Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 13.0.5
Operating system and version (eg, Ubuntu 17.04): CentOS 7
Apache or nginx version (eg, Apache 2.4.25): Nginx 1.15.2
PHP version (eg, 7.1): 7.2.8
The issue you are facing:
I’ve been thinking what is the purpose of the connectios to Akamai technologies? Some times when someone connects to my Nextcloud, server connects to Akamai. I know that many companies are using Akamai’s services, but why Nextcloud?
Is this the first time you’ve seen this error? (Y/N): n
Steps to replicate it:
- Start collecting log from connections out
- Read log
11:32:36.063563 IP my.vps.com.47587 > a95-100-96-226.deploy.static.akamaitechnologies.com
12:07:52.037326 IP my.vps.com.50644 > a23-46-210-169.deploy.static.akamaitechnologies.com
and so on
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE