Your web server is not yet properly set up to allow file synchronization, because the WebDAV interface seems to be broken & File syncing errors

vasu_mittal · January 1, 2025, 2:01pm

i have recently installed nextcloud on my shared hosting on serverbyt (not that popular hosting), after installation i am getting a webdav server error

Your web server is not yet properly set up to allow file synchronization, because the WebDAV interface seems to be broken. To allow this check to run you have to make sure that your Web server can connect to itself. Therefore it must be able to resolve and connect to at least one of its trusted_domains or the overwrite.cli.url. This failure may be the result of a server-side DNS mismatch or outbound firewall rule.

Due to this file-synchronisation is also for some reason is forbidden

i have spent too much time figuring out this, is there any way to configure this.

please help me…

Vincent_Stans · January 1, 2025, 2:11pm

please share your config.php as we can only guess without it.

Do you have your server external ip in the trusted_domains?

vasu_mittal · January 1, 2025, 3:09pm

here’s the config file details:

<?php
$CONFIG = array (
  'instanceid' => 'oc***REDACTED***',
  'passwordsalt' => '***REDACTED***',
  'secret' => '***REDACTED***',
  'trusted_domains' => 
  array (
    0 => 'cloud.xxxx.com',
    1 => 'xx5.xx1.xx0.xx4',
  ),
  'datadirectory' => '/xxxxxx/cloud/data',
  'dbtype' => 'sqlite3',
  'version' => '30.0.4.1',
  'overwrite.cli.url' => 'https://cloud.xxxxxx.com',
  'installed' => true,
);

Vincent_Stans · January 1, 2025, 3:16pm

I would add the local ip aswell just to be sure also redact your instance id passwordsalt and secret in previous post.

'trusted_domains' => array ( 0 => 'cloud.xxxx.com', 1 => 'xx5.xx1.xx0.xx4', 2 => '127.0.0.1', 3 => '192.168.x.x', ),

for 3 whatever your local ip is

vasu_mittal · January 1, 2025, 3:18pm

actually this is hosted on a shared hosting so i dont know local ip

I can try using ssh access

Edit: these are the reasults i got from ifconfig command on ssh terminal

eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 10.1.4.130  netmask 255.255.0.0  broadcast 10.1.255.255
        inet6 fe80::5054:ff:fe96:ac78  prefixlen 64  scopeid 0x20<link>
        ether 52:54:00:96:ac:78  txqueuelen 1000  (Ethernet)
        RX packets 460480134  bytes 1493219387817 (1.3 TiB)
        RX errors 0  dropped 3642956  overruns 0  frame 0
        TX packets 175871342  bytes 18732122961 (17.4 GiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

eth1: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 10.3.4.130  netmask 255.255.0.0  broadcast 10.3.255.255
        inet6 fe80::5054:ff:fec2:f89e  prefixlen 64  scopeid 0x20<link>
        ether 52:54:00:c2:f8:9e  txqueuelen 1000  (Ethernet)
        RX packets 9359087502  bytes 27283665520818 (24.8 TiB)
        RX errors 0  dropped 3638984  overruns 0  frame 0
        TX packets 7384140286  bytes 20412943003027 (18.5 TiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 1000  (Local Loopback)
        RX packets 9988  bytes 2302670 (2.1 MiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 9988  bytes 2302670 (2.1 MiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

rakekniven · January 1, 2025, 6:13pm

Does your hoster support Nextcloud?
Are all necessary php modules available?

vasu_mittal · January 1, 2025, 6:52pm

I am not aware about the official support, but I am sure that all modules and dependencies are present

vasu_mittal · January 2, 2025, 10:53am

i checked for php modules once again my hosting support and yesss all modules and dependencies are present

rakekniven · January 2, 2025, 10:57am

Would you mind naming your URL (can drop me a PM) and I will try to open it from the outside?

rakekniven · January 2, 2025, 5:42pm

You do not have any data storage mounted. Never seen that.
Where do you store your data?

See critical I/O error in the logs. Looks related to me.

vasu_mittal · January 2, 2025, 5:52pm

its a virtual hosted server (shared hosting), i am not aware of disk mounting,

rakekniven · January 2, 2025, 5:55pm

Log in as admin and check your files app.
There is no storage.
Without storage webdav cannot provide files.
You selected sqlite as db and got an I/O error.

Check the correctness of your datadirectory.
Unless a storage isn’t available I will not support from here.

And change your credentials. You posted them here and everybody can log in.

vasu_mittal · January 2, 2025, 6:08pm

this is my config:

<?php
$CONFIG = array (
  'instanceid' => 'oc***REDACTED***',
  'passwordsalt' => '***REDACTED***',
  'secret' => '***REDACTED***',
  'trusted_domains' => 
  array (
    0 => 'cloud.***REDACTED***.com',
  ),
  'datadirectory' => '/home/sites/40b/f/f54445cfff/cloud/data',
  'dbtype' => 'sqlite3',
  'version' => '30.0.4.1',
  'overwrite.cli.url' => 'https://cloud.***REDACTED***.com',
  'installed' => true,
);

it has data storage clearly mentioned in it i cant find the problem with it i rechecked the read and write permissions and still no problem with it:

btw this is a dummy run and dummy domain not my original installation, thats why it is running on sqllite and so dont worry about credentials.

i reconnected it to mysql database as you said of I/O errors

rakekniven · January 2, 2025, 9:58pm

Are the config parameters mentioned in last post are up-to-date?
The db type has been changed afterwards?

I wonder about the trusted domains array.
networkstorage.eu.org is not listed there.

Open https://networkstorage.eu.org/index.php/apps/files/files

It is empty and shows forbidden errors.
I cannot tell you why as I am not able to access fs.

In the meantime, you have added several apps, including LDAP and Office.
It doesn’t make it any easier to troubleshoot when changes are made.

vasu_mittal · January 22, 2025, 3:27pm

yes i changed db to mysql as you said but still no luck, and also the main peoblem is the files sharing function, i still cant determine the reason for this not working

edit: i checked everything it seems there is some problem with webdav and calldav, not sure how to solve it, all the settings are correct for webdav but still no luck.

vasu_mittal · February 7, 2025, 3:39pm

ohkkk so finallyy i found the real problem… for some reason the server is not able to read .htaccess file under data directory due to this this webdav error is occuring…

i tried searching but found no proper documentaion regarding it…

still figuring out the solution.

saltnlight · February 24, 2025, 5:20am

This worked for me. Initially I only had domain name. I added localhost, and public ip4 – Error went away.

mike-rosenlof · February 24, 2025, 10:21pm

Is your server running RedHat, Centos, or other distro in the family? If so, you may be running into access errors because of selinux.

As root run the command ‘setenforce 0’ and see if the problem goes away. And then ‘setenforce 1’ to restore selinux operation.

There is a section of the admin manual for configuring for selinux. The directory names in that section of the manual are not typical for a fedora installation, so will need some tweaking if this is your problem.

Neptun · March 21, 2025, 12:45pm

I have updated from 30.0.6.x to current 31.0.x & have now the same error - before everything was fine & never seen such a WebDAV error.

I have also nothing changed in my configs or server - also tried to do a roll back to 30.0.6 or 30.0.7 & WebDAV error disappears

Again update to 31.0.2 with the current release & the error is back - seems to be a bug anywhere with changes in 31.x updates … has anybody an idea?

I use nginx & Debian 12, php8.3.x & MariaDB - everything up to date

thanks

almyp · March 26, 2025, 6:24pm

@Neptun the same is happening with me, except I’m on Fedora 41 with Apache…