I was upgrading from nc27 to nc28, i’m using the web updater and is stuck for more than 30 minutes in step “updating database schema”. I check the updater log and i can’t find problems reported. I dont know what to do, stop the process, wait more time, launch the cli updater… I need a bit of help
Nextcloud version : 27
Operating system and version: Debian 12
Apache or nginx version: Apache2.4
PHP version: 8.2
The issue you are facing:
Is this the first time you’ve seen this error? : Y
Steps to replicate it:
- I only launched the upgrade process from web config page
The output of your Nextcloud log in Admin > Logging:
{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"phonetrack.page.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/home/cloud/public_html/lib/private/Route/Router.php","line":380,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/home/cloud/public_html/lib/private/URLGenerator.php","line":103,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/home/cloud/public_html/lib/private/NavigationManager.php","line":374,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/home/cloud/public_html/lib/private/NavigationManager.php","line":131,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/home/cloud/public_html/apps/theming/lib/ThemingDefaults.php","line":199,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/home/cloud/public_html/lib/private/legacy/OC_Defaults.php","line":271,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/home/cloud/public_html/lib/public/Defaults.php","line":176,"function":"getLongFooter","class":"OC_Defaults","type":"->"},{"file":"/home/cloud/public_html/core/templates/layout.guest.php","line":51,"function":"getLongFooter","class":"OCP\\Defaults","type":"->"},{"file":"/home/cloud/public_html/lib/private/Template/Base.php","line":180,"args":["/home/cloud/public_html/core/templates/layout.guest.php"],"function":"include"},{"file":"/home/cloud/public_html/lib/private/Template/Base.php","line":150,"function":"load","class":"OC\\Template\\Base","type":"->"},{"file":"/home/cloud/public_html/lib/private/legacy/OC_Template.php","line":139,"function":"fetchPage","class":"OC\\Template\\Base","type":"->"},{"file":"/home/cloud/public_html/lib/private/legacy/OC_Template.php","line":170,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/home/cloud/public_html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/home/cloud/public_html/lib/base.php","line":304,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/home/cloud/public_html/lib/base.php","line":1012,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/home/cloud/public_html/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/home/cloud/public_html/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":144,"message":"Unable to generate a URL for the named route \"phonetrack.page.index\" as such route does not exist.","exception":{},"CustomMessage":"Unable to generate a URL for the named route \"phonetrack.page.index\" as such route does not exist."}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
$CONFIG = array (
'instanceid' => '528498ff3bcb4',
'passwordsalt' => '5b9e388a97605f63356602c7b4f333',
'datadirectory' => '/home/cloud/public_html/data',
'appstoreenabled' => true,
'check_for_working_htaccess' => false,
'check_for_working_webdav' => false,
'has_internet_connection' => true,
'updatechecker' => true,
'dbtype' => 'mysql',
'version' => '27.1.11.3',
'dbname' => 'cloud',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'dbuser' => 'cloud',
'dbpassword' => '',
'installed' => true,
'loglevel' => 0,
'theme' => '',
'maintenance' => true,
'trusted_domains' =>
array (
0 => 'cloud.com',
),
'secret' => '07c4fe930',
'share_folder' => '/Shared',
'trashbin_retention_obligation' => '8, 10',
'mail_from_address' => 'cloud',
'mail_smtpmode' => 'smtp',
'mail_domain' => 'i.com',
'overwrite.cli.url' => 'http://cloud..com',
'mail_smtpsecure' => 'tls',
'mail_smtpauthtype' => 'PLAIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'i.com',
'mail_smtpport' => '587',
'mail_smtpname' => 'cloud@i.com',
'mail_smtppassword' => '',
'updater.release.channel' => 'stable',
'mail_sendmailmode' => 'smtp',
'updater.secret' => '',
'mysql.utf8mb4' => true,
);
Updater log:
==> data/updater.log <==
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] request to updater
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] currentStep()
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] Step 11 is in state "end".
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] POST request for step "12"
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] startStep("12")
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] finalize()
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] storage location: /home/cloud/public_html/data/updater-528498ff3bcb4/downloads/nextcloud/
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] call opcache_reset()
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] end of finalize()
2024-09-24T09:04:10+0000 lyeb8LVxE7 [info] endStep("12")