Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.3
- Operating system and version (e.g., Ubuntu 24.04):
-
Ugreen NAS Built In OS -
Is this the first time you’ve seen this error? (Yes / No):
-
No
-
- When did this problem seem to first start?
From server setup
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Any attempt to open or edit a document following my setup of callabora online has failed
Steps to replicate it (hint: details matter!):
- attempt to open/edit document
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"UWHmAtx0IPfRtoJV4bdw","level":0,"time":"2025-12-21T17:56:18+00:00","remoteAddr":"172.30.0.1","user":"Ben_Admin","app":"federatedfilesharing","method":"GET","url":"/apps/logreader/api/log?offset=0&query=","message":"The requested alias \"OCP\\AppFramework\\IAppContainer\" is deprecated. Please request \"Psr\\Container\\ContainerInterface\" directly. This alias will be removed in a future Nextcloud version.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0","version":"32.0.3.2","data":{"app":"federatedfilesharing"},"id":"694834c2bbccc"}
{"reqId":"Gv9hKd60fRWibZCdjdta","level":0,"time":"2025-12-21T17:56:37+00:00","remoteAddr":"172.30.0.1","user":"Ben_Admin","app":"dav","method":"GET","url":"/apps/logreader/api/poll?lastReqId=UWHmAtx0IPfRtoJV4bdw","message":"The requested alias \"OCP\\AppFramework\\IAppContainer\" is deprecated. Please request \"Psr\\Container\\ContainerInterface\" directly. This alias will be removed in a future Nextcloud version.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0","version":"32.0.3.2","data":{"app":"dav"},"id":"694834d5cc02f"}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Document loading failed due to timeout: Please check for failing network requests [Office.vue:346:1](webpack:///richdocuments/src/view/Office.vue "View source in Debugger → webpack:///richdocuments/src/view/Office.vue:346:1")
loadingTimeout Office.vue:346
