WEBM/JPG/MP4 in Apps section not loading

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

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Or for longer, use three backticks above and below the code snippet:

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 29.0.5): 30.0.1
Operating system and version (eg, Ubuntu 24.04): 24.04.1
Apache or nginx version (eg, Apache 2.4.25): 2.4.58
PHP version (eg, 8.3): 8.3

The issue you are facing:
The Intro Video and Pictures on the Apps section are not loading and are generating Log Errors. If i download the files locally with wget on the Nextcloud server it works.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Set up Nextcloud with NPM proxy
  2. Go to Apps section

local Apache conf:

<VirtualHost *:443>
  Protocols h2 http/1.1
  SSLEngine on
  SSLCertificateFile      /etc/ssl/certs/ssl-cert-snakeoil.pem
  SSLCertificateKeyFile   /etc/ssl/private/ssl-cert-snakeoil.key
  DocumentRoot /var/www/nextcloud/
  ServerName XXX
  ServerAlias XXX

  <Directory /var/www/nextcloud/>
    Require all granted
    AllowOverride All
    Options FollowSymLinks MultiViews

    <IfModule mod_headers.c>
      Header always set Strict-Transport-Security "max-age=15552000; includeSubDomains; preload"
    </IfModule>
    <IfModule mod_dav.c>
      Dav off
    </IfModule>
  </Directory>
</VirtualHost>
<VirtualHost *:80>
   ServerName XXX
   ServerAlias XXX
   Redirect permanent / https://xxx/
</VirtualHost>

NPM configuration:

location = /.well-known/carddav {
    return 301 $scheme://$host:$server_port/remote.php/dav;
}
location = /.well-known/caldav {
    return 301 $scheme://$host:$server_port/remote.php/dav;
}
client_max_body_size 100G;
fastcgi_read_timeout 3000;

Pictures:

picture
picture1047×744 36.2 KB

The output of your Nextcloud log in Admin > Logging:

Error	index	
NotFoundException
Exception thrown: OCP\Files\NotFoundException
Exception thrown: OCP\Files\NotFoundException

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'XXX',
  'passwordsalt' => 'XXX',
  'secret' => 'XXX',
  'trusted_domains' =>
  array (
    0 => 'XXX',
    1 => 'XXX',
  ),
  'datadirectory' => '/data',
  'dbtype' => 'mysql',
  'version' => '30.0.1.2',
  'overwrite.cli.url' => 'XXX',
  'dbname' => 'XXX',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'XXX',
  'dbpassword' => 'XXX',
  'installed' => true,
  'maintenance_window_start' => 1,
  'maintenance' => false,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' =>
  array (
    'host' => 'localhost',
    'port' => 6379,
  ),
  'default_phone_region' => 'XXX',
  'default_timezone' => 'XXX',
  'enabledPreviewProviders' =>
  array (
    0 => 'OC\\Preview\\PNG',
    1 => 'OC\\Preview\\JPEG',
    2 => 'OC\\Preview\\GIF',
    3 => 'OC\\Preview\\HEIC',
    4 => 'OC\\Preview\\BMP',
    5 => 'OC\\Preview\\XBitmap',
    6 => 'OC\\Preview\\MP3',
    7 => 'OC\\Preview\\TXT',
    8 => 'OC\\Preview\\MarkDown',
    9 => 'OC\\Preview\\OpenDocument',
    10 => 'OC\\Preview\\Krita',
    11 => 'OC\\Preview\\SVG',
    12 => 'OC\\Preview\\PDF',
    13 => 'OC\\Preview\\Image',
    14 => 'OC\\Preview\\TIFF',
    15 => 'OC\\Preview\\Movie',
    16 => 'OC\\Preview\\MKV',
    17 => 'OC\\Preview\\AVI',
  ),
  'mail_from_address' => 'XXX',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'gmail.com',
  'mail_smtphost' => 'XXX.gmail.com',
  'mail_smtpport' => 'XXX',
  'mail_smtpauth' => 1,
  'mail_smtpname' => 'XXX@gmail.com',
  'mail_smtppassword' => 'XXX',
  'mail_smtpauthtype' => 'LOGIN',
  'memories.db.triggers.fcu' => true,
  'memories.exiftool' => '/var/www/nextcloud/apps/memories/bin-ext/exiftool-amd64-glibc',
  'memories.vod.path' => '/var/www/nextcloud/apps/memories/bin-ext/go-vod-amd64',
  'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
  'memories.vod.ffprobe' => '/usr/bin/ffprobe',
  'memories.vod.disable' => false,
  'memories.gis_type' => 1,
  'forbidden_filename_basenames' =>
  array (
    0 => 'con',
    1 => 'prn',
    2 => 'aux',
    3 => 'nul',
    4 => 'com0',
    5 => 'com1',
    6 => 'com2',
    7 => 'com3',
    8 => 'com4',
    9 => 'com5',
    10 => 'com6',
    11 => 'com7',
    12 => 'com8',
    13 => 'com9',
    14 => 'com¹',
    15 => 'com²',
    16 => 'com³',
    17 => 'lpt0',
    18 => 'lpt1',
    19 => 'lpt2',
    20 => 'lpt3',
    21 => 'lpt4',
    22 => 'lpt5',
    23 => 'lpt6',
    24 => 'lpt7',
    25 => 'lpt8',
    26 => 'lpt9',
    27 => 'lpt¹',
    28 => 'lpt²',
    29 => 'lpt³',
  ),
  'forbidden_filename_characters' =>
  array (
    0 => '<',
    1 => '>',
    2 => ':',
    3 => '"',
    4 => '|',
    5 => '?',
    6 => '*',
    7 => '\\',
    8 => '/',
  ),
  'forbidden_filename_extensions' =>
  array (
    0 => ' ',
    1 => '.',
    2 => '.filepart',
    3 => '.part',
  ),
  'loglevel' => 2,
  'allow_local_remote_servers' => true,
  'app_install_overwrite' =>
  array (
    0 => 'forms',
    1 => 'facerecognition',
    2 => 'carnet',
    4 => 'camerarawpreviews',
  ),
  'has_rebuilt_cache' => true,
  'theme' => '',
);

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

{"reqId":"niUiCmH8c9hsqVZhA9x5","level":3,"time":"2024-10-20T13:58:50+00:00","remoteAddr":"10.1.0.22","user":"admin","app":"index","method":"GET","url":"/index.php/settings/api/apps/media?fileName=https%3A%2F%2Fnextcloud.com%2Fc%2Fuploads%2F2024%2F09%2FNextcloud-Hub-9-1024x576.jpg","message":"Exception thrown: OCP\\Files\\NotFoundException","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36","version":"30.0.1.2","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/Node/Folder.php","line":81,"function":"getFileInfo","class":"OC\\Files\\Node\\Node","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFolder.php","line":33,"function":"getDirectoryListing","class":"OC\\Files\\Node\\Folder","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/AppSettingsController.php","line":139,"function":"getDirectoryListing","class":"OC\\Files\\SimpleFS\\SimpleFolder","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"getAppDiscoverMedia","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1001,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/Files/Node/Node.php","Line":90,"message":"","exception":{},"CustomMessage":"Exception thrown: OCP\\Files\\NotFoundException"}}
{"reqId":"gbfkUMQsi0QZZJpgNQbj","level":3,"time":"2024-10-20T13:58:50+00:00","remoteAddr":"10.1.0.22","user":"admin","app":"index","method":"GET","url":"/index.php/settings/api/apps/media?fileName=https%3A%2F%2Fgithub.com%2Fnextcloud%2Ffirstrunwizard%2Fraw%2Fmaster%2Fimg%2FNextcloud.webm","message":"Exception thrown: OCP\\Files\\NotFoundException","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36","version":"30.0.1.2","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/Node/Folder.php","line":81,"function":"getFileInfo","class":"OC\\Files\\Node\\Node","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFolder.php","line":33,"function":"getDirectoryListing","class":"OC\\Files\\Node\\Folder","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/AppSettingsController.php","line":139,"function":"getDirectoryListing","class":"OC\\Files\\SimpleFS\\SimpleFolder","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"getAppDiscoverMedia","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1001,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/Files/Node/Node.php","Line":90,"message":"","exception":{},"CustomMessage":"Exception thrown: OCP\\Files\\NotFoundException"}}
{"reqId":"KmFgC886KAIJoc4onErJ","level":3,"time":"2024-10-20T13:58:50+00:00","remoteAddr":"10.1.0.22","user":"admin","app":"index","method":"GET","url":"/index.php/settings/api/apps/media?fileName=https%3A%2F%2Fgithub.com%2Fnextcloud%2Ffirstrunwizard%2Fraw%2Fmaster%2Fimg%2FNextcloud.mp4","message":"Exception thrown: OCP\\Files\\NotFoundException","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36","version":"30.0.1.2","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/Node/Folder.php","line":81,"function":"getFileInfo","class":"OC\\Files\\Node\\Node","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFolder.php","line":33,"function":"getDirectoryListing","class":"OC\\Files\\Node\\Folder","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/AppSettingsController.php","line":139,"function":"getDirectoryListing","class":"OC\\Files\\SimpleFS\\SimpleFolder","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"getAppDiscoverMedia","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1001,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/Files/Node/Node.php","Line":90,"message":"","exception":{},"CustomMessage":"Exception thrown: OCP\\Files\\NotFoundException"}}
1 Like
2

Try disabling the maps app which you appear to have force enabled so it is bypassing compatibility checks. It’s not yet released for v30.

1 Like
4

Thank you for your help. I deactivated and deleted the App but sadly that was not the problem. I updated the logs with the new output after deleting maps.

5

this problem is always for de reverse proxy,

To verify that, you could enter administrative settings → general

and check if have probems like not load js, maps, etc.

share it to help you.

6

I have a similar issue, and it seems to not be a problem with the reverse proxy, but an issue with the appstore itself. The error happens in the function getAppDiscoverMedia, more precisely in the line:
$allFiles = $folder->getDirectoryListing();.
It’s weird because not only does the directory (which is supposed to be a cache directory) exist, if it doesn’t exist it is created a few lines earlier. Can somebody else confirm they have the same issue on the newest version of nextcloud? I don’t know much PHP, and have no experience with apache configuration, so I don’t rule out that this is some sort of permission issue on my side, but if it’s really a bug I’ll report it on nextcloud’s github.
I am running nextcloud on an internal network, but don’t have any other issues with downloading external files from nextcloud’s level, such as downloading apps.

@destripador: I personally don’t have any issues in administrative settings, except for the large number of errors in the log. :slight_smile:

1 Like