Running Nextcloud Hub 9 (30.0.11)
AIO, running in Docker on a Raspberry Pi 5 8GB
All updated this week.
When I go to the page to add / edit / remove users, I get the pop up message “An error occurred during the request. Unable to proceed”
I cannot see anything in the logs relating to this.
Does anyone have any idea why this is happening?
Can you check your browser inspector and look at the response data in the HTTP request? Instructions are in the support template you appear to have deleted/overlooked in your post.
Pop up that reads: An error occurred during the request. Unable to proceed.
Visit Accounts page (…/settings/users
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Nothing is added to the logs ( at warning level or higher)
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
{
"message": "Request failed with status code 404",
"name": "AxiosError",
"stack": "AxiosError: Request failed with status code 404\n at r (https://outram.ddns.net/dist/core-common.js?v=2dc5bf9b-0:1:3665767)\n at XMLHttpRequest.E (https://outram.ddns.net/dist/core-common.js?v=2dc5bf9b-0:1:4855322)\n at k.request (https://outram.ddns.net/dist/core-common.js?v=2dc5bf9b-0:1:2020380)",
"config": {
"transitional": {
"silentJSONParsing": true,
"forcedJSONParsing": true,
"clarifyTimeoutError": false
},
"adapter": [
"xhr",
"http",
"fetch"
],
"transformRequest": [
null
],
"transformResponse": [
null
],
"timeout": 0,
"xsrfCookieName": "XSRF-TOKEN",
"xsrfHeaderName": "X-XSRF-TOKEN",
"maxContentLength": -1,
"maxBodyLength": -1,
"env": {},
"headers": {
"Accept": "application/json, text/plain, */*",
"requesttoken": "FatBxzzrU3zrorZKaNLHbkW9y6fDmYew4F//tMkN0lA=:Rd11jEWSNyW9ktAYWuGJJQTK+cnyyfT6shOp+4t+vWY=",
"X-Requested-With": "XMLHttpRequest"
},
"method": "get",
"url": "https://outram.ddns.net/ocs/v2.php/cloud/users/admin",
"allowAbsoluteUrls": true
},
"code": "ERR_BAD_REQUEST",
"status": 404
}
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"default_phone_region": "GB",
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "outram.ddns.net",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"outram.ddns.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.11.1",
"overwrite.cli.url": "https:\/\/outram.ddns.net\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\TXT",
"2": "OC\\Preview\\OpenDocument",
"3": "OC\\Preview\\Movie",
"4": "OC\\Preview\\Krita",
"5": "OC\\Preview\\ImaginaryPDF",
"6": "OC\\Preview\\HEIC",
"7": "OC\\Preview\\TIFF",
"8": "OC\\Preview\\ImaginaryPDF",
"9": "OC\\Preview\\Image",
"10": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl",
"twofactor_enforced": "false",
"twofactor_enforced_groups": [
"family",
"admin"
],
"twofactor_enforced_excluded_groups": [],
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"memories.db.triggers.fcu": true,
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-aarch64-musl",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-aarch64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"memories.gis_type": 2,
"preview_max_memory": 256,
"DOMAIN": "outram.ddns.net"
}
}
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- appointments: 2.4.5
- bruteforcesettings: 3.0.0
- cadviewer: 10.10.7
- calendar: 5.3.1
- checksum: 1.2.6
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 7.1.3
- contactsinteraction: 1.11.0
- cookbook: 0.11.3
- dashboard: 7.10.0
- dav: 1.31.1
- deck: 1.14.5
- drawio: 3.0.9
- external: 5.5.2
- facerecognition: 0.9.60
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_external: 1.22.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- forms: 5.1.0
- groupfolders: 18.1.2
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- memories: 7.5.2
- nextcloud-aio: 0.7.0
- nextcloud_announcements: 2.0.0
- notes: 4.12.1
- notifications: 3.0.0
- notify_push: 1.1.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- passwords: 2025.5.21
- photos: 3.0.2
- polls: 7.4.3
- previewgenerator: 5.8.0
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.7
- riotchat: 0.18.8
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- spreed: 20.1.7
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- tasks: 0.16.1
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- twofactor_totp: 12.0.0-dev
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- whiteboard: 1.0.5
- workflowengine: 2.12.0
Disabled:
- app_api: 4.0.6 (installed 4.0.5)
- encryption: 2.18.0 (installed 2.17.0)
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- user_ldap: 1.21.0