Cannot access page after updating to 25.0.0rc5

For me something went wrong, i cannot connect to the page anymore, i dont see any .step files, it just says: This page is not working
[(ipv6 Adress)] cannot process this request at the moment.


Impossible to help you without actual information and logs. Please be more specific

Hi @Palpex,
You are missing the required support template. Please fill this form out and edit into your post. Also include all the steps you took prior to this error.

This will give us technical info and logs needed to better help you! Thanks.

hello, idk where the nextcloud log is, but this is what i got so far; it might be important to say that i moved the nextcloud folder, so that i can make a homepage from where you go to the nc. I used the webupdater to install lastest beta. I will edit this post if i find the log. I will also try to write the new version in the config.

Nextcloud version: 5.RC Nextcloud 25
Operating system and version: Ubuntu 22.04
Apache or nginx version: Apache 2.4.52
PHP version :8.1.11

Is this the first time you’ve seen this error? : Yes

it says :This page is not working
[(IPv6 Adress)] cannot process this request at the moment.

in the config, I see, that it says, that might be the problem

Steps to replicate it:

go to nextcloud page, run webupdater

The output of your config.php file:

<?php $CONFIG = array ( 'instanceid' => '-', 'passwordsalt' => '-', 'secret' => '-', 'trusted_domains' => array ( 0 => '-', 1 => '-', 2 => '-', 3 => '-', 4 => '[-]', 5 => '[-]', 6 => '-', ), 'datadirectory' => '/mnt/hdd', 'dbtype' => 'mysql', 'version' => '', 'overwrite.cli.url' => '-', 'dbname' => 'nextcloud', 'installed' => true, 'maintenance' => false, 'theme' => '', 'loglevel' => 2, '' => 'beta', 'updater.secret' => '$2y$10$CEefqte4LR.tuN1yFuGcauh8scsnusE25NnCoWL/tTSF7SnVRk53K', );

Move it back to where it should be.

What is the name, what should the version number in tho config be? 25.0.0rc5?
i guess, the installer also tried to install into the renamed folder
in the moment it looks like this;
clien files and index is my own. it worked finde before i updated it, and i renamed the nextcloud folder, now its back to the original name
this is how my vs looks like ; /etc/apache2/sites-available/nextcloud.conf
<VirtualHost *:80>
DocumentRoot /var/www/palpex/nextcloud/
<Directory /var/www/palpex/nextcloud/>
Options +FollowSymlinks
AllowOverride All
Require all granted

Dav off

SetEnv HOME /var/www/palpex/nextcloud
SetEnv HTTP_HOME /var/www/palpex/nextcloud

ErrorLog ${APACHE_LOG_DIR}/error.log
CustomLog ${APACHE_LOG_DIR}/access.log combined

You posted originally in the 25.0.0rc5 testing thread.

If that isn’t what you are using you posted your support post to the wrong place to begin with.

i just wanted to know if the version in the config is written linke the name, if its so, im going to write the new version in the config

here the nextclloud updater log : 2022-10-15T12:26:16+0200 z7dWxr6qUA [info] rollbackChanges(“1”)
2022-10-15T12:26:16+0200 z7dWxr6qUA [info] unlink .step
2022-10-15T12:26:16+0200 z7dWxr6qUA [info] end of rollbackChanges()
2022-10-15T12:27:17+0200 gJznHO20C6 [info] request to updater
2022-10-15T12:27:17+0200 gJznHO20C6 [info] currentStep()
2022-10-15T12:27:17+0200 gJznHO20C6 [info] POST request for step “1”
2022-10-15T12:27:17+0200 gJznHO20C6 [info] startStep(“1”)
2022-10-15T12:27:17+0200 gJznHO20C6 [info] checkForExpectedFilesAndFolders()
2022-10-15T12:27:17+0200 gJznHO20C6 [info] end of checkForExpectedFilesAndFolders()
2022-10-15T12:27:17+0200 gJznHO20C6 [info] endStep(“1”)
2022-10-15T12:27:17+0200 1vIlmZIbEY [info] request to updater
2022-10-15T12:27:17+0200 1vIlmZIbEY [info] currentStep()
2022-10-15T12:27:17+0200 1vIlmZIbEY [info] Step 1 is in state “end”.
2022-10-15T12:27:17+0200 1vIlmZIbEY [info] POST request for step “2”
2022-10-15T12:27:17+0200 1vIlmZIbEY [info] startStep(“2”)
2022-10-15T12:27:17+0200 1vIlmZIbEY [info] checkWritePermissions()
2022-10-15T12:27:17+0200 1vIlmZIbEY [info] end of checkWritePermissions()
2022-10-15T12:27:17+0200 1vIlmZIbEY [info] endStep(“2”)
2022-10-15T12:27:17+0200 0nnhkTAVcZ [info] request to updater
2022-10-15T12:27:17+0200 0nnhkTAVcZ [info] currentStep()
2022-10-15T12:27:17+0200 0nnhkTAVcZ [info] Step 2 is in state “end”.
2022-10-15T12:27:17+0200 0nnhkTAVcZ [info] POST request for step “3”
2022-10-15T12:27:18+0200 0nnhkTAVcZ [info] startStep(“3”)
2022-10-15T12:27:18+0200 0nnhkTAVcZ [info] createBackup()
2022-10-15T12:27:18+0200 0nnhkTAVcZ [info] backup folder location: /mnt/hdd/updater-ocy4qoesju1k/backups/nextcloud-
2022-10-15T12:27:41+0200 0nnhkTAVcZ [info] end of createBackup()
2022-10-15T12:27:41+0200 0nnhkTAVcZ [info] endStep(“3”)
2022-10-15T12:27:41+0200 0iShicJtA5 [info] request to updater
2022-10-15T12:27:41+0200 0iShicJtA5 [info] currentStep()
2022-10-15T12:27:41+0200 0iShicJtA5 [info] Step 3 is in state “end”.
2022-10-15T12:27:41+0200 0iShicJtA5 [info] POST request for step “4”
2022-10-15T12:27:41+0200 0iShicJtA5 [info] startStep(“4”)
2022-10-15T12:27:41+0200 0iShicJtA5 [info] downloadUpdate()
2022-10-15T12:27:41+0200 0iShicJtA5 [info] getUpdateServerResponse()
2022-10-15T12:27:41+0200 0iShicJtA5 [info] updaterServer:
2022-10-15T12:27:41+0200 0iShicJtA5 [info] releaseChannel: beta
2022-10-15T12:27:41+0200 0iShicJtA5 [info] internal version:
2022-10-15T12:27:41+0200 0iShicJtA5 [info] updateURL:
2022-10-15T12:27:41+0200 0iShicJtA5 [info] getUpdateServerResponse response: Array
[version] =>
[versionstring] => Nextcloud 25.0.0 RC5
[url] =>
[web] =>
[changes] =>
[autoupdater] => 1
[eol] => 0
[signature] => fPIbtojZmahK4e1vn1X2pntwfT3QL+/2cicErZxwm/yuQEi7vRAUepVrnSsbV3Ht

2022-10-15T12:27:49+0200 oAwYYTCsEj [info] storage location: /mnt/hdd/updater-ocy4qoesju1k/downloads/
2022-10-15T12:27:51+0200 oAwYYTCsEj [info] end of verifyIntegrity()
2022-10-15T12:27:51+0200 oAwYYTCsEj [info] endStep(“5”)
2022-10-15T12:27:51+0200 Zj0v2uXYfn [info] request to updater
2022-10-15T12:27:51+0200 Zj0v2uXYfn [info] currentStep()
2022-10-15T12:27:51+0200 Zj0v2uXYfn [info] Step 5 is in state “end”.
2022-10-15T12:27:51+0200 Zj0v2uXYfn [info] POST request for step “6”
2022-10-15T12:27:51+0200 Zj0v2uXYfn [info] startStep(“6”)
2022-10-15T12:27:51+0200 Zj0v2uXYfn [info] extractDownload()
2022-10-15T12:27:51+0200 Zj0v2uXYfn [info] storage location: /mnt/hdd/updater-ocy4qoesju1k/downloads/
2022-10-15T12:28:03+0200 Zj0v2uXYfn [info] end of extractDownload()
2022-10-15T12:28:03+0200 Zj0v2uXYfn [info] endStep(“6”)
2022-10-15T12:28:03+0200 PeukcjxnDG [info] request to updater
2022-10-15T12:28:03+0200 PeukcjxnDG [info] currentStep()
2022-10-15T12:28:03+0200 PeukcjxnDG [info] Step 6 is in state “end”.
2022-10-15T12:28:03+0200 PeukcjxnDG [info] POST request for step “7”
2022-10-15T12:28:03+0200 PeukcjxnDG [info] startStep(“7”)
2022-10-15T12:28:03+0200 PeukcjxnDG [info] setMaintenanceMode(“true”)
2022-10-15T12:28:03+0200 PeukcjxnDG [info] configFileName /var/www/palpex/helfercloud/updater/…/config/config.php
2022-10-15T12:28:03+0200 PeukcjxnDG [info] end of setMaintenanceMode()
2022-10-15T12:28:03+0200 PeukcjxnDG [info] endStep(“7”)
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] request to updater
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] currentStep()
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] Step 7 is in state “end”.
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] POST request for step “8”
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] startStep(“8”)
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] replaceEntryPoints()
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] replace index.php
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] replace index.php
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] replace status.php
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] replace remote.php
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] replace public.php
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] replace ocs/v1.php
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] replace ocs/v2.php
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] end of replaceEntryPoints()
2022-10-15T12:28:03+0200 rDF8kz8VrT [info] endStep(“8”)
2022-10-15T12:28:03+0200 xzVuCIVrA8 [info] request to updater
2022-10-15T12:28:03+0200 xzVuCIVrA8 [info] currentStep()
2022-10-15T12:28:03+0200 xzVuCIVrA8 [info] Step 8 is in state “end”.
2022-10-15T12:28:03+0200 xzVuCIVrA8 [info] POST request for step “9”
2022-10-15T12:28:04+0200 xzVuCIVrA8 [info] startStep(“9”)
2022-10-15T12:28:04+0200 xzVuCIVrA8 [info] deleteOldFiles()
2022-10-15T12:28:05+0200 xzVuCIVrA8 [info] config sample exists
2022-10-15T12:28:05+0200 xzVuCIVrA8 [info] themes README exists
2022-10-15T12:28:06+0200 xzVuCIVrA8 [info] end of deleteOldFiles()
2022-10-15T12:28:06+0200 xzVuCIVrA8 [info] endStep(“9”)
2022-10-15T12:28:07+0200 IkZ2gckiKk [info] request to updater
2022-10-15T12:28:07+0200 IkZ2gckiKk [info] currentStep()
2022-10-15T12:28:07+0200 IkZ2gckiKk [info] Step 9 is in state “end”.
2022-10-15T12:28:07+0200 IkZ2gckiKk [info] POST request for step “10”
2022-10-15T12:28:07+0200 IkZ2gckiKk [info] startStep(“10”)
2022-10-15T12:28:07+0200 IkZ2gckiKk [info] moveNewVersionInPlace()
2022-10-15T12:28:07+0200 IkZ2gckiKk [info] storage location: /mnt/hdd/updater-ocy4qoesju1k/downloads/nextcloud/
2022-10-15T12:28:18+0200 IkZ2gckiKk [info] end of moveNewVersionInPlace()
2022-10-15T12:28:18+0200 IkZ2gckiKk [info] endStep(“10”)
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] request to updater
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] currentStep()
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] Step 10 is in state “end”.
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] POST request for step “11”
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] startStep(“11”)
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] setMaintenanceMode(“false”)
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] configFileName /var/www/palpex/helfercloud/updater/…/config/config.php
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] end of setMaintenanceMode()
2022-10-15T12:28:48+0200 WB1EwcvOeN [info] endStep(“11”)
2022-10-15T12:28:49+0200 G97oYXEebq [info] request to updater
2022-10-15T12:28:49+0200 G97oYXEebq [info] currentStep()
2022-10-15T12:28:49+0200 G97oYXEebq [info] Step 11 is in state “end”.
2022-10-15T12:28:49+0200 G97oYXEebq [info] POST request for step “12”
2022-10-15T12:28:49+0200 G97oYXEebq [info] startStep(“12”)
2022-10-15T12:28:49+0200 G97oYXEebq [info] finalize()
2022-10-15T12:28:49+0200 G97oYXEebq [info] storage location: /mnt/hdd/updater-ocy4qoesju1k/downloads/nextcloud/
2022-10-15T12:28:49+0200 G97oYXEebq [info] call opcache_reset()
2022-10-15T12:28:49+0200 G97oYXEebq [info] end of finalize()
2022-10-15T12:28:49+0200 G97oYXEebq [info] endStep(“12”)

To OP: If I understood correctly, you did upgrade from 24 to 25 via webupdater and ended up with error 500? If so, that sounds familiar. Please check nextcloud.log. In that case deactivate the app causing it. In my case it was Talk (=spreed). I had to deactivate it via occ (like php occ app:disable spreedwithin your cloud’s base directory, or do occ upgrade there to finish the update.