I have no support/technical question and have seen the support category. (Be aware that direct support questions will be deleted.)
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Which general topic do you have
Hello fellow Nextclouders. I saw the webinar about Nextcloud Talk Munich and want to know, which of the features (SIP-Integration for Nextcloud Talk Phone, Secret-View and whatnot) are free and which are paid only. Can someone link me to a documentation that explains this in detail? Thanks in advance and may you all have a great weekend.
Hey @markuseicher, welcome to the Nextcloud community
Nextcloud is open source and the sky is the limit as far as user numbers and scale are concerned. The community forum is a community of volunteer enthusiasts helping and supporting fellow users. The community has a huge knowledge base and some clued up folks who gladly share their knowledge and expertise in the spirit of open source. Community support is not affiliated and not obligatory!
Mission critical deployments require professional consultants, engineers and supporters. The recommendation suggests, from ~100 users you’re looking at a corporate instance and from ~500 users you’re looking at an enterprise solution. Boundaries and limits are fluent and there’s plenty room for interpretation. Your best option is to talk to the folks at Nextcloud or affiliate partners. They’re certainly helpful and inclusive and will not turn you away.
You’ll find community documentation and deployment recommendations here;
You’ll have access to concise expert documentation upon subscription here;
Hi @scubamuc Thanks for sharing these links. First let me tell you that I am strong supporter and believer in Nextcloud and what it stands for. I only struggle a bit to understand the clear boundaries of when the paid Enterprise segment is starting. While I would never advice one of our customers to run an enterprise setting without proper enterprise support in the back, there are still fields, where I think the boundaries are not clear. Let’s take the High Performance Backend or the Client Push Proxy. Even smaller organizations could want to use video conferencing with more than 10 people, but may hesitate to buy an enterprise contract for it. I will go through the provided links again and maybe, best thing will be to have a chat with the folks at Nextcloud themselves. Thanks again for your answer and may you have a great day.
most Nextcloud core apps can be hosted without a support subscription, depending on the requirements and available technical-capabilities → you’ll soon see why a subscription makes sense.
the reasons for enterprise or corporate subscriptions are plentiful. any corporate instance must be planned carefully. most corporations require subscription support especially for business critical instances, additionally a support subscription has several advantages, like direct access to qualified Nextcloud support and development, additional licensing, migration support etc. you’ll need to evaluate for yourself if a subscription is the right thing for you. considering the costs of third party consultants, third party technicians and administrators…
the greatest advantage of corporate support subscription from my POV is, that supporting Nextcloud GmbH is supporting Nextcloud is supporting open source… ensuring continuous development. its a win, win, win situation.
I do understand, that this forum is not for finding free support for enterprise settings. And thank you again for bringing up the value of an enterprise subscription. I agree that it is a good way to support the project. I will not hesitate to recommend it to customers asking us about if I think it makes sense. The only thing I am a bit afraid of is if this project is taking a route like many other great opensource projects that left the lane towards becoming open core. Our project aims to help people and organizations to detox from vendor-lock-ins and embrace the opensource path. I think Nextcloud is flagship for this, but I need to be sure, that even for bigger customers, there is always a route to self-host EVERYTHING if the sh.t hits the ventilator. Means we will direct customers towards Enterprise Version whenever they have requirements asking for that, but we also want to be sure, that they are able to keep total control over everything they run.
Nextcloud is open source software and will remain open source software → Nextcloud GmbH is completely transparent and has wholeheartedly embraced open source! Proof is a decade of continuous focus on the Nextcloud experience and a deep commitment to open source.
There are plenty third party vendors providing technical support and management, depending on the range and requirements, thus you are free to contact third party vendors:
We would not have chosen Nextcloud as the basis of our Big-Tech-Detox services, if we did not believe that it is the best platform to do this for small and medium businesses, organizations and individual users, no matter if for private or business use. But exactly why we are helping people finding their way out of vendor-lock-ins and dependencies, we are very concerned about the solutions we lead them to. We have good faith in Nextcloud GmbH and we do think that this project is one of the pillars of digital sovereignty. On the other side we are observing more and more opensource projects getting in direction of open core (take Ubuntu or HashiCorp for example) and this is why we want to be sure, not to lead our customers towards anything of this. As you thoroughly laid out, this is not a danger with Nextcloud and we are pretty confident in Nextcloud. If we or one of our customers need Enterprise Support, Nextcloud GmbH ist our first address for sure. Thanks for taking time to chat with me and giving such valuable input. I appreciate it.
