As the admin user I can use Office to edit documents just fine.
If I create a share link to an office document, or if I allow (edit) access to other users and login as them to open the file, I get a blank page like this:
The developer console shows
i.e. :
[WARN] viewer: No files provided, skipping updateUncaught TypeError: can't access property "fileSize", app.activeDocument is null
All the network requests are 200 status (well, some 304, 303 and a switching protocol one, but no 4xx or 5xx).
This looks similar to [Solved] OnlyOffice not available for other users but the fix there is to explicitly tick/check the “restrict to…” options and then supply a group including my user; I did try this, but it feels wrong anyway as it would mean those checkboxes do something different to their labels!
The above is using Firefox (LibreWolf). In Chrome (well, ungoogled Chromium), it’s the same except I get a bouncing nextcloud logo above a “Nextcloud Office. Connecting…” notice; but again the document never opens.
The Basics
- Nextcloud Server version (e.g., 29.x.x): 32.0.3
- Operating system and version: Fedora 43
- Web server and version (e.g, Apache 2.4.25): nginx
- PHP version (e.g, 8.3): 8.3
- Is this the first time you’ve seen this error? Yes
- When did this problem seem to first start? Not sure, I usually use this instance just for me.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.): bare metal (apt-get install coolwsd on top of manually installed nextcloud). I am using the AIW docker image but only for Talk/TURN/STUN/HPB, so probably irrelevant.
- Are you using CloudfIare, mod_security, or similar? No
Log entries
Download from:
Configuration
Nextcloud
The output of occ config:list system
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"REDACTED.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "https:\/\/REDACTED.com",
"dbtype": "mysql",
"version": "32.0.3.2",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"htaccess.RewriteBase": "\/",
"overwritewebroot": "\/",
"default_phone_region": "GB",
"theme": "",
"loglevel": 0,
"maintenance": false,
"updater.release.channel": "stable",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "sendmail",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"simpleSignUpLink.shown": false,
"mail_sendmailmode": "smtp",
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"dbindex": 0,
"password": "***REMOVED SENSITIVE VALUE***",
"timeout": 1.5
},
"app_install_overwrite": [
"fulltextsearch_elasticsearch",
"files_fulltextsearch",
"bookmarks_fulltextsearch",
"theming_customcss",
"news",
"fulltextsearch",
"memories",
"ransomware_protection",
"files_rightclick"
],
"trashbin_retention_obligation": "365, auto",
"has_rebuilt_cache": true,
"memories.exiftool": "\/var\/www\/REDACTED.com\/docroot\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
"memories.vod.path": "\/var\/www\/REDACTED.com\/docroot\/apps\/memories\/bin-ext\/go-vod-amd64",
"defaultapp": "",
"maintenance_window_start": "1",
"memories.db.triggers.fcu": true,
"memories.index.path.blacklist": "@\\\/(\\.)\\\/@i",
"preview_max_x": 1024,
"preview_max_y": 1024
}
}
Apps
The output of occ app:list (if possible).
Summary
Enabled:
- activity: 5.0.0-dev.0
- admin_audit: 1.22.0
- app_api: 32.0.0
- bookmarks: 16.0.1
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.1.4
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.2.1
- contactsinteraction: 1.13.1
- dav: 1.34.2
- deck: 1.16.3
- external: 7.0.0
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_external: 1.24.0
- files_fulltextsearch: 32.0.2
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- files_zip: 2.2.0
- firstrunwizard: 5.0.0-dev.0
- flow_notifications: 3.0.0
- forms: 5.2.3
- fulltextsearch: 32.0.0
- impersonate: 3.0.1
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- memories: 7.7.0
- news: 27.2.0
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.12.4
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- phonetrack: 0.9.1
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- side_menu: 5.1.3
- spreed: 22.0.7
- systemtags: 1.22.0
- tables: 1.0.2
- text: 6.0.1
- theming: 2.7.0
- theming_customcss: 1.19.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- viewer: 5.0.0-dev.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled: - circles: 32.0.0 (installed 22.1.1)
- cookbook: 0.11.5 (installed 0.11.5)
- dashboard: 7.12.0 (installed 7.1.0)
- duplicatefinder: 1.7.3 (installed 1.7.3)
- encryption: 2.20.0
- files_linkeditor: 1.1.23 (installed 1.1.23)
- files_rightclick: 0.15.1 (installed 0.15.1)
- integration_excalidraw: 3.0.0 (installed 3.0.0)
- passwords: 2025.12.21 (installed 2025.12.21)
- polls: 8.6.2 (installed 8.6.2)
- ransomware_protection: 1.14.0 (installed 1.14.0)
- sharebymail: 1.22.0 (installed 1.4.0)
- support: 4.0.0-dev.0 (installed 1.0.0)
- survey_client: 4.0.0-dev.0 (installed 1.6.0)
- suspicious_login: 10.0.0-dev.0
- tasks: 0.17.1 (installed 0.17.1)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
- user_status: 1.12.0 (installed 1.1.1)
- weather_status: 1.12.0 (installed 1.1.0)