Support intro
Sorry to hear youâre facing problems
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 21.0.1.1
Operating system and version (eg, Ubuntu 20.04): Ubuntu 21.04
Apache or nginx version (eg, Apache 2.4.25): AFAIK itâs not enabled
PHP version (eg, 7.4): Same, havenât installed it yet
The issue you are facing:
File size is not matching the diskspace for storage. Uploading 18 GB worth of files and it takes more than 40 GB of actual virtual drive space
Is this the first time youâve seen this error? (Y/N): Y
Steps to replicate it:
- Put files in the desktop file explorer
- Run df -h on server
The output of your Nextcloud log in Admin > Logging:
Thereâs just insufficient storage warnings.
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/snap/nextcloud/current/htdocs/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
'url' => '/extra-apps',
'writable' => true,
),
),
'supportedDatabases' =>
array (
0 => 'mysql',
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/tmp/sockets/redis.sock',
'port' => 0,
),
'log_type' => 'file',
'logfile' => '/var/snap/nextcloud/current/logs/nextcloud.log',
'logfilemode' => 416,
'passwordsalt' => ###,
'secret' => ###,
'trusted_domains' =>
array (
0 => 'localhost',
1 => ###,
),
'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
'dbtype' => 'mysql',
'version' => '21.0.1.1',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => ###,
'installed' => true,
'instanceid' => 'ocg8jvwcohuo',
'maintenance' => false,
);