Where to start (with issues)? - Mobile vs desktop viewing

sassriverrat · March 16, 2024, 10:12am

Support intro

Sorry to hear you’re facing problems

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can

Nextcloud version (eg, 20.0.5): 28.0.3
Operating system and version ( Ubuntu 22.04): Ubuntu 22.04
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): 8.1

The issue you are facing:
A multitude- to start:

Opens without issue on a computer (windows). Does not open on an iOS mobile browser. Does not open/connect on iOS app either.
Weather widget on dashboard doesn’t load.
Widgets on dashboard (email, files, calendar) don’t typically load
Hitting “calendar” (for example) doesn;t actually load. Stuck showing background theme picture. Theming is turned on.
I can reliably click into folders and see everything, but if I hit refresh enough there’s a good chance something doesn’t load. If another user looks at files simultaneously, we can replicate one of us losing visual of the file.

That’s just the start

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

Reinstalled entire nextcloud vm 17 times now. No luck (from this instructional, on proxmox) Documize

The output of your Nextcloud log in Admin > Logging:

{"reqId":"7AjHSSBsE8rZS3CdqvqF","level":3,"time":"2024-03-14T05:15:19-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"index","method":"GET","url":"/apps/logreader/api/poll?lastReqId=HNLhvKkw0qPMTCDYzH2L","message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"Exception","Message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":169,"Previous":{"Exception":"TypeError","Message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"poll","class":"OCA\\LogReader\\Controller\\LogController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php","Line":102},"message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","exception":{},"CustomMessage":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102"}}
{"reqId":"2gxCnHYQLdCyTh7gIMAm","level":3,"time":"2024-03-14T05:15:30-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"index","method":"GET","url":"/apps/logreader/api/poll?lastReqId=HNLhvKkw0qPMTCDYzH2L","message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"Exception","Message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":169,"Previous":{"Exception":"TypeError","Message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"poll","class":"OCA\\LogReader\\Controller\\LogController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php","Line":102},"message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","exception":{},"CustomMessage":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102"}}
{"reqId":"tz6Qj5MNiul3Gj8dmqH6","level":3,"time":"2024-03-14T05:15:41-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"index","method":"GET","url":"/apps/logreader/api/poll?lastReqId=HNLhvKkw0qPMTCDYzH2L","message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"Exception","Message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":169,"Previous":{"Exception":"TypeError","Message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"poll","class":"OCA\\LogReader\\Controller\\LogController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php","Line":102},"message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","exception":{},"CustomMessage":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102"}}
{"reqId":"aphr5vM1HKqAIgVOwCQq","level":3,"time":"2024-03-14T05:15:52-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"index","method":"GET","url":"/apps/logreader/api/poll?lastReqId=HNLhvKkw0qPMTCDYzH2L","message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"Exception","Message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":169,"Previous":{"Exception":"TypeError","Message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"poll","class":"OCA\\LogReader\\Controller\\LogController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php","Line":102},"message":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102","exception":{},"CustomMessage":"OCA\\LogReader\\Controller\\LogController::poll(): Argument #1 ($lastReqId) must be of type string, null given, called in /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php on line 230 in file '/var/www/nextcloud/apps/logreader/lib/Controller/LogController.php' line 102"}}
{"reqId":"PJL3SWbOnrsJzrvECdlD","level":3,"time":"2024-03-14T05:16:23-04:00","remoteAddr":"10.10.10.190","user":"--","app":"no app in context","method":"GET","url":"/apps/theming/image/background?v=11","message":"Could not decrypt or decode encrypted session data","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"Exception","Message":"HMAC does not match.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Security/Crypto.php","line":119,"function":"decryptWithoutSecret","class":"OC\\Security\\Crypto","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Session/CryptoSessionData.php","line":90,"function":"decrypt","class":"OC\\Security\\Crypto","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Session/CryptoSessionData.php","line":67,"function":"initializeSession","class":"OC\\Session\\CryptoSessionData","type":"->"},{"file":"/var/www/nextcloud/lib/private/Session/CryptoWrapper.php","line":112,"function":"__construct","class":"OC\\Session\\CryptoSessionData","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":449,"function":"wrapSession","class":"OC\\Session\\CryptoWrapper","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":705,"function":"initSession","class":"OC","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":37,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Security/Crypto.php","Line":158,"message":"Could not decrypt or decode encrypted session data","exception":{},"CustomMessage":"Could not decrypt or decode encrypted session data"}}
{"reqId":"9LLhxGTwF9BqyqxgV8l3","level":3,"time":"2024-03-14T05:16:23-04:00","remoteAddr":"10.10.10.190","user":"--","app":"no app in context","method":"GET","url":"/apps/theming/image/logo?v=11","message":"Could not decrypt or decode encrypted session data","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"Exception","Message":"HMAC does not match.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Security/Crypto.php","line":119,"function":"decryptWithoutSecret","class":"OC\\Security\\Crypto","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Session/CryptoSessionData.php","line":90,"function":"decrypt","class":"OC\\Security\\Crypto","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Session/CryptoSessionData.php","line":67,"function":"initializeSession","class":"OC\\Session\\CryptoSessionData","type":"->"},{"file":"/var/www/nextcloud/lib/private/Session/CryptoWrapper.php","line":112,"function":"__construct","class":"OC\\Session\\CryptoSessionData","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":449,"function":"wrapSession","class":"OC\\Session\\CryptoWrapper","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":705,"function":"initSession","class":"OC","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":37,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Security/Crypto.php","Line":158,"message":"Could not decrypt or decode encrypted session data","exception":{},"CustomMessage":"Could not decrypt or decode encrypted session data"}}
{"reqId":"qTIYOY6IgMUD39nKXAXd","level":3,"time":"2024-03-14T05:16:50-04:00","remoteAddr":"10.10.10.190","user":"--","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Could not decrypt or decode encrypted session data","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"Exception","Message":"HMAC does not match.","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Security/Crypto.php","line":119,"function":"decryptWithoutSecret","class":"OC\\Security\\Crypto","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Session/CryptoSessionData.php","line":90,"function":"decrypt","class":"OC\\Security\\Crypto","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Session/CryptoSessionData.php","line":67,"function":"initializeSession","class":"OC\\Session\\CryptoSessionData","type":"->"},{"file":"/var/www/nextcloud/lib/private/Session/CryptoWrapper.php","line":112,"function":"__construct","class":"OC\\Session\\CryptoSessionData","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":449,"function":"wrapSession","class":"OC\\Session\\CryptoWrapper","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":705,"function":"initSession","class":"OC","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/index.php","line":37,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Security/Crypto.php","Line":158,"message":"Could not decrypt or decode encrypted session data","exception":{},"CustomMessage":"Could not decrypt or decode encrypted session data"}}
{"reqId":"oi3ivxGmHdG5FZVzBE83","level":2,"time":"2024-03-14T05:17:24-04:00","remoteAddr":"","user":"--","app":"fulltextsearch","method":"","url":"--","message":"Exception while live index: Doctrine\\DBAL\\Exception\\DriverException - An exception occurred while executing a query: SQLSTATE[HY000]: General error: 7 FATAL:  terminating connection due to administrator command\nSSL connection has been closed unexpectedly\nserver closed the connection unexpectedly\n\tThis probably means the server terminated abnormally\n\tbefore or while processing the request.","userAgent":"--","version":"28.0.3.2","data":{"app":"fulltextsearch","level":"2"}}
{"reqId":"clzMhDSkRN5dW2leEQhd","level":2,"time":"2024-03-14T05:17:47-04:00","remoteAddr":"","user":"--","app":"fulltextsearch","method":"","url":"--","message":"Exception while live index: OCA\\FullTextSearch\\Exceptions\\RunnerAlreadyUpException - Index is already running","userAgent":"--","version":"28.0.3.2","data":{"app":"fulltextsearch","level":"2"}}
{"reqId":"o9hohKtktWOGK4Fw6bec","level":2,"time":"2024-03-14T05:17:48-04:00","remoteAddr":"","user":"--","app":"fulltextsearch","method":"","url":"--","message":"Exception while live index: OCA\\FullTextSearch\\Exceptions\\RunnerAlreadyUpException - Index is already running","userAgent":"--","version":"28.0.3.2","data":{"app":"fulltextsearch","level":"2"}}
{"reqId":"G0taPyfh5eBVLTYs2Cb7","level":2,"time":"2024-03-14T05:17:49-04:00","remoteAddr":"","user":"--","app":"fulltextsearch","method":"","url":"--","message":"Exception while live index: OCA\\FullTextSearch\\Exceptions\\RunnerAlreadyUpException - Index is already running","userAgent":"--","version":"28.0.3.2","data":{"app":"fulltextsearch","level":"2"}}
{"reqId":"E2UZTesZAhTsFw4uoffu","level":2,"time":"2024-03-14T05:17:50-04:00","remoteAddr":"","user":"--","app":"fulltextsearch","method":"","url":"--","message":"Exception while live index: OCA\\FullTextSearch\\Exceptions\\RunnerAlreadyUpException - Index is already running","userAgent":"--","version":"28.0.3.2","data":{"app":"fulltextsearch","level":"2"}}
{"reqId":"kvuFAptBFaKLR1Y9eUpW","level":2,"time":"2024-03-14T05:17:51-04:00","remoteAddr":"","user":"--","app":"fulltextsearch","method":"","url":"--","message":"Exception while live index: OCA\\FullTextSearch\\Exceptions\\RunnerAlreadyUpException - Index is already running","userAgent":"--","version":"28.0.3.2","data":{"app":"fulltextsearch","level":"2"}}
{"reqId":"jpXSPbAn2a413JJwosby","level":2,"time":"2024-03-14T21:06:12-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"core","method":"POST","url":"/login/confirm","message":"Login failed: 'Sassriverrat' (Remote IP: '10.10.10.190')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","data":{"app":"core"}}
{"reqId":"lhsrxJaG0FLBT3UFt12T","level":2,"time":"2024-03-14T21:06:14-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"core","method":"POST","url":"/login/confirm","message":"Login failed: 'Sassriverrat' (Remote IP: '10.10.10.190')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","data":{"app":"core"}}
{"reqId":"v0YgjcsUb6VOu11aHSGv","level":3,"time":"2024-03-14T21:06:21-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"ocs_api","method":"POST","url":"/ocs/v2.php/cloud/users","message":"Failed addUser attempt: User already exists.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","data":{"app":"ocs_api"}}
{"reqId":"jO3O120OjYuS5P1MS4AU","level":3,"time":"2024-03-14T21:07:50-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"related_resources","method":"GET","url":"/ocs/v2.php/apps/related_resources/related/account?itemId=aparish&resourceType=talk&limit=5&format=json","message":"Exception thrown: OCA\\RelatedResources\\Exceptions\\RelatedResourceProviderNotFound","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"OCA\\RelatedResources\\Exceptions\\RelatedResourceProviderNotFound","Message":"","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/related_resources/lib/Service/RelatedService.php","line":173,"function":"getRelatedResourceProvider","class":"OCA\\RelatedResources\\Service\\RelatedService","type":"->"},{"file":"/var/www/nextcloud/apps/related_resources/lib/Service/RelatedService.php","line":127,"function":"retrieveRelatedToItem","class":"OCA\\RelatedResources\\Service\\RelatedService","type":"->"},{"file":"/var/www/nextcloud/apps/related_resources/lib/Controller/ApiController.php","line":108,"function":"getRelatedToItem","class":"OCA\\RelatedResources\\Service\\RelatedService","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"getRelatedResources","class":"OCA\\RelatedResources\\Controller\\ApiController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":65,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/related_resources/lib/Service/RelatedService.php","Line":605,"message":"","exception":{},"CustomMessage":"Exception thrown: OCA\\RelatedResources\\Exceptions\\RelatedResourceProviderNotFound"}}
{"reqId":"0nYJMCy6hhtVQP23wlZE","level":3,"time":"2024-03-14T21:07:50-04:00","remoteAddr":"10.10.10.190","user":"sassriverrat","app":"related_resources","method":"GET","url":"/ocs/v2.php/apps/related_resources/related/account?itemId=aparish&resourceType=talk&limit=5&format=json","message":"Exception thrown: OCA\\RelatedResources\\Exceptions\\RelatedResourceProviderNotFound","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36","version":"28.0.3.2","exception":{"Exception":"OCA\\RelatedResources\\Exceptions\\RelatedResourceProviderNotFound","Message":"","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/related_resources/lib/Service/RelatedService.php","line":173,"function":"getRelatedResourceProvider","class":"OCA\\RelatedResources\\Service\\RelatedService","type":"->"},{"file":"/var/www/nextcloud/apps/related_resources/lib/Service/RelatedService.php","line":127,"function":"retrieveRelatedToItem","class":"OCA\\RelatedResources\\Service\\RelatedService","type":"->"},{"file":"/var/www/nextcloud/apps/related_resources/lib/Controller/ApiController.php","line":108,"function":"getRelatedToItem","class":"OCA\\RelatedResources\\Service\\RelatedService","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"getRelatedResources","class":"OCA\\RelatedResources\\Controller\\ApiController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":65,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/related_resources/lib/Service/RelatedService.php","Line":605,"message":"","exception":{},"CustomMessage":"Exception thrown: OCA\\RelatedResources\\Exceptions\\RelatedResourceProviderNotFound"}}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

Not sure how to cleanly do this

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

PASTE HERE

I’m happy to let someone poke around or share a test set of credentials to demonstrate if it were easier.