Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 28.0.5
Operating system and version (eg, Ubuntu 20.04): Armbian 12 (NextcloudPi)
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.59 (Debian)
PHP version (eg, 7.4): 8.1.28
Nextcloud Desktop Client: 3.13.0 (Windows)
The issue you are facing:
When you click the button to resolve file sync conflicts, the window is so tall that the ok / cancel buttons at the bottom cannot be seen or activated. The window cannot be resized with alt-spacebar → size.
I found a workaround which is to temporarily turn desktop scaling to 100% (Right click desktop > Display Settings> Scale) that lets you see the button.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Have a computer with 1920 x 1080 resolution and 150% scale
- Have a file conflict to resolve in nextcloud
- Click the “resolve conflicts” button
I did not include nc server logs for this issue as it concerns the client.