The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.3
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.66
- Reverse proxy and version _(e.g. nginx 1.27.2)
Caddy 2.10
- PHP version (e.g, 8.3):
- 8.3.28
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
After install
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO+Caddy reverse proxy on another host
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I’m having issues with Collabora Office on Nextcloud AIO installation.
Steps to replicate it (hint: details matter!):
-
Setup Nextcloud AIO.
name: nextcloud-aio services: nextcloud-aio-mastercontainer: image: ghcr.io/nextcloud-releases/all-in-one:20251218_095503 init: true restart: always network_mode: bridge environment: - APACHE_PORT=11000 - APACHE_IP_BINDING=0.0.0.0 - NEXTCLOUD_MEMORY_LIMIT=1024M container_name: nextcloud-aio-mastercontainer volumes: - nextcloud_aio_mastercontainer:/mnt/docker-aio-config - /var/run/docker.sock:/var/run/docker.sock:ro ports: - 8080:8080 volumes: nextcloud_aio_mastercontainer: name: nextcloud_aio_mastercontainer -
Setup Caddy on another host on Docker. cloud.varunpriolkar.com is publicly accessible because this host has a public IP.
services: caddy: image: caddy:2.10.2-alpine restart: always network_mode: host cap_add: - NET_ADMIN volumes: - caddy_config:/config - caddy_data:/data configs: - source: caddyfile target: /etc/caddy/Caddyfile configs: caddyfile: content: | (default) { encode tls me@varunpriolkar.com } https://cloud.varunpriolkar.com:443 { import default reverse_proxy http://192.168.69.21:11000 } volumes: caddy_config: caddy_data: networks: caddy: -
Allow 0.0.0.0/0 in WOPI requests.
-
I get the following when I try to open a word document in Nextcloud.
Log entries
Nextcloud log
Lots of similar logs
Error
richdocuments
ConnectException
cURL error 28: Operation timed out after 5002 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://nextcloud-aio-apache:23973/cool/convert-to/png
Failed to convert preview: cURL error 28: Operation timed out after 5002 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://nextcloud-aio-apache:23973/cool/convert-to/png
Jan 13, 2026, 12:14:38 AM
Collabora container log
015-01764 2026-01-13 00:12:01.711076 -0800 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
wsd-00007-00014 2026-01-13 00:12:01.717273 -0800 [ prisoner_poll ] WRN Filesystem [/opt/cool/child-roots/7-f0d3307f/.] is dangerously low on disk space| wsd/COOLWSD.cpp:394
frk-00015-01764 2026-01-13 00:12:01.717419 -0800 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
frk-00015-01764 2026-01-13 00:12:01.721879 -0800 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
frk-00015-01764 2026-01-13 00:12:01.725059 -0800 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
frk-00015-01764 2026-01-13 00:12:01.728132 -0800 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
wsd-00007-01763 2026-01-13 00:12:01.837981 -0800 [ docbroker_001 ] ERR Cannot download document from WOPI storage uri [http://nextcloud-aio-apache:23973/index.php/apps/richdocuments/wopi/files/403_ocktqa3om572/contents?access_token=&access_token_ttl=0]. Error: Low disk space for /opt/cool/child-roots/7-f0d3307f/EKiyA7X3Hpio1TJ1/tmp/user/docs/gbWPpi0wkgy9l9GI/test.docx| wsd/wopi/WopiStorage.cpp:589
wsd-00007-01763 2026-01-13 00:12:01.838019 -0800 [ docbroker_001 ] ERR Out of storage while loading document with URI [http://nextcloud-aio-apache:23973/index.php/apps/richdocuments/wopi/files/403_ocktqa3om572?access_token=heCsM0tNE5TQ4QwyvMNhKc3N8uRHj972&access_token_ttl=0]| wsd/DocumentBroker.cpp:3884
wsd-00007-01763 2026-01-13 00:12:01.838032 -0800 [ docbroker_001 ] ERR Disk-Full error while starting session on http%3A%2F%2Fcloud.varunpriolkar.com%3A80%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F403_ocktqa3om572 for socket #34. Terminating connection. Error: Low disk space for /opt/cool/child-roots/7-f0d3307f/EKiyA7X3Hpio1TJ1/tmp/user/docs/gbWPpi0wkgy9l9GI/test.docx| wsd/RequestVettingStation.cpp:565
wsd-00007-01763 2026-01-13 00:12:01.838157 -0800 [ docbroker_001 ] WRN Cannot forward to unknown ClientSession [004]: getclipboard name=shutdown| wsd/DocumentBroker.cpp:5179
wsd-00007-01763 2026-01-13 00:12:01.843647 -0800 [ docbroker_001 ] WRN #35: Unassociated Kit (1767) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
wsd-00007-01763 2026-01-13 00:12:01.843661 -0800 [ docbroker_001 ] WRN #35: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2932
wsd-00007-00013 2026-01-13 00:12:01.876787 -0800 [ asyncdns ] WRN #46: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.876831 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/xcu/documentView.xcu] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.877248 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.877271 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Ecosystem.odp?identifier=5] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.877644 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.877660 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Elegant.odp?identifier=24] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.878028 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.878044 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Gotong%20royong.odp?identifier=35] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.878409 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.878426 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Modern%20company.odp?identifier=8] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.878782 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.878801 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Nostalgia.odp?identifier=9] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.879176 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.879192 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Onboarding.odp?identifier=46] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.879556 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.879571 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Pitch%20deck.odp?identifier=41] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.879918 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.879935 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Security.odp?identifier=21] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.880288 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.880315 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Simple.odp?identifier=10] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.880674 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.880689 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Triangle.odp?identifier=22] with status[]| wsd/DocumentBroker.cpp:2043
wsd-00007-00013 2026-01-13 00:12:01.881028 -0800 [ asyncdns ] WRN #32: asyncConnect completed after poll destroyed| net/HttpRequest.hpp:1959
wsd-00007-00013 2026-01-13 00:12:01.881044 -0800 [ asyncdns ] ERR Failed to fetch preset uri[https://cloud.varunpriolkar.com/apps/richdocuments/settings/userconfig/KID1oPDaHO1luKJ2xXGvDAQQK5iX8Ocq/template/Yellow%20idea.odp?identifier=7] with status[]| wsd/DocumentBroker.cpp:2043
frk-00015-01764 2026-01-13 00:12:06.736247 -0800 [ subforkit_001 ] WRN Child 1767 was killed, with status 9| kit/ForKit.cpp:352
frk-00015-01764 2026-01-13 00:12:06.736320 -0800 [ subforkit_001 ] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
Web Browser
WebSocket connection to 'wss://cloud.varunpriolkar.com/cool/http%3A%2F%2Fnextcloud-aio-apache%3A23973%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F403_ocktqa3om572%3Faccess_token%3DhZ8wxmLRGJBKCHJDqIVhZoXv3fLmJUCF%26access_token_ttl%3D0%26no_auth_header%3D/ws?WOPISrc=http%3A%2F%2Fnextcloud-aio-apache%3A23973%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F403_ocktqa3om572&compat=/ws' failed: Data frame received after close
global.createWebSocket @ global.js:1
(anonymous) @ global.js:1
(anonymous) @ global.js:1
preview:1 GET https://cloud.varunpriolkar.com/core/preview?fileId=665&x=250&y=250 404 (Not Found)
preview:1 GET https://cloud.varunpriolkar.com/core/preview?fileId=525&x=250&y=250 404 (Not Found)
I
(anonymous) @ recommendations-main.js?v=189fb0e2-0:1
RecommendedFile.vue:138 could not load recommendation preview Event {isTrusted: true, type: 'error', target: img, currentTarget: img, eventPhase: 2, …}
(anonymous) @ RecommendedFile.vue:138
preview:1 GET https://cloud.varunpriolkar.com/core/preview?fileId=549&x=250&y=250 404 (Not Found)
preview:1 GET https://cloud.varunpriolkar.com/core/preview?fileId=403&x=250&y=250 404 (Not Found)
preview:1 GET https://cloud.varunpriolkar.com/core/preview?fileId=509&x=250&y=250 404 (Not Found)
Web server / Reverse Proxy
I don’t have access logging enabled since this is a production public facing server. There is nothing useful here with current logs.
I can turn on access logs if required.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "cloud.varunpriolkar.com",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"cloud.varunpriolkar.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "32.0.3.2",
"overwrite.cli.url": "https:\/\/cloud.varunpriolkar.com\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatechecker": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "1587",
"config_preset": 1,
"DOMAIN": "cloud.varunpriolkar.com"
}
}
Apps
root@docker-1:/home/varun/docker/nextcloud# sudo docker exec -it nextcloud-aio-nextcloud /var/www/html/occ app:list
Enabled:
- activity: 5.0.0-dev.0
- admin_audit: 1.22.0
- app_api: 32.0.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.1.4
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.2.0
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- deck: 1.16.3
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_fulltextsearch: 32.0.2
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- fulltextsearch: 32.0.0
- fulltextsearch_elasticsearch: 32.0.2
- integration_oidc: 0.1.6
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.12.4
- notifications: 5.0.0-dev.0
- notify_push: 1.3.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- tasks: 0.17.1
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- twofactor_totp: 14.0.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- whiteboard: 1.5.0
- workflowengine: 2.14.0
Disabled:
- encryption: 2.20.0
- files_external: 1.24.0
- suspicious_login: 10.0.0-dev.0
- twofactor_nextcloud_notification: 6.0.0-dev.0
- user_ldap: 1.23.0


