Cannot get Collabora Code Built-in to work

[Renaud_B]

Hi,

I haven’t succeded in getting Collabora Code Built-in to work. I installed and activated both “richdocuments” and “richdocumentscode” apps. In the admin options, when I click on the Integrated Code Server, it simply says that the app is activated, and to go to Nextcloud Office for customizations.

When I look into the Nextcloud Office parameters menu, at first it hangs for a while, and then it says it cannot connect to the Collabora Online server, with this error:

“Failed to connect to the remote server: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see libcurl - Error Codes) for https://<MY_SERVER>/apps/richdocumentscode/proxy.php?req=/hosting/discovery”

I tried using a “demo server”, and it was working fine, but with the watermarks, it is not acceptable. Since this Nextcloud instance is on a web hosting service, I don’t think I can install a dedicated Collabora Online server. I can SSH into the web server, but I don’t have the rights to install system packages, or docker files.

But apparently this Built-in app should be working “out of the box”, but there is something wrong here. Any help?

This is a Nextcloud instance I installed manually from the .tar archive, on a Red Hat Linux server, with Apache and MariaDB. I can configure things through cPanel, or by SSHing into the server.

Thanks a lot for your help

[wwe]

you must ensure the system can access the built-in CODE instance using ‘https://<MY_SERVER>/apps/richdocumentscode/proxy.php?req=/hosting/discovery’ often this is not the case. you can check using curl from SSH… Depending on your setup hosts entry could be sufficient… if troubleshoot by checking DNS and review which IP it wants to connect and if there is an issue with routing/firewalls etc…