Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 28.0.5
Operating system and version (eg, Ubuntu 20.04): Ubunt 22.04
The issue you are facing:
Uploading via webdav happens at max 20 kbps while scp or anything else to the nextcloud happens much faster (1Mbps or up), web interface is fast as well.
Uploading a directory with many files is much slower then a single big file
Tested on Linux and Windows clients
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- mount nextcloud over webdav
- copy some data in subdirectories
The output of your Nextcloud log in Admin > Logging:
nothing relevant
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
$CONFIG = array (
'instanceid' => '***',
'passwordsalt' => '***',
'secret' => '***',
'trusted_domains' =>
array (
0 => '***',
1 => '***,
),
'datadirectory' => '/var/lib/nextcloud/data',
'dbtype' => 'pgsql',
'version' => '28.0.3.2',
'overwrite.cli.url' => '***',
'dbname' => '***',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '***',
'dbpassword' => '***',
'installed' => true,
'filelocking.enabled' => 'true',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
'timeout' => 5,
),
'trusted_proxies' =>
array (
0 => '10.0.100.1',
1 => '127.0.0.1',
2 => '::1',
3 => '10.0.100.14',
),
'forwarded_for_headers' =>
array (
0 => 'HTTP_X_FORWARDED_FOR',
),
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_smtpport' => '26',
'mail_from_address' => 'cloud',
'mail_domain' => '***',
'tempdirectory' => '/var/lib/nextcloud/tmp',
'maintenance' => false,
'maintenance_window_start' => 1,
'loglevel' => 0,
'updater.release.channel' => 'stable',
'allow_local_remote_servers' => true,
'mail_smtphost' => '***',
'app_install_overwrite' =>
array (
0 => 'impersonate',
1 => 'mailnotifier',
),
'lost_password_link' => 'disabled',
);
The output of your Apache/nginx/system log in /var/log/____
:
not relevant