[win10 client] No Setup Wizard after msi installation

[lobianco]

I am trying to help our secretary with her Win 10 pro laptop to get NC client working (she complained her old installation didn’t work any more).

We removed the old NC client and installed fresh latest from MSI file.

Installation seems to go well, but then the classical setup wizard to choose the server doesn’t appear. Also, the “Nextcloud” icon does appear, but after clicking on it, there is an icon going on for a few seconds and then nothing.

I am not a windows guy, how do I debug it running nextcloud in terminal to see what’s wrong ?

[Mornsgrans]

It seems, that the configuration file is corrupted.

Please find the nextcloud.cfg in c:\Users\username\AppData\Roaming\Nextcloud end rename it to nextcloud.bak

Restart Nexcloud desktop client, the setup dialog should appear then.

[lobianco]

Hello, I have removed the file, uninstalled Nextcloud, removed C:\Program Files\Nextcloud, updated the UHD Intel 620 drivers, reinstalled NextCloud.. still the installation “work” but then nothing happens when I lunch NextCloud itself.

[edit] this is the error log:

Nom de l’application défaillante nextcloud.exe, version : 3.17.1.194, horodatage : 0x68a32905
Nom du module défaillant : nextcloud_csync.dll, version : 0.0.0.0, horodatage : 0x68a32820
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000030c80
ID du processus défaillant : 0x11f4
Heure de début de l’application défaillante : 0x01dc218eadf91453
Chemin d’accès de l’application défaillante : C:\Program Files\Nextcloud\nextcloud.exe
Chemin d’accès du module défaillant: C:\Program Files\Nextcloud\nextcloud_csync.dll
ID de rapport : a7e5643b-1d67-4006-a821-2a511d61d498
Nom complet du package défaillant : 
ID de l’application relative au package défaillant :

[Mornsgrans]

Try an older version

Index of /desktop/releases/Windows

[lobianco]

It worked once I removed from the laptop.. the old data folder (the one under sync). At that point, I could get the wizard to choose a server and a fresh sync (i.e. download) started and all went fine.

This is strange, because I did already remove the nexcloud.cgf file - actually the whole Nextcloud folder in AppData - (and rebooted), but it seems that there are other places in Windows that “keep memory” of the Nextcloud configuration.