Curl error 28 ,appstore blank ,no apps shown ,request timeout

zerone · February 4, 2020, 8:35am

An error occured during the request. Unable to proceed.

Continuing the discussion from AppStore is empty:

as @SmallOne and thanks to @Terence_Van_Dam for mention it
> Change line 404 in 3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php

increase 1000 to 10000

In lib/private/App/AppStore/Fetcher/Fetcher.php

On line 98 change the timeout from 10 to 30 or 90

in lib/private/Http/Client.php

On line 66 change the timeout from 30 to 90

what don’t work for you?
try changing just TIMEOUT in Client.php and max_execution_time & max_input_time in php.ini or even .httaccess don't work
look like same issues:

github.com/nextcloud/server

Apps page blank with “An error occured during the request. Unable to proceed.” error

opened 05:06AM - 20 Sep 18 UTC

closed 07:19AM - 10 Apr 20 UTC

ThornedRose

bug 0. Needs triage

The admin logging page is also blank with loading spinner. ### Steps to repro…duce 1. Installed Nextcloud 14 (fresh install) 2. Logged in 3. Clicked on Apps menu item / Click on Logging ### Expected behaviour Apps page should load. Should be able to disable/enable apps and browse apps to download and install. Logging page should load. ### Actual behaviour Apps pages are blank with just the circle loading animation. An error that is repeated three times appears in the notifications at the top of the screen, “An error occured during the request. Unable to proceed.”. Screenshot: https://help.nextcloud.com/uploads/default/original/2X/0/0534e4916e1c5483ca4900886c043f9e3bffad89.png The admin Logging page is the same but does not have errors appear. It is just blank with the loading spinner. ### Server configuration **Operating system**: Shared hosting, I think Cloud Linux (kernel 3.10.0-714.10.2.lve1.4.74.el7.x86_64) **Web server:** Apache 2.4.34 (nginx service is also running) **Database:** MySQL 5.6.40 **PHP version:** 7.2.10 **PHP info:** https://intothegarbagechuteflyboy.net/phpinfo.php **Nextcloud version:** (see Nextcloud admin page) 14.0.0 **Updated from an older Nextcloud/ownCloud or fresh install:** FRESH (I did try upgrading from 13.0.5 but had issues with the calendar and contacts apps being disabled and reset. Installing apps kept failing so I decided to start fresh. **Where did you install Nextcloud from:** Softaculous (cPanel) Login as admin user into your Nextcloud and access http://example.com/index.php/settings/integrity/failed paste the results here. ``` No errors have been found. ``` **List of activated apps:** Can't access apps. But all the default ones that are activated on fresh install. If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your Nextcloud installation folder Don't have access (shared hosting) **Nextcloud configuration:** <details> <summary> config.php</summary> ``` <?php $CONFIG = array ( 'instanceid' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'passwordsalt' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'secret' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'trusted_domains' => array ( 0 => 'intothegarbagechuteflyboy.net', ), 'datadirectory' => '/home/intothegarbage/nextclouddata', 'dbtype' => 'mysql', 'version' => '14.0.0.19', 'overwrite.cli.url' => 'https://intothegarbagechuteflyboy.net/nextcloud', 'dbname' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'dbhost' => 'localhost', 'dbport' => '', 'dbtableprefix' => 'oc_', 'dbuser' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'dbpassword' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'installed' => true, 'mail_smtpmode' => 'smtp', 'mail_smtpsecure' => 'ssl', 'mail_smtpauthtype' => 'LOGIN', 'mail_from_address' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'mail_domain' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'mail_smtpauth' => 1, 'mail_smtphost' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'mail_smtpport' => '465', 'mail_smtpname' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'mail_smtppassword' => '▓▓▓▓▓▓▓▓▓▓▓▓▓', 'memcache.local' => '\OC\Memcache\APCu', ); ``` </details> **Are you using external storage, if yes which one:** N/A **Are you using encryption:** NO **Are you using an external user-backend, if yes which one:** Not yet but would be webdav ### Client configuration **Browser:** Firefox 62 **Operating system:** Arch Linux ### Logs #### Web server error log I only have access to home/user/logs files. This log also dates back to the 13.0.5 install which had issues with webdav **Web server error log:** https://intothegarbagechuteflyboy.net/intothegarbagechuteflyboy.net-Sep-2018.log #### Nextcloud log (data/nextcloud.log) The only issue in this log is a warning about intl falback which I have fixed by enabling the intl module. Since doing that there is nothing more in the log. Below is the last log entry. <details> <summary>Nextcloud log</summary> ``` {"reqId":"W6HuwlSYVdZD449RsLAVdQAAAM0","level":3,"time":"2018-09-19T06:37:55+00:00","remoteAddr":"121.99.121.82","user":"stormrose","app":"PHP","method":"GET","url":"\/nextcloud\/ocs\/v2.php\/apps\/notifications\/api\/v2\/notifications","message":"You are using a fallback implementation of the intl extension. Installing the native one is highly recommended instead. at \/home\/intothegarbage\/public_html\/nextcloud\/3rdparty\/patchwork\/utf8\/src\/Patchwork\/Utf8\/Bootup\/intl.php#18","userAgent":"Mozilla\/5.0 (X11; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.0.19"} ``` </details> #### Browser log <details> <summary>Browser console log</summary> ``` Content Security Policy: The page’s settings blocked the loading of a resource at data:font/woff;base64,d09GRgABAAAAAIw4AB... (“font-src”). JQMIGRATE: Migrate is installed, version 1.4.0 jquery-migrate.min.js:2:542 New search handler registered search.js:66:4 Shutting down notifications: [500] Internal Server Error App.vue:144 _fetch/< App.vue:144 Object { users: Getter & Setter, apps: Getter & Setter, settings: Getter & Setter, oc: Getter & Setter, route: Getter & Setter, … } Error: "Request failed with status code 500" exportshttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:13:17293exportshttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:45:1313hhttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:13:16307 index.js:43:2 Object { users: Getter & Setter, apps: Getter & Setter, settings: Getter & Setter, oc: Getter & Setter, route: Getter & Setter, … } Error: "Request failed with status code 500" exportshttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:13:17293exportshttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:45:1313hhttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:13:16307 index.js:43:2 Object { users: Getter & Setter, apps: Getter & Setter, settings: Getter & Setter, oc: Getter & Setter, route: Getter & Setter, … } Error: "Request failed with status code 500" exportshttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:13:17293exportshttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:45:1313hhttps://intothegarbagechuteflyboy.net/nextcloud/settings/js/settings-vue.js:13:16307 index.js:43:2 ``` </details> **Browser network har file:** [http://intothegarbagechuteflyboy.net/Archive%2018-09-20%2016-31-55.har](http://intothegarbagechuteflyboy.net/Archive%2018-09-20%2016-31-55.har)

https://help.nextcloud.com/t/no-app-store-in-nc-18/

github.com/nextcloud/server

improve the timeout value for CURL

opened 09:16PM - 04 Nov 19 UTC

closed 10:49AM - 03 Mar 20 UTC

TP75

bug 0. Needs triage

Quick and dirty issue report: Please consider a value like '120' (as in the b….m. example) or a more reasonable value **to avoid download drop-outs** as reported by several users in recent times. see https://github.com/nextcloud/server/commit/ca2623e6ad4f7d838a61c71ba828b44b3b7331ab#commitcomment-35800035 Have a look at the NC forum and certainly: * https://help.nextcloud.com/t/downloading-certain-apps-not-working/62603/11 > I’ve solved the Problem by manually Setting the Value for " `RequestOptions::TIMEOUT` " to `120` or a higher value ... * https://help.nextcloud.com/t/downloading-certain-apps-not-working/62603 > The problem is, i’cant install certain apps out of the appstore. Some are downloadable, e.g. the W2G app, but others are failing with the error: “_cURL error 28: Operation timed out after 30000 milliseconds with 1113682 out of 3112147 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)_”, for example the deck app. Please note I took the liberty to just copy & paste from 'padwa' - Dwayne Parker Hope this helps.

github.com/nextcloud/server

Make 'timeout for http requests' a configurable item

opened 12:25PM - 25 Nov 19 UTC

closed 09:32AM - 22 Jun 21 UTC

TP75

bug 0. Needs triage

was https://github.com/nextcloud/server/pull/17807#issuecomment-558101692 > 30 …seconds is a reasonable default. If we require a longer timeout on some requests, we should specify them on those requests individually This may be correct and technically valid from the devs point of view. However, please make 'timeout for http requests' one or more configurable items in `config.php` or beyond to better meet the real world requirements of server admins and users.

https://github.com/nextcloud/server/issues/17685
https://help.nextcloud.com/t/downloading-certain-apps-not-working/
https://help.nextcloud.com/t/curl-error-28-operation-timed-out-after-xxxxxx-milliseconds-with-xxxxxx-out-of-xxxxxx-bytes-received-see-http-curl-haxx-se-libcurl-c-libcurl-errors-html/
https://help.nextcloud.com/t/curl-error-28-connection-timed-out-with-latest-docker-image/
Hoping this help

adrielairaldo · April 28, 2020, 8:19pm

I can confirm this worked for me on my 18.0.3 versión.

A few days before making these modifications 18.0.4 arrived, then all files were restored in the process of updating to their original version. So I reapplied these modifications, and solved the problem again.

Olli_R · June 12, 2020, 7:33am

Hi there - I have/had this isse of timeout as well in my NC18 (inside docker).
I modified the timeout in Fetcher.php from 10 to 30, but still nothing changed.

Somehting which is worth noting: I run a Pi-Hole on the same physical machine as docker.

Some weeks ago I did an upgrade to v5 of it and - I can’t proof it - since than the issue started.
So I deactivated the DNS functionality via the pi-hole GUI. No changes. Than I modified the network in my FritzBox. A final restart of the whole server helped to bring back NC’s appstore as before.
[ A service networking restart on the server didn’t help. Maybe another way to refresh the network settings could avoid the reboot, but I have no gluh for the moment ]

Maybe someone else outside can confirm this behaviour as well?

Oliver

lethargos · July 28, 2020, 6:49am

I’m having the exactly same issue since upgrading from nextcloud 18 to 19.0.1 (apache version).

{
  "reqId": "WOhK4zlx5BcmPRfV4ZZB",
  "level": 2,
  "time": "2020-07-28T06:46:40+00:00",
  "remoteAddr": "172.30.0.3",
  "user": "admin",
  "app": "appstoreFetcher",
  "method": "GET",
  "url": "/settings/apps/list",
  "message": "Could not connect to appstore: cURL error 28: Connection timed out after 60001 milliseconds (see https://curl.haxx.se/libcurl/c/libcurl-errors.html)",
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:78.0) Gecko/20100101 Firefox/78.0",
  "version": "19.0.1.1"
}

I don’t think increasing the timeout makes any sense. 60 seconds more than exceeds than expected time.
Any ideas?

lethargos · July 28, 2020, 7:28am

Ok, it seems that the appstore itself was down for a while. It was just a coincidence