What am I doing wrong in my file retention configuration?

Sabo · July 20, 2025, 10:19am

Hello together,

I am trying to automatically delete my uploaded Signal messenger backups.
I am using Nextcloud AIO v11.4.0 with the Flow and Retention plugin. The following is my configuration. Which does not seem to delete any files.

I have verified that the tags get added to the files.
The logs under URL/settings/admin/logging are empty.
URL/settings/admin show no errors and that the last cron job ran successfully about a minute ago.

Can anybody tell me what I am doing wrong?

tflidd · July 21, 2025, 8:04am

I just found this report, there is a hint how to enable logging for more details:

github.com/nextcloud/files_retention

Fles not deleted and no mail about it. No log

opened 07:42AM - 04 Feb 25 UTC

tceydeliler

bug 0. Needs triage

### How to use GitHub * Please use the * Please don't * Subscribe to --- ### Steps to reproduce 1. upload file 2. apply a tag 3. Apply a deletion rule based on tag ### Expected behaviour App deletes file when time is coming ### Actual behaviour No deletion, No ### Server configuration Operating system: Webserver: Apache/2.4.52 Database: mysql 10.6.18 PHP version: 8.1.2-1ubuntu2.20 Modules loaded: Nextcloud version: 30.0.5 - 30.0.5.1 Updated from an Where did you install <details><summary>Signing \[\] </details> <details><summary>List ``` Enabled: - activity: 3.0.0 - admin_audit: 1.20.0 - announcementcenter: 7.1.0 - app_api: 4.0.5 - apporder: 0.15.0 - bruteforcesettings: 3.0.0 - cloud_federation_api: 1.13.0 - comments: 1.20.1 - contactsinteraction: 1.11.0 - dashboard: 7.10.0 - dav: 1.31.1 - federatedfilesharing: 1.20.0 - files: 2.2.0 - files_accesscontrol: 1.20.1 - files_automatedtagging: 1.20.0 - files_downloadlimit: 3.0.0 - files_pdfviewer: 3.0.0 - files_reminders: 1.3.0 - files_retention: 1.19.0 - files_sharing: 1.22.0 - files_trashbin: 1.20.1 - files_versions: 1.23.0 - geoblocker: 0.5.15 - group_default_quota: 0.1.10 - groupfolders: 18.0.9 - groupquota: 0.2.1 - impersonate: 1.17.1 - lookup_server_connector: 1.18.0 - mail: 4.1.2 - metadata: 0.21.0 - nextcloud_announcements: 2.0.0 - notifications: 3.0.0 - oauth2: 1.18.1 - password_policy: 2.0.0 - photos: 3.0.2 - privacy: 2.0.0 - provisioning_api: 1.20.0 - quota_warning: 1.20.0 - recommendations: 3.0.0 - related_resources: 1.5.0 - serverinfo: 2.0.0 - settings: 1.13.0 - sharebymail: 1.20.0 - side_menu: 4.0.1 - support: 2.0.0 - survey_client: 2.0.0 - systemtags: 1.20.0 - text: 4.1.0 - theming: 2.5.0 - theming_customcss: 1.18.0 - twofactor_backupcodes: 1.19.0 - updatenotification: 1.20.0 - user_ldap: 1.21.0 - user_retention: 1.14.0 - viewer: 3.0.0 - webhook_listeners: 1.1.0-dev - workflow_script: 1.15.0 - workflowengine: 2.12.0 Disabled: - circles: 24.0.0 - encryption - federation: 1.14.0 - files_antivirus: 5.6.1 - files_external - files_rightclick: 1.6.0 - firstrunwizard: 2.13.0 - ldap_contacts_backend: 1.10.0 - logreader: 2.13.0 - mail-main - suspicious_login - testapp: 1.0.0 - twofactor_nextcloud_notification - twofactor_totp - user_status: 1.4.0 - weather_status: 1.4.0 - webhookapp: 1.0.0 ``` </details> <details><summa ``` { "instanceid": "passwordsalt": "secret": "***REMOVED "trusted_domains": [ "bulut.yasar.com.tr", "172.17.1.53", "127.0.0.1", "localhost", "yasar.com.tr", "10.65.8.100" ], "datadirectory": "dbtype": "mysql", "version": "30.0.5.1", "overwrite.cli.url": "overwrite.host": "overwrite.protocol": "https", "dbname": "***REMOVED "dbhost": "***REMOVED "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED "dbpassword": "installed": true, "default_phone_region": "TR", "default_language": "tr", "default_locale": "tr_TR", "force_locale": "tr_TR", "force_language": false, "available_languages": [ "tr", "en" ], "maintenance": false, "maintenance_window_start": 1, "updater.release.channel": "memcache.local": "memcache.locking": "filelocking.enabled": "true", "filesystem_check_changes": 1, "redis": { "host": "port": 6379, "timeout": 0 }, "htaccess.RewriteBase": "\/", "ldapProviderFactory": "ldapIgnoreNamingRules": false, "ldapUserCleanupInterval": 51, "remember_login_cookie_lifetime": "session_lifetime": 7200, "session_keepalive": true, "auto_logout": true, "auth.webauthn.enabled": false, "trashbin_retention_obligation": "enable_avatars": false, "enable_previews": true, "profile.enabled": false, "allow_user_to_chang "allow_user_to_chang "theme": "", "lost_password_link": "disabled", "defaultapp": "files", "knowledgebaseenabled": false, "mail_from_address": "mail_smtpmode": "smtp", "mail_sendmailmode": "smtp", "mail_domain": "mail_smtphost": "mail_smtpport": "25", "log_type": "file", "syslog_tag": "Nextcloud", "logfile": "loglevel": 2, "logdateformat": "d.m.Y, H:i:s", "logtimezone": "Europe\/Istanbul", "log.condition": { "apps": [ "admin_audit" ] }, "app_install_overwrite": [ "group_default_quota", "impersonate", "apporder", "webhooks", "adwelcomemail" ], "log_type_audit": "syslog", "syslog_tag_audit": "nextcloud", "logfile_audit": "", "connectivity_check_domains": [ "www.startpage.com", "www.eff.org" ], "activity_webhook": "allow_local_remote_servers": true, "appstoreenabled": true } ``` </details> Cron Configuration: Array ( \[backgroundjobs_mode\] => cron \[lastcron\] => 1738654502 ) External storages: Encryption: no User-backends: * OC\\User\\Database * OCA\\User_LDAP\\User_Proxy Subscription: * No valid subscription key set <details><summary>LDAP ``` +----------------------- | Configuration +----------------------- | hasMemberOfFilterSupport | homeFolderNamingRule | lastJpegPhotoLookup | ldapAdminGroup | ldapAgentName | ldapAgentPassword | ldapAttributeAddress | ldapAttributeAnniversaryDate | | ldapAttributeBiography | ldapAttributeBirthDate | ldapAttributeFediverse | ldapAttributeHeadline | ldapAttributeOrganisation | ldapAttributePhone | ldapAttributeRole | ldapAttributeTwitter | ldapAttributeWebsite | ldapAttributesForGroupSearch | | ldapAttributesForUserSearch | | ldapBackgroundHost | ldapBackgroundPort | ldapBackupHost | ldapBackupPort | ldapBase | ldapBaseGroups | ldapBaseUsers | ldapCacheTTL | ldapConfigurationActive | ldapConnectionTimeout | ldapDefaultPPolicyDN | ldapDynamicGroupMemberURL | ldapEmailAttribute | ldapExperiencedAdmin | ldapExpertUUIDGroupAttr | ldapExpertUUIDUserAttr | ldapExpertUsernameAttr | ldapExtStorageHomeAttribute | | ldapGidNumber | ldapGroupDisplayName | ldapGroupFilter | ldapGroupFilterGroups | ldapGroupFilterMode | ldapGroupFilterObjectclass | | ldapGroupMemberAssocAttr | ldapHost | ldapIgnoreNamingRules | ldapLoginFilter | ldapLoginFilterAttributes | ldapLoginFilterEmail | ldapLoginFilterMode | ldapLoginFilterUsername | ldapMatchingRuleInChainState | ldapNestedGroups | ldapOverrideMainServer | ldapPagingSize | ldapPort | ldapQuotaAttribute | ldapQuotaDefault | ldapTLS | ldapUserAvatarRule | ldapUserDisplayName | ldapUserDisplayName2 | ldapUserFilter | ldapUserFilterGroups | ldapUserFilterMode | ldapUserFilterObjectclass | ldapUuidGroupAttribute | ldapUuidUserAttribute | markRemnantsAsDisabled | turnOffCertCheck | turnOnPasswordChange | useMemberOfToDetectMembership | 1 +----------------------- +----------------------- | Configuration +----------------------- | hasMemberOfFilterSupport | homeFolderNamingRule | lastJpegPhotoLookup | ldapAdminGroup | ldapAgentName | ldapAgentPassword | ldapAttributeAddress | ldapAttributeAnniversaryDate | | ldapAttributeBiography | ldapAttributeBirthDate | ldapAttributeFediverse | ldapAttributeHeadline | ldapAttributeOrganisation | ldapAttributePhone | ldapAttributeRole | ldapAttributeTwitter | ldapAttributeWebsite | ldapAttributesForGroupSearch | | ldapAttributesForUserSearch | | ldapBackgroundHost | ldapBackgroundPort | ldapBackupHost | ldapBackupPort | ldapBase | ldapBaseGroups | ldapBaseUsers | ldapCacheTTL | ldapConfigurationActive | ldapConnectionTimeout | ldapDefaultPPolicyDN | ldapDynamicGroupMemberURL | ldapEmailAttribute | ldapExperiencedAdmin | ldapExpertUUIDGroupAttr | ldapExpertUUIDUserAttr | ldapExpertUsernameAttr | ldapExtStorageHomeAttribute | | ldapGidNumber | ldapGroupDisplayName | ldapGroupFilter | ldapGroupFilterGroups | ldapGroupFilterMode | ldapGroupFilterObjectclass | | ldapGroupMemberAssocAttr | ldapHost | ldapIgnoreNamingRules | ldapLoginFilter | ldapLoginFilterAttributes | ldapLoginFilterEmail | ldapLoginFilterMode | ldapLoginFilterUsername | ldapMatchingRuleInChainState | ldapNestedGroups | ldapOverrideMainServer | ldapPagingSize | ldapPort | ldapQuotaAttribute | ldapQuotaDefault | ldapTLS | ldapUserAvatarRule | ldapUserDisplayName | ldapUserDisplayName2 | ldapUserFilter | ldapUserFilterGroups | ldapUserFilterMode | ldapUserFilterObjectclass | ldapUuidGroupAttribute | ldapUuidUserAttribute | markRemnantsAsDisabled | turnOffCertCheck | turnOnPasswordChange | useMemberOfToDetectMembership | 1 +----------------------- ``` </details> Browser: Mozilla/5.0 </details> I use syslog anf 👍 [reaction](https://blog.github.com/201…6-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are affected by the same issue. comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue. receive notifications on status change and new comments. mail before 24 hr. No log Linux 5.15.0-131-generic #141-Ubuntu SMP Fri Jan 10 21:18:28 UTC 2025 x86_64 (Ubuntu) (fpm-fcgi) Core, date, libxml, openssl, pcre, zlib, filter, hash, json, Reflection, SPL, session, standard, sodium, cgi-fcgi, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, imap, intl, ldap, exif, msgpack, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, memcached, Zend OPcache older Nextcloud/ownCloud or fresh install: Nextcloud from: unknown status</summary> of activated apps</summary> ry>Configuration (config/config.php)</summary> "***REMOVED SENSITIVE VALUE***", "***REMOVED SENSITIVE VALUE***", SENSITIVE VALUE***", "***REMOVED SENSITIVE VALUE***", "https:\/\/bulut.yasar.com.tr", "bulut.yasar.com.tr", SENSITIVE VALUE***", SENSITIVE VALUE***", SENSITIVE VALUE***", "***REMOVED SENSITIVE VALUE***", "stable", "\\OC\\Memcache\\Redis", "\\OC\\Memcache\\Redis", "***REMOVED SENSITIVE VALUE***", "OCA\\User_LDAP\\LDAPProviderFactory", 86400, "auto,7", e_display_name": false, e_mail_address": false, "***REMOVED SENSITIVE VALUE***", "***REMOVED SENSITIVE VALUE***", "***REMOVED SENSITIVE VALUE***", "\/var\/log\/nextcloud.log", "https:\/\/bulut.yasar.com.tr\/nextcloud-webhook.php", files_external is disabled configuration</summary> --------+---------------------------------------------------------------------------+ | s01 | --------+---------------------------------------------------------------------------+ | 1 | | attr:sAMAccountName | | 0 | | | | CN=Otp Check,CN=users,DC=yasar,DC=grp | | *** | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 10.40.1.243 | | 389 | | DC=yasar,DC=grp | | DC=yasar,DC=grp | | DC=yasar,DC=grp | | 600 | | 1 | | 15 | | | | | | mail | | 0 | | | | | | | | | gidNumber | | displayname | | objectClass=posixGroup | | | | 1 | | | member | | 10.40.1.242 | | | | (&(samaccountname=%uid)(memberof=cn=bulutusers,cn=users,dc=yasar,dc=grp)) | | | | 1 | | 1 | | 1 | | unknown | | 0 | | | | 500 | | 3268 | | | | | | | | default | | displayname | | | | memberof=cn=bulutusers,cn=users,dc=yasar,dc=grp | | BulutUsers | | 1 | | person | | auto | | auto | | 0 | | 0 | | 0 | | --------+---------------------------------------------------------------------------+ --------+---------------------------------------------------------------------------+ | s03 | --------+---------------------------------------------------------------------------+ | 0 | | | | 0 | | | | CN=Otp Check,CN=users,DC=yasar,DC=grp | | *** | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3268 | | DC=yasar,DC=grp | | DC=yasar,DC=grp | | DC=yasar,DC=grp | | 600 | | 1 | | 15 | | | | | | mail | | 0 | | | | | | | | | gidNumber | | cn | | objectClass=posixGroup | | | | 0 | | | | | 10.96.1.242 | | | | (&(samaccountname=%uid)(memberof=cn=bulutusers,cn=users,dc=yasar,dc=grp)) | | | | 0 | | 0 | | 1 | | unknown | | 0 | | | | 500 | | 3268 | | | | | | 0 | | default | | displayname | | | | memberof=cn=bulutusers,cn=users,dc=yasar,dc=grp | | | | 0 | | | | auto | | auto | | 0 | | 0 | | 0 | | --------+---------------------------------------------------------------------------+ (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36 when I search log files there is no "files_retention" log . So I cannot be sure file is deleted. Additionally Before 24 hr, app sends ans e-mail to user for information. Altough SMTP works on server (welcome mail and test mail work) no log about mail also.

Sabo · July 21, 2025, 8:46am

it seems like it worked after a few days.

this is not optimal as when i say delete after two days it should delete after two days and not four.

however for my usecase here this is fine as the one or the other backup that sticks around is not that bad