Cannot open new files in Built-in Collabora

[crispy]

Hi there,
I’ve recently deployed a nextcloud server from a Digital Ocean droplet, first with 2GB mem now with 4GB. I thought memory was problem, but that doesn’t seem to help.
When I create a new file or click on one I’ve created, it’s just infinite loading screen, never actually opens.
I’ve installed the collabora built in code app and it says that it’s reachable.

What can I do?

Chris

[wwe]

Please use search this topic is discussed often. Adding as many technical details e.g. config and logs regarding your installation helps to understand the problem. Good starting point to learn about the integration is Collabora integration guide

[Gotzon]

Is there any message in your log when you try to open the documents? I was facing a similar problem and I solved doing this:

[SOLVED] The server has been disconnected collabora built-in

Hi all! I am facing the error: “the server has been disconnected” and can not open any document. I am using CODE Built-in server and it was working fine untill the last upgrade. I am using nextcloud 22.2.3 and the last versions of the apps for CODE (Collabora online 4.2.3 and Built-in CODE server 21.11.103). In my nextcloud.log I can not find any line about the error and in my Collabora app it says that the server is online. Any clues?? Thank you in advance for your help! Gotzon P.D. It is…

Perhaps it can be help for you

[crispy]

Sorry, I overlooked the errors, but this may be relevant.

{"reqId":"Z8VYQnYcyNMHC7YXDSmz","level":4,"time":"2024-05-26T11:22:59+00:00","remoteAddr":"OMITTED","user":"nextcloud","app":"activity","method":"GET","url":"/ocs/v2.php/apps/dashboard/api/v2/widget-items?widgets%5B%5D=activity","message":"Error while parsing activity event","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:125.0) Gecko/20100101 Firefox/125.0","version":"27.1.9.1","data":{"exception":"{\"class\":\"RuntimeException\",\"message\":\"image not found: image:png webroot: serverroot:/snap/nextcloud/42230/htdocs\",\"code\":0,\"file\":\"/snap/nextcloud/42230/htdocs/lib/private/URLGenerator.php:274\",\"trace\":\"#0 /snap/nextcloud/42230/htdocs/apps/circles/lib/Activity/Provider.php(96): OC\\URLGenerator->imagePath()\\n#1 /snap/nextcloud/42230/htdocs/apps/circles/lib/Activity/Provider.php(67): OCA\\Circles\\Activity\\Provider->setIcon()\\n#2 /snap/nextcloud/42230/htdocs/apps/activity/lib/GroupHelper.php(91): OCA\\Circles\\Activity\\Provider->parse()\\n#3 /snap/nextcloud/42230/htdocs/apps/activity/lib/GroupHelper.php(76): OCA\\Activity\\GroupHelper->addEvent()\\n#4 /snap/nextcloud/42230/htdocs/apps/activity/lib/Data.php(260): OCA\\Activity\\GroupHelper->addActivity()\\n#5 /snap/nextcloud/42230/htdocs/apps/activity/lib/Dashboard/ActivityWidget.php(152): OCA\\Activity\\Data->get()\\n#6 /snap/nextcloud/42230/htdocs/apps/dashboard/lib/Controller/DashboardApiController.php(134): OCA\\Activity\\Dashboard\\ActivityWidget->getItemsV2()\\n#7 /snap/nextcloud/42230/htdocs/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\\Dashboard\\Controller\\DashboardApiController->getWidgetItemsV2()\\n#8 /snap/nextcloud/42230/htdocs/lib/private/AppFramework/Http/Dispatcher.php(137): OC\\AppFramework\\Http\\Dispatcher->executeController()\\n#9 /snap/nextcloud/42230/htdocs/lib/private/AppFramework/App.php(183): OC\\AppFramework\\Http\\Dispatcher->dispatch()\\n#10 /snap/nextcloud/42230/htdocs/lib/private/Route/Router.php(315): OC\\AppFramework\\App::main()\\n#11 /snap/nextcloud/42230/htdocs/ocs/v1.php(65): OC\\Route\\Router->match()\\n#12 /snap/nextcloud/42230/htdocs/ocs/v2.php(23): require_once('...')\\n#13 {main}\"}","app":"activity"}}

Also note that my browser is librewolf. That may be an issue.

[crispy]

Hi Gotzon, unfortunately this didn’t help.

[crispy]

Thanks wwe,
I’m running 27.1.9 on a DigitalOcean droplet. Ubuntu 20.04. x86_64 and 4gb memory.

Logs in admin panel aren’t showing anything.

[Zeinab_Ahmed]

i am facing the same issue, altho server shows connected status it is not working, logs are empty