White Page right after Setup

🚧 Installation
1

Right after the Page where i Put in details about admin User and Database. - i just get a blank white page. (with no content (checked sourcecode))
When i relead the page, i start over again with the Setup. - and if i try to create the same admin user again it tells me it exists already.

I checked the database - the user(s) are there. I checked config.php - the information gets written. - it looks to me that it just cannot “finish up” the installation.

  • i tried also with everything on 777 same result…

I downloaded the installation with the web-installer - so permissions and dependencies should be alright.

in apache logs i found
[access_compat:error] [pid 7311:tid 47075414812416] [client ***:46548] AH01797: client denied by server configuration: /home/***/public_html/nextcloud/data/htaccesstest.txt

2

Wow, i also just tried to Setup Nextcloud just with SQlite - same behaviour…

3

It seems, that you did install Nextcloud in the folder /home/< username >.

Since the webserver is running with limited access permissions, it may not access the /home/< username > folder.

4

Same behavior with NC 22…

5

Thanks.

This user seems to be the standard Webserver User on this server.
Also the home/uname/public_html is the standardpath of Apache. (this stuff all seems to be managed by cpanel)

And if i set the entire nextcloud Folder to 777 - everything and everyone should be able to access it no?

6

The installation guide might help you with the permissions, specially with owner and group name.

https://docs.nextcloud.com/server/latest/admin_manual/installation/system_requirements.html

You also should check the config/config.php in the Nextcloud program folder and the nextcloud.log in the Nextcloud data folder.

7

nextcloud.log says

{"reqId":"YcRRG4TS-HnuxI3pNa-dgwAAAAQ","level":2,"time":"2021-12-23T10:36:11+00:00","remoteAddr":"****","user":"--","app":"no app in context","method":"POST","url":"/4/index.php","message":"Could not detect any host in https:///4/data/htaccesstest.txt","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0","version":""}

Could not detect any host in https:///4/data/htaccesstest.txt

hmm

8

Either during installation a hostname/domain had been entered as an empty string or the Apache configuration needs some more settings.

You should post your configuration to get a better view to the problem.

9

here is the config of my last attempt

<?php
$CONFIG = array (
  'instanceid' => '*****',
  'passwordsalt' => '*****',
  'secret' => '*****',
  'trusted_domains' =>
  array (
    0 => '*****',
  ),
  'datadirectory' => '/home/*****/public_html/nextcloud/4/data',
  'dbtype' => 'mysql',
  'version' => '22.2.3.0',
  'overwrite.cli.url' => 'http://*****/4',
  'dbname' => '*****',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => '*****',
  'dbpassword' => '*****',
);
10

What did you replace with the asterisk - an IP-address or an URI?
It is recommended to set both in the array:

array (
    0 => 'myhost.domain.tld',
    1 => 'x.x.x.x',
  ),

where “x.x.x.x” will be replaced by the IP-address of your Nextcloud server.
So you will be able to call your Nextcloud by IP-address or URI.

Additional:
What hardware-platform is running?
What operating system and version?
What php-version?
What database is running now and version?
How is what web-server software configured?
Did you install all PHP modules as described in the installation guide - see link below?
Did you do all configurations as described in the installation guide - see link below?
https://docs.nextcloud.com/server/latest/admin_manual/installation/source_installation.html

11

Hey thanks a lot, for pointing to the reccources and questions.

Unfortunatly the system would have to be up by yesterday and i couldnt make it, and il be away for some days now.

I still try to answers questions i know without much diggging: And maybe i investigate futher in some weeks:

  1. It was the URL, i know how the error looks like if it missmatches - i still can try to add the ip as well. (i also access it through the URL)
  2. Its php 7.3 latest
  3. CentOS 7.9 on KVM
  4. MariaDB 10.2.41
  5. I have no idea how exactly the apacheConfig works - i think its done by thirdparty tools (WHM, Cpanel) which i habe limited/no Access to, its not my server other stuff is running there, as i understand there is no proper backup and i dont want to break things…

thank you so much for you help so far!