Nextcloud version 12.0.4.3:
Operating system and version Ubuntu 16.04.1:
Apache or nginx version Apache 2.4.18:
PHP version 7.0.22:
The issue you are facing:
When I accees nextcloud web site opens to a blank white screen.
Below are the relevant most recent portions of my logs, have not included the entire logs for nextcloud logs. The apache logs shown below include all lines from current error.log and the last 20 lines from yesterday’s logs.
Is this the first time you’ve seen this error? yes:
Steps to replicate it:
- Access nextcloud
The output of your Nextcloud log in Admin > Logging:
{"reqId":"11n1Jnfa7XKYpnhw6M4c","level":3,"time":"2018-01-27T13:26:10+00:00","remoteAddr":"192.168.2.46","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/dav\/calendars\/Kathy\/personal_shared_by_Brian\/","message":"Exception: {\"Exception\":\"OC\\\\HintException\",\"Message\":\"Memcache \\\\OC\\\\Memcache\\\\APCu not available for local cache\",\"Code\":0,\"Trace\":\"#0 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Server.php(467): OC\\\\Memcache\\\\Factory->__construct('601ac42d96df580...', Object(OC\\\\Log), '\\\\\\\\OC\\\\\\\\Memcache\\\\\\\\AP...', '\\\\\\\\OC\\\\\\\\Memcache\\\\\\\\AP...', NULL)\\n#1 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/pimple\\\/pimple\\\/src\\\/Pimple\\\/Container.php(113): OC\\\\Server->OC\\\\{closure}(Object(OC\\\\Server))\\n#2 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Utility\\\/SimpleContainer.php(115): Pimple\\\\Container->offsetGet('OC\\\\\\\\Memcache\\\\\\\\Fac...')\\n#3 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/ServerContainer.php(132): OC\\\\AppFramework\\\\Utility\\\\SimpleContainer->query('OC\\\\\\\\Memcache\\\\\\\\Fac...')\\n#4 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Utility\\\/SimpleContainer.php(163): OC\\\\ServerContainer->query('OC\\\\\\\\Memcache\\\\\\\\Fac...')\\n#5 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/pimple\\\/pimple\\\/src\\\/Pimple\\\/Container.php(109): OC\\\\AppFramework\\\\Utility\\\\SimpleContainer->OC\\\\AppFramework\\\\Utility\\\\{closure}(Object(OC\\\\Server))\\n#6 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Utility\\\/SimpleContainer.php(115): Pimple\\\\Container->offsetGet('MemCacheFactory')\\n#7 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/ServerContainer.php(132): OC\\\\AppFramework\\\\Utility\\\\SimpleContainer->query('MemCacheFactory')\\n#8 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Server.php(1326): OC\\\\ServerContainer->query('MemCacheFactory')\\n#9 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Server.php(425): OC\\\\Server->getMemCacheFactory()\\n#10 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/pimple\\\/pimple\\\/src\\\/Pimple\\\/Container.php(113): OC\\\\Server->OC\\\\{closure}(Object(OC\\\\Server))\\n#11 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Utility\\\/SimpleContainer.php(115): Pimple\\\\Container->offsetGet('OCP\\\\\\\\IURLGenerat...')\\n#12 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/ServerContainer.php(132): OC\\\\AppFramework\\\\Utility\\\\SimpleContainer->query('OCP\\\\\\\\IURLGenerat...')\\n#13 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Utility\\\/SimpleContainer.php(163): OC\\\\ServerContainer->query('OCP\\\\\\\\IURLGenerat...')\\n#14 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/pimple\\\/pimple\\\/src\\\/Pimple\\\/Container.php(109): OC\\\\AppFramework\\\\Utility\\\\SimpleContainer->OC\\\\AppFramework\\\\Utility\\\\{closure}(Object(OC\\\\Server))\\n#15 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Utility\\\/SimpleContainer.php(115): Pimple\\\\Container->offsetGet('URLGenerator')\\n#16 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/ServerContainer.php(132): OC\\\\AppFramework\\\\Utility\\\\SimpleContainer->query('URLGenerator')\\n#17 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Server.php(1292): OC\\\\ServerContainer->query('URLGenerator')\\n#18 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/TemplateLayout.php(244): OC\\\\Server->getURLGenerator()\\n#19 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/TemplateLayout.php(132): OC\\\\TemplateLayout::findJavascriptFiles(Array)\\n#20 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/legacy\\\/template.php(205): OC\\\\TemplateLayout->__construct('error', '')\\n#21 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Template\\\/Base.php(132): OC_Template->fetchPage()\\n#22 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/legacy\\\/template.php(342): OC\\\\Template\\\\Base->printPage()\\n#23 \\\/var\\\/www\\\/nextcloud\\\/remote.php(83): OC_Template::printExceptionErrorPage(Object(OC\\\\HintException))\\n#24 \\\/var\\\/www\\\/nextcloud\\\/remote.php(165): handleException(Object(OC\\\\HintException))\\n#25 {main}\",\"File\":\"\\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Memcache\\\/Factory.php\",\"Line\":96}","userAgent":"DAVdroid\/1.10.1.1-gplay (1\/20\/18; dav4android; okhttp3) Android\/7.1.1","version":"12.0.4.3"}
<?php
$CONFIG = array (
'instanceid' => 'someuser',
'passwordsalt' => 'passwordsalt',
'secret' => 'superlongstring',
'trusted_domains' =>
array (
0 => 'mywebserver',
1 => 'mynextcloudinstance.lan',
2 => 'mynextcloudinstance.org',
),
'datadirectory' => '/mnt/shares/nextcloud/data',
'overwrite.cli.url' => 'http://my web server/nextcloud',
'dbtype' => 'mysql',
'version' => '12.0.4.3',
'dbname' => 'db_nextcloud',
'dbhost' => 'remote sql server',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'someuser',
'dbpassword' => 'password',
'memcache.local' => '\\OC\\Memcache\\APCu',
'logtimezone' => 'UTC',
'installed' => true,
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory',
'mail_smtpmode' => 'smtp',
'mail_from_address' => 'me',
'mail_domain' => 'outlook.com',
'mail_smtpauthtype' => 'LOGIN',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'mail_smtpsecure' => 'tls',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp-mail.outlook.com',
'mail_smtpport' => '587',
'mail_smtpname' => 'somebody@outlook.com',
'mail_smtppassword' => 'password,
'updater.release.channel' => 'stable',
);
PASTE HERE
The output of your Apache/nginx/system log in `/var/log/apache2:
[Sat Jan 27 06:25:24.867146 2018] [ssl:warn] [pid 2137] AH01909: vsWebServer.broughtonhome.lan:443:0 server certificate does NOT include an ID which matches the server name
[Sat Jan 27 06:25:24.867418 2018] [wsgi:warn] [pid 2137] mod_wsgi: Compiled for Python/2.7.11.
[Sat Jan 27 06:25:24.867431 2018] [wsgi:warn] [pid 2137] mod_wsgi: Runtime using Python/2.7.12.
[Sat Jan 27 06:25:24.867543 2018] [mpm_prefork:notice] [pid 2137] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g mod_wsgi/4.3.0 Python/2.7.12 configured -- resuming normal operations
[Sat Jan 27 06:25:24.867555 2018] [core:notice] [pid 2137] AH00094: Command line: '/usr/sbin/apache2'
[Fri Jan 26 06:36:06.046126 2018] [wsgi:warn] [pid 6879] mod_wsgi: Compiled for Python/2.7.11.
[Fri Jan 26 06:36:06.046137 2018] [wsgi:warn] [pid 6879] mod_wsgi: Runtime using Python/2.7.12.
[Fri Jan 26 06:36:06.058357 2018] [mpm_prefork:notice] [pid 6879] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g mod_wsgi/4.3.0 Python/2.7.12 configured -- resuming normal operations
[Fri Jan 26 06:36:06.058405 2018] [core:notice] [pid 6879] AH00094: Command line: '/usr/sbin/apache2'
[Fri Jan 26 07:02:53.828329 2018] [mpm_prefork:notice] [pid 6879] AH00169: caught SIGTERM, shutting down
[Fri Jan 26 07:03:26.223125 2018] [ssl:warn] [pid 1571] AH01909: vsWebServer.broughtonhome.lan:443:0 server certificate does NOT include an ID which matches the server name
[Fri Jan 26 07:03:27.262332 2018] [ssl:warn] [pid 1576] AH01909: vsWebServer.broughtonhome.lan:443:0 server certificate does NOT include an ID which matches the server name
[Fri Jan 26 07:03:27.283265 2018] [wsgi:warn] [pid 1576] mod_wsgi: Compiled for Python/2.7.11.
[Fri Jan 26 07:03:27.283280 2018] [wsgi:warn] [pid 1576] mod_wsgi: Runtime using Python/2.7.12.
[Fri Jan 26 07:03:27.286933 2018] [mpm_prefork:notice] [pid 1576] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g mod_wsgi/4.3.0 Python/2.7.12 configured -- resuming normal operations
[Fri Jan 26 07:03:27.286986 2018] [core:notice] [pid 1576] AH00094: Command line: '/usr/sbin/apache2'
[Fri Jan 26 07:34:07.498192 2018] [mpm_prefork:notice] [pid 1576] AH00169: caught SIGTERM, shutting down
[Fri Jan 26 07:34:18.348249 2018] [ssl:warn] [pid 2136] AH01909: vsWebServer.broughtonhome.lan:443:0 server certificate does NOT include an ID which matches the server name
[Fri Jan 26 07:34:18.414261 2018] [ssl:warn] [pid 2137] AH01909: vsWebServer.broughtonhome.lan:443:0 server certificate does NOT include an ID which matches the server name
[Fri Jan 26 07:34:18.414510 2018] [wsgi:warn] [pid 2137] mod_wsgi: Compiled for Python/2.7.11.
[Fri Jan 26 07:34:18.414521 2018] [wsgi:warn] [pid 2137] mod_wsgi: Runtime using Python/2.7.12.
[Fri Jan 26 07:34:18.422814 2018] [mpm_prefork:notice] [pid 2137] AH00163: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g mod_wsgi/4.3.0 Python/2.7.12 configured -- resuming normal operations
[Fri Jan 26 07:34:18.422880 2018] [core:notice] [pid 2137] AH00094: Command line: '/usr/sbin/apache2'
[Sat Jan 27 06:25:24.557134 2018] [mpm_prefork:notice] [pid 2137] AH00171: Graceful restart requested, doing restart
[Sat Jan 27 06:25:24.804682 2018] [core:error] [pid 2137] (EAI 2)Name or service not known: AH00547: Could not resolve host name *.80 -- ignoring!