Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 25.0.1 rc1
Operating system and version (eg, Ubuntu 20.04): Debian
Apache or nginx version (eg, Apache 2.4.25): apache 2.4
PHP version (eg, 7.4): php7.4
The issue you are facing:
top menu is invisible eveything is colored white ( firefox only ). I could solve it by changing the theme color. however the menu items are still white colored. ( firefox, chrome )
Is this the first time you’ve seen this error? (Y/N): y
Steps to replicate it:
- install 25
- upgrade to 25 rc1
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
Server configuration detail
Operating system: Linux 5.4.0-faked #3 SMP PREEMPT Thu Jul 2 14:09:48 CST 2020 aarch64
Webserver: Apache/2.4.54 (Debian) (apache2handler)
Database: mysql 10.5.15
PHP version: 7.4.30
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, sodium, apache2handler, mysqlnd, PDO, xml, apcu, bcmath, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, imagick, intl, json, exif, mysqli, pdo_mysql, apc, posix, readline, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, Phar, Zend OPcache
Nextcloud version: 25.0.1 RC1 - 25.0.1.0
Updated from an older Nextcloud/ownCloud or fresh install:
Where did you install Nextcloud from: unknown
<details><summary>Signing status</summary>
[]
</details>
<details><summary>List of activated apps</summary>
Enabled:
- activity: 2.17.0
- circles: 25.0.0
- cloud_federation_api: 1.8.0
- comments: 1.15.0
- contactsinteraction: 1.6.0
- dashboard: 7.5.0
- dav: 1.24.0
- federatedfilesharing: 1.15.0
- federation: 1.15.0
- files: 1.20.1
- files_pdfviewer: 2.6.0
- files_rightclick: 1.4.0
- files_sharing: 1.17.0
- files_trashbin: 1.15.0
- files_versions: 1.18.0
- firstrunwizard: 2.14.0
- logreader: 2.10.0
- lookup_server_connector: 1.13.0
- nextcloud_announcements: 1.14.0
- notifications: 2.13.1
- oauth2: 1.13.0
- password_policy: 1.15.0
- photos: 2.0.0
- privacy: 1.9.0
- provisioning_api: 1.15.0
- recommendations: 1.4.0
- related_resources: 1.0.3
- serverinfo: 1.15.0
- settings: 1.7.0
- sharebymail: 1.15.0
- support: 1.8.0
- survey_client: 1.13.0
- systemtags: 1.15.0
- text: 3.6.0
- theming: 2.0.1
- twofactor_backupcodes: 1.14.0
- updatenotification: 1.15.0
- user_status: 1.5.0
- viewer: 1.9.0
- weather_status: 1.5.0
- workflowengine: 2.7.0
Disabled:
- admin_audit
- bruteforcesettings
- encryption
- files_external
- suspicious_login
- twofactor_totp
- user_ldap
</details>
<details><summary>Configuration (config/config.php)</summary>
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"10.8.0.34:4443"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "25.0.1.0",
"overwrite.cli.url": "https:\/\/10.8.0.34:4443",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"default_phone_region": "NL",
"maintenance": false,
"mail_smtpmode": "sendmail",
"mail_sendmailmode": "pipe",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "2525",
"updater.release.channel": "beta",
"updater.secret": "***REMOVED SENSITIVE VALUE***",
"theme": "",
"loglevel": 2
}
</details>
Cron Configuration: Array
(
[backgroundjobs_mode] => ajax
[lastcron] => 1667320962
)
External storages: files_external is disabled
Encryption: no
User-backends:
OC\User\Database
Browser: Mozilla/5.0 (Android 9; Mobile; rv:106.0) Gecko/106.0 Firefox/106.0
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE
as shown in this image
I’m having issues logging in chrome just reloads the login. chrome private mode logs in ok. firefox reloads login once then logs in ok.
"Tried to log in admin but could not verify token","userAgent":"Mozilla/5.0 (Linux; Android 9; Armor_6E) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Mobile Safari/537.36","version":"25.0.1.0","data":{"app":"core"}}
Also in personal settings I cannot change regional settings with firefox the option list reloads each second. this is also the case for nc25.0.1 . this is no issue with chrome
