Support intro
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
34.0.0.12
- Operating system and version (e.g., Ubuntu 24.04):
Unraid 7.3.1
- Web server and version (e.g, Apache 2.4.25):
Unknown - I rely on Unraid and the Docker image to provide everything I need. This is the first time I've needed any help with an iissue.
- Reverse proxy and version _(e.g. nginx 1.27.2)
??
- PHP version (e.g, 8.3):
??
- Is this the first time you’ve seen this error? (Yes / No):
I can see that the connection refused error seems to have been happening for a while, but this is the first time I've not been able to access the files. I just get an Internal Server Error, which is not too helpful.
- When did this problem seem to first start?
The logfile is full of this error andUser xxx still has unscanned files after running background scan, background scan might be stopped prematurely, but not being able to access my files is recent withing the last week. Intersetingly, I can still access them using the mobile app, but not using the web.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
docker on Unraid
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Yes, I access using Cloudflare.
Summary of the issue you are facing:
I’m sorry that I don’t have all the above requested information. 
Today is the first time I noticed this issue. When I login to Nextcloud using my Chrome browser, then go to Files, I get a Internal Server Error. This last worked about a week ago so I’m not sure exactly the day that this started happening.
Looking at the logs, I see numerous instances of RedisException connection Refused, and another that may be a red herring (User xxx still has unscanned files after running background scan, background scan might be stopped prematurely). I’ve seen lots of this one especially for a very long time but it didn’t seem to affect anything before.
Steps to replicate it (hint: details matter!):
-
Login to Nextcloud
-
Select files from the menu
-
Get the internal server error
Sorry that this is hard to read. I don’t think it gives very useful information though.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{
"reqId": "zW9Dvoz5csI84V6pI5Ty",
"level": 3,
"time": "2026-06-22T23:55:38+00:00",
"remoteAddr": "",
"user": "--",
"app": "no app in context",
"method": "",
"url": "--",
"scriptName": "/app/www/public/occ",
"message": "Connection refused",
"userAgent": "--",
"version": "34.0.0.12",
"occ_command": [
"/app/www/public/occ",
"app:remove"
],
"exception": {
"Exception": "RedisException",
"Message": "Connection refused",
"Code": 0,
"Trace": [
{
"file": "/app/www/public/lib/private/RedisFactory.php",
"line": 95,
"function": "pconnect",
"class": "Redis",
"type": "->"
},
{
"file": "/app/www/public/lib/private/RedisFactory.php",
"line": 138,
"function": "create",
"class": "OC\\RedisFactory",
"type": "->",
"args": [
"*** sensitive parameters replaced ***"
]
},
{
"file": "/config/www/nextcloud/apps/notify_push/lib/Queue/PushRedisFactory.php",
"line": 38,
"function": "getInstance",
"class": "OC\\RedisFactory",
"type": "->"
},
{
"file": "/config/www/nextcloud/apps/notify_push/lib/AppInfo/Application.php",
"line": 46,
"function": "getRedis",
"class": "OCA\\NotifyPush\\Queue\\PushRedisFactory",
"type": "->"
},
{
"file": "/app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php",
"line": 176,
"function": "{closure:OCA\\NotifyPush\\AppInfo\\Application::register():43}",
"class": "OCA\\NotifyPush\\AppInfo\\Application",
"type": "->",
"args": [
"*** sensitive parameters replaced ***"
]
},
{
"file": "/app/www/public/3rdparty/pimple/pimple/src/Pimple/Container.php",
"line": 122,
"function": "{closure:OC\\AppFramework\\Utility\\SimpleContainer::registerService():175}",
"class": "OC\\AppFramework\\Utility\\SimpleContainer",
"type": "->",
"args": [
"*** sensitive parameters replaced ***"
]
},
{
"file": "/app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php",
"line": 150,
"function": "offsetGet",
"class": "Pimple\\Container",
"type": "->"
},
{
"file": "/app/www/public/lib/private/AppFramework/DependencyInjection/DIContainer.php",
"line": 376,
"function": "query",
"class": "OC\\AppFramework\\Utility\\SimpleContainer",
"type": "->"
},
{
"file": "/app/www/public/lib/private/AppFramework/DependencyInjection/DIContainer.php",
"line": 351,
"function": "queryNoFallback",
"class": "OC\\AppFramework\\DependencyInjection\\DIContainer",
"type": "->"
},
{
"file": "/app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php",
"line": 94,
"function": "query",
"class": "OC\\AppFramework\\DependencyInjection\\DIContainer",
"type": "->"
},
{
"function": "{closure:OC\\AppFramework\\Utility\\SimpleContainer::buildClassConstructorParameters():81}",
"class": "OC\\AppFramework\\Utility\\SimpleContainer",
"type": "->",
"args": [
"*** sensitive parameters replaced ***"
]
},
{
"file": "/app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php",
"line": 81,
"function": "array_map"
},
{
"file": "/app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php",
"line": 70,
"function": "buildClassConstructorParameters",
"class": "OC\\AppFramework\\Utility\\SimpleContainer",
"type": "->"
},
{
"file": "/app/www/public/3rdparty/symfony/console/Command/Command.php",
"line": 160,
"function": "{closure:OC\\AppFramework\\Utility\\SimpleContainer::buildClass():68}",
"class": "OC\\AppFramework\\Utility\\SimpleContainer",
"type": "->",
"args": [
"*** sensitive parameters replaced ***"
]
},
{
"file": "/app/www/public/3rdparty/symfony/console/Application.php",
"line": 559,
"function": "setApplication",
"class": "Symfony\\Component\\Console\\Command\\Command",
"type": "->"
},
{
"file": "/app/www/public/lib/private/Console/Application.php",
"line": 210,
"function": "add",
"class": "Symfony\\Component\\Console\\Application",
"type": "->"
},
{
"file": "/app/www/public/lib/private/Console/Application.php",
"line": 102,
"function": "loadCommandsFromInfoXml",
"class": "OC\\Console\\Application",
"type": "->"
},
{
"file": "/app/www/public/console.php",
"line": 86,
"function": "loadCommands",
"class": "OC\\Console\\Application",
"type": "->"
},
{
"file": "/app/www/public/occ",
"line": 33,
"args": [
"/app/www/public/console.php"
],
"function": "require_once"
}
],
"File": "/app/www/public/lib/private/RedisFactory.php",
"Line": 95,
"message": "Connection refused",
"exception": "{\"class\":\"RedisException\",\"message\":\"Connection refused\",\"code\":0,\"file\":\"/app/www/public/lib/private/RedisFactory.php:95\",\"trace\":\"#0 /app/www/public/lib/private/RedisFactory.php(95): Redis->pconnect()\\n#1 /app/www/public/lib/private/RedisFactory.php(138): OC\\RedisFactory->create()\\n#2 /config/www/nextcloud/apps/notify_push/lib/Queue/PushRedisFactory.php(38): OC\\RedisFactory->getInstance()\\n#3 /config/www/nextcloud/apps/notify_push/lib/AppInfo/Application.php(46): OCA\\NotifyPush\\Queue\\PushRedisFactory->getRedis()\\n#4 /app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php(176): OCA\\NotifyPush\\AppInfo\\Application->{closure:OCA\\NotifyPush\\AppInfo\\Application::register():43}()\\n#5 /app/www/public/3rdparty/pimple/pimple/src/Pimple/Container.php(122): OC\\AppFramework\\Utility\\SimpleContainer->{closure:OC\\AppFramework\\Utility\\SimpleContainer::registerService():175}()\\n#6 /app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php(150): Pimple\\Container->offsetGet()\\n#7 /app/www/public/lib/private/AppFramework/DependencyInjection/DIContainer.php(376): OC\\AppFramework\\Utility\\SimpleContainer->query()\\n#8 /app/www/public/lib/private/AppFramework/DependencyInjection/DIContainer.php(351): OC\\AppFramework\\DependencyInjection\\DIContainer->queryNoFallback()\\n#9 /app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php(94): OC\\AppFramework\\DependencyInjection\\DIContainer->query()\\n#10 [internal function]: OC\\AppFramework\\Utility\\SimpleContainer->{closure:OC\\AppFramework\\Utility\\SimpleContainer::buildClassConstructorParameters():81}()\\n#11 /app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php(81): array_map()\\n#12 /app/www/public/lib/private/AppFramework/Utility/SimpleContainer.php(70): OC\\AppFramework\\Utility\\SimpleContainer->buildClassConstructorParameters()\\n#13 /app/www/public/3rdparty/symfony/console/Command/Command.php(160): OC\\AppFramework\\Utility\\SimpleContainer->{closure:OC\\AppFramework\\Utility\\SimpleContainer::buildClass():68}()\\n#14 /app/www/public/3rdparty/symfony/console/Application.php(559): Symfony\\Component\\Console\\Command\\Command->setApplication()\\n#15 /app/www/public/lib/private/Console/Application.php(210): Symfony\\Component\\Console\\Application->add()\\n#16 /app/www/public/lib/private/Console/Application.php(102): OC\\Console\\Application->loadCommandsFromInfoXml()\\n#17 /app/www/public/console.php(86): OC\\Console\\Application->loadCommands()\\n#18 /app/www/public/occ(33): require_once('...')\\n#19 {main}\"}",
"CustomMessage": "Connection refused"
},
"id": "6a39ce8f9b6c8"
}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Request - https://nextcloud.don-ius.us/apps/files/
Response -
<!DOCTYPE html>
<html class="ng-csp" data-placeholder-focus="false" lang="en" data-locale="en" translate="no" >
<head
data-requesttoken="">
<meta charset="utf-8">
<title>
NextCloud Home Vault </title>
<meta name="csp-nonce" nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=">
<meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0">
<meta name="apple-itunes-app" content="app-id=1125420102">
<meta name="theme-color" content="#00679e">
<link rel="icon" href="/apps/theming/favicon?v=42b783b1">
<link rel="apple-touch-icon" href="/apps/theming/icon?v=42b783b1">
<link rel="mask-icon" sizes="any" href="/core/img/favicon-mask.svg" color="#00679e">
<link rel="manifest" href="/core/img/manifest.json" crossorigin="use-credentials">
<link rel="stylesheet" href="/apps/breezedark/css/server.css?v=c98a739c-19">
<link rel="stylesheet" href="/apps/breezedark/css/guest.css?v=c98a739c-19">
<link rel="stylesheet" href="/apps/approval/css/files-style.css?v=593ed86d-19">
<link rel="stylesheet" href="/apps/contacts/css/contacts-files-action.css?v=783dfb5b-19">
<link rel="stylesheet" href="/dist/federatedfilesharing-init-files.css?v=cfcd2084-19">
<link rel="stylesheet" href="/apps/files_lock/css/files_lock-main.css?v=a72d5d6f-19">
<link rel="stylesheet" href="/apps/files_sharing/css/icons.css?v=43998d96-19">
<link rel="stylesheet" href="/dist/files_versions-sidebar-tab.css?v=cfcd2084-19">
<link rel="stylesheet" href="/dist/systemtags-init.css?v=cfcd2084-19">
<link rel="stylesheet" href="/apps/text/css/text-init.css?v=5a0be27d-19">
<link rel="stylesheet" href="/apps/text/css/text-files.css?v=5a0be27d-19">
<link rel="stylesheet" href="/apps/activity/css/style.css?v=cd7ed5e3-19">
<link rel="stylesheet" href="/dist/comments-comments-tab.css?v=cfcd2084-19">
<link rel="stylesheet" href="/apps/files_downloadlimit/css/files_downloadlimit-main.css?v=851e1fba-19">
<link rel="stylesheet" href="/core/css/styles.css?v=6dceb9f2-19">
<link rel="stylesheet" href="/core/css/header.css?v=6dceb9f2-19">
<link rel="stylesheet" href="/core/css/exception.css?v=6dceb9f2-19">
<link rel="stylesheet" href="/apps/theming/css/default.css?v=93ef3f37-19">
<link rel="stylesheet" href="/core/css/guest.css?v=6dceb9f2-19">
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="importmap">
{"imports":{"/apps/approval/js/approval-init.mjs":"/apps/approval/js/approval-init.mjs?v=6dceb9f2-19","/dist/comments-init.mjs":"/dist/comments-init.mjs?v=6dceb9f2-19","/apps/contacts/js/contacts-files-action.mjs":"/apps/contacts/js/contacts-files-action.mjs?v=6dceb9f2-19","/dist/federatedfilesharing-init-files.mjs":"/dist/federatedfilesharing-init-files.mjs?v=6dceb9f2-19","/dist/files_external-init.mjs":"/dist/files_external-init.mjs?v=6dceb9f2-19","/apps/files_lock/js/files_lock-init.mjs":"/apps/files_lock/js/files_lock-init.mjs?v=6dceb9f2-19","/dist/files_trashbin-init.mjs":"/dist/files_trashbin-init.mjs?v=6dceb9f2-19","/dist/files_versions-sidebar-tab.mjs":"/dist/files_versions-sidebar-tab.mjs?v=6dceb9f2-19","/dist/systemtags-init.mjs":"/dist/systemtags-init.mjs?v=6dceb9f2-19","/apps/text/js/text-init.mjs":"/apps/text/js/text-init.mjs?v=6dceb9f2-19","/apps/tables/js/tables-files.mjs":"/apps/tables/js/tables-files.mjs?v=6dceb9f2-19","/apps/activity/js/activity-api.mjs":"/apps/activity/js/activity-api.mjs?v=6dceb9f2-19","/apps/files_downloadlimit/js/files_downloadlimit-main.mjs":"/apps/files_downloadlimit/js/files_downloadlimit-main.mjs?v=6dceb9f2-19","/apps/approval/js/approval-filesPlugin.mjs":"/apps/approval/js/approval-filesPlugin.mjs?v=6dceb9f2-19","/apps/approval/js/approval-approvalTab.mjs":"/apps/approval/js/approval-approvalTab.mjs?v=6dceb9f2-19","/apps/files_lock/js/files_lock-main.mjs":"/apps/files_lock/js/files_lock-main.mjs?v=6dceb9f2-19","/apps/text/js/text-files.mjs":"/apps/text/js/text-files.mjs?v=6dceb9f2-19","/apps/activity/js/activity-sidebar.mjs":"/apps/activity/js/activity-sidebar.mjs?v=6dceb9f2-19","/dist/comments-comments-app.mjs":"/dist/comments-comments-app.mjs?v=6dceb9f2-19","/dist/comments-comments-tab.mjs":"/dist/comments-comments-tab.mjs?v=6dceb9f2-19"}}
</script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/dist/files-init.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/approval/js/approval-init.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/dist/comments-init.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/contacts/js/contacts-files-action.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/dist/federatedfilesharing-init-files.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/dist/files_external-init.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/files_lock/js/files_lock-init.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/dist/files_sharing-init.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/dist/files_trashbin-init.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/dist/files_versions-sidebar-tab.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/dist/systemtags-init.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/text/js/text-init.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/richdocuments/js/richdocuments-fileActions.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/tables/js/tables-files.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/activity/js/activity-api.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/files_downloadlimit/js/files_downloadlimit-main.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/richdocuments/js/richdocuments-init-viewer.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/breezedark/js/breezedark.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/calendar/js/calendar-contacts-menu.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/dist/files-main.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/dist/files-sidebar.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/dist/files-search.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/approval/js/approval-filesPlugin.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/approval/js/approval-approvalTab.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/files_lock/js/files_lock-main.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/dist/files_sharing-additionalScripts.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/dist/files_sharing-collaboration.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/dist/files_sharing-files_sharing_tab.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/integration_immich/js/integration_immich-fileAction.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/recommendations/js/recommendations-main.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/text/js/text-files.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/apps/activity/js/activity-sidebar.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/dist/comments-comments-app.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" type="module" src="/dist/comments-comments-tab.mjs?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/related_resources/js/related_resources.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/files_pdfviewer/js/files_pdfviewer-main.js?v=6dceb9f2-19"></script>
<script nonce="zdAp0rrbgvrWrdgRjpPbWCtem0UgaGODG5ouFq+/eQQ=" defer src="/apps/richdocuments/js/richdocuments-viewer.js?v=6dceb9f2-19"></script>
</head>
<body id="body-login" data-theme-dark data-themes="dark">
<noscript>
<div id="nojavascript">
<div>
This application requires JavaScript for correct operation. Please <a href="https://www.enable-javascript.com/" target="_blank" rel="noreferrer noopener">enable JavaScript</a> and reload the page. </div>
</div>
</noscript>
<div id="initial-state-container" style="display: none;">
<input type="hidden" id="initial-state-files-storageStats" value="eyJmcmVlIjo2NzU0NzAwODY1NTM2LCJ1c2VkIjoxMDM1MTU2NDY4OCwicXVvdGEiOi0zLCJ0b3RhbCI6Njc2NTA1MjQzMDIyNCwicmVsYXRpdmUiOjAuMTUsIm93bmVyIjoiZG9uIiwib3duZXJEaXNwbGF5TmFtZSI6IkRvbiBJdXMiLCJtb3VudFR5cGUiOiIiLCJtb3VudFBvaW50IjoiIn0=">
<input type="hidden" id="initial-state-files-config" value="eyJjcm9wX2ltYWdlX3ByZXZpZXdzIjp0cnVlLCJkZWZhdWx0X3ZpZXciOiJmaWxlcyIsImZvbGRlcl90cmVlIjp0cnVlLCJncmlkX3ZpZXciOmZhbHNlLCJzaG93X2RpYWxvZ19kZWxldGlvbiI6ZmFsc2UsInNob3dfZGlhbG9nX2ZpbGVfZXh0ZW5zaW9uIjp0cnVlLCJzaG93X2ZpbGVzX2V4dGVuc2lvbnMiOnRydWUsInNob3dfaGlkZGVuIjp0cnVlLCJzaG93X21pbWVfY29sdW1uIjpmYWxzZSwic29ydF9mYXZvcml0ZXNfZmlyc3QiOnRydWUsInNvcnRfZm9sZGVyc19maXJzdCI6dHJ1ZX0=">
<input type="hidden" id="initial-state-files-viewConfigs" value="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">
<input type="hidden" id="initial-state-files-recent_limit" value="MTAw">
<input type="hidden" id="initial-state-files-group_recent_files" value="ZmFsc2U=">
<input type="hidden" id="initial-state-files-recent_files_group_mime_types" value="W10=">
<input type="hidden" id="initial-state-files-recent_files_group_timespan_minutes" value="Mg==">
<input type="hidden" id="initial-state-files-filesSortingConfig" value="W10=">
<input type="hidden" id="initial-state-files-forbiddenCharacters" value="WyJcXCIsIlwvIl0=">
<input type="hidden" id="initial-state-federatedfilesharing-notificationsEnabled" value="ZmFsc2U=">
<input type="hidden" id="initial-state-files_external-allowUserMounting" value="ZmFsc2U=">
<input type="hidden" id="initial-state-systemtags-restrictSystemTagsCreationToAdmin" value="ZmFsc2U=">
<input type="hidden" id="initial-state-text-workspace_available" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-text-workspace_enabled" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-text-open_read_only_enabled" value="ZmFsc2U=">
<input type="hidden" id="initial-state-text-default_file_extension" value="Im1kIg==">
<input type="hidden" id="initial-state-text-rich_editing_enabled" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-text-translation_available" value="ZmFsc2U=">
<input type="hidden" id="initial-state-text-taskprocessing" value="W10=">
<input type="hidden" id="initial-state-text-notify_push" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-text-is_full_width_editor" value="ZmFsc2U=">
<input type="hidden" id="initial-state-text-offline_readonly_delay" value="MzAw">
<input type="hidden" id="initial-state-comments-max-message-length" value="MTAwMA==">
<input type="hidden" id="initial-state-comments-activityEnabled" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-comments-maxAutoCompleteResults" value="MTA=">
<input type="hidden" id="initial-state-files_downloadlimit-default-download-limit" value="LTE=">
<input type="hidden" id="initial-state-files_sharing-showFederatedSharesAsInternal" value="ZmFsc2U=">
<input type="hidden" id="initial-state-files_sharing-showFederatedSharesToTrustedServersAsInternal" value="ZmFsc2U=">
<input type="hidden" id="initial-state-files_sharing-showExternalSharing" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-files_pdfviewer-allowViewWithoutDownload" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-richdocuments-productName" value="Ik5leHRjbG91ZCBPZmZpY2UgKENvbGxhYm9yYSki">
<input type="hidden" id="initial-state-richdocuments-hasDrawSupport" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-richdocuments-hasNextcloudBranding" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-richdocuments-instanceId" value="Im9jMTJ4d2J6NWdicSI=">
<input type="hidden" id="initial-state-richdocuments-wopi_callback_url" value="IiI=">
<input type="hidden" id="initial-state-richdocuments-loggedInUser" value="ImRvbiI=">
<input type="hidden" id="initial-state-richdocuments-theme" value="Im5leHRjbG91ZCI=">
<input type="hidden" id="initial-state-richdocuments-uiDefaults" value="eyJVSU1vZGUiOiJub3RlYm9va2JhciJ9">
<input type="hidden" id="initial-state-richdocuments-theming-customLogo" value="Imh0dHBzOlwvXC9uZXh0Y2xvdWQuZG9uLWl1cy51c1wvYXBwc1wvdGhlbWluZ1wvaW1hZ2VcL2xvZ28/dj0xOSI=">
<input type="hidden" id="initial-state-richdocuments-open_local_editor" value="dHJ1ZQ==">
<input type="hidden" id="initial-state-core-versionHash" value="IjZkY2ViOWYyIg==">
<input type="hidden" id="initial-state-files_trashbin-config" value="eyJhbGxvd19kZWxldGUiOnRydWV9">
</div>
<div class="wrapper">
<div class="v-align">
<header>
<div id="header" class="header-guest">
<div class="logo"></div>
</div>
</header>
<div class="guest-content">
<h1 class="hidden-visually">
NextCloud Home Vault </h1>
<div class="guest-box wide">
<h2>Internal Server Error</h2>
<p>The server was unable to complete your request.</p>
<p>If this happens again, please send the technical details below to the server administrator.</p>
<p>More details can be found in the server log.</p>
<h3>Technical details</h3>
<ul>
<li>Remote Address: 162.252.246.254</li>
<li>Request ID: Mj2T5jVWuTmVnFMBH1FZ</li>
</ul>
</div>
</div>
</div>
</div>
<footer class="guest-box ">
<p class="info">
<a href="https://nextcloud.com" target="_blank" rel="noreferrer noopener" class="entity-name">NextCloud Home Vault</a> – Never sharing your data - EVER!! </p>
</footer>
</body>
</html>
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
Connection refused
{
"system": {
"memcache.local": "\\OC\\Memcache\\APCu",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"192.168.68.54:444",
"nextcloud.don-ius.us"
],
"default_phone_region": "US",
"debug": false,
"dbtype": "mysql",
"enable_previews": true,
"version": "34.0.0.12",
"overwrite.cli.url": "https:\/\/nextcloud.donius-us",
"overwritehost": "nextcloud.don-ius.us",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"maintenance": false,
"maintenance_window_start": 1,
"has_rebuilt_cache": true,
"theme": "",
"loglevel": 3,
"app_install_overwrite": {
"0": "carnet",
"2": "camerarawpreviews",
"3": "radio",
"4": "breezedark",
"5": "tasks"
},
"filelocking.enabled": "true",
"upgrade.disable-web": true,
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": true,
"mail_smtpport": "465",
"mail_smtpstreamoptions": {
"ssl": {
"allow_self_signed": false,
"verify_peer": true,
"verify_peer_name": true
}
},
"memcache.locking": "\\OC\\Memcache\\APCu"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 7.0.0
- app_api: 34.0.0
- approval: 3.3.0
- appstore: 1.0.0
- breezedark: 29.0.0
- calendar: 6.5.0
- camerarawpreviews: 1.1.1
- cloud_federation_api: 1.18.0
- comments: 1.24.0
- contacts: 8.7.1
- contactsinteraction: 1.15.0
- cookbook: 0.11.7
- dashboard: 7.14.0
- dav: 1.39.0
- federatedfilesharing: 1.24.0
- federation: 1.24.0
- files: 2.6.0
- files_downloadlimit: 5.2.0-dev.0
- files_external: 1.26.0
- files_lock: 34.0.0
- files_pdfviewer: 7.0.0-dev.0
- files_reminders: 1.7.0
- files_sharing: 1.26.0
- files_trashbin: 1.24.0
- files_versions: 1.27.0
- firstrunwizard: 7.0.0-dev.0
- integration_immich: 1.1.6
- logreader: 7.0.0
- lookup_server_connector: 1.22.0
- nextcloud_announcements: 6.0.0
- notes: 6.0.0
- notify_push: 1.3.3
- oauth2: 1.22.0
- office: 1.0.0
- password_policy: 6.0.0-dev.0
- photos: 7.0.0
- privacy: 6.0.0-dev.1
- profile: 1.3.0
- provisioning_api: 1.24.0
- recommendations: 7.0.0-dev.0
- related_resources: 5.0.0-dev.0
- richdocuments: 11.0.0
- serverinfo: 6.0.0
- settings: 1.17.0
- sharebymail: 1.24.0
- support: 6.0.0
- survey_client: 6.0.0-dev.0
- systemtags: 1.24.0
- tables: 2.2.0
- text: 8.0.0
- theming: 2.9.0
- twofactor_backupcodes: 1.23.0
- twofactor_totp: 16.0.0
- updatenotification: 1.24.0
- user_status: 1.14.0
- viewer: 7.0.0-dev.0
- weather_status: 1.14.0
- webhook_listeners: 1.6.0
- workflowengine: 2.16.0
Disabled: - admin_audit: 1.24.0
- bruteforcesettings: 7.0.0 (installed 2.2.0)
- circles: 34.0.0 (installed 23.0.0)
- encryption: 2.22.0
- notifications: 7.0.0-dev.1 (installed 7.0.0-dev.1)
- spreed: 24.0.0 (installed 24.0.0)
- suspicious_login: 12.0.0-dev.0
- testing: 1.23.0
- twofactor_nextcloud_notification: 8.0.0
- user_ldap: 1.25.0
I appreciate any guidance available to help me solve this issue. I’ll try to supply as much information as possible if I can be directed where to find it.
Note: I have searched other topics but nothing has fixed this issue.
Thanks!!!
