean it failed, didn’t index the files etc. Provide details, logs etc. occ has also -v argument for more verbose output which might help to understand the problem.
this looks very well - do this users have any files stored in the system? what happens if a user adds new file through the web interface - do you see it on the storage? → if not you are looking in a wrong place.
it looks you are struggling with basic admin tasks - please look at 101: Self-hosting information for beginners and start learning required skills or switch to “managed Nextcloud” in case you want a solution which simply works.