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The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.0
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.58
- PHP version (e.g, 8.3):
8.4.18
Summary of the issue you are facing:
Since December, the appapi-harp proxy has stopped starting up in Docker. It gets stuck in a boot loop and restarts every few seconds.
I’ve reported an issue on GitHub, but nothing’s happened for four months. Am I the only one with this problem? Does nobody use appapi-harp anymore? The admin dashboard wants me to use harp, but it doesn’t work. Even if I completely delete the container and reinstall everything, it still doesn’t work. It just keeps getting stuck in a boot loop.
Steps to replicate it (hint: details matter!):
-
Install appapi-harp as in documentation described.
-
watch “docker ps” appapi-harp ist restarting all the time.
Log entries
Docker logs
2026-03-28 15:03:20.331 [I] [sub/root.go:142] start frpc service for config file [/run/harp/frpc-docker.toml]
2026-03-28 15:03:20.331 [I] [client/service.go:295] try to connect to server...
[NOTICE] (1) : Initializing new worker (68)
2026-03-28 15:03:20.336 [I] [client/service.go:287] [78e8ca5a799a9475] login to server success, get run id [78e8ca5a799a9475]
2026-03-28 15:03:20.337 [I] [proxy/proxy_manager.go:173] [78e8ca5a799a9475] proxy added: [bundled-deploy-daemon]
2026-03-28 15:03:20.337 [I] [client/control.go:168] [78e8ca5a799a9475] [bundled-deploy-daemon] start proxy success
[NOTICE] (68) : haproxy version is 3.1.2-cda631a
[ALERT] (68) : [haproxy.main()] Cannot raise FD limit to 16425, limit is 16384.
[NOTICE] (1) : haproxy version is 3.1.2-cda631a
[WARNING] (1) : Failed to load worker!