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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.8
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04 LTS
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.58
- Reverse proxy and version _(e.g. nginx 1.27.2)
none
- PHP version (e.g, 8.3):
PHP 8.3
- Is this the first time you’ve seen this error? (Yes / No):
no. See below.
- When did this problem seem to first start?
after updating to NC 31.0.6
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
bare metal
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Since I used the web-UI update from 31.0.5 → 31.0.6, my update option is missing from the UI. See screenshot.
Steps to replicate it (hint: details matter!):
- nor sure. I did a switch from Owncloud->Nextcloud long ago, and updates/upgrades since NC 27.x or 28.x up to 31.0.5 without problem. After hitting 31.0.6 the update option is simply gone. Happened on two servers. (A third server was upgraded from 30.0.x directly to 31.0.7. Here the UI option is still there!)
- I can however upgrade via command line using
sudo -E -u www-data php /var/www/html/owncloud/updater/updater.phar
Thus I updated from 31.0.6->31.0.7 and from 31.0.7->31.0.8 without problems on both faulty servers. I had hopes the updates would mitigate the issue, but the missing info persists.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
No specific log entries are created.
Web Browser
not browser-related. tested in various browsers with same results.
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
access.log does not contain anything out of the ordinary when I hit the “administration settings” → “overview” page
131.130.59.17 - - [19/Aug/2025:07:02:59 +0000] "PROPFIND /owncloud/remote.php/webdav HTTP/1.1" 401 1674 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:00 +0000] "GET /owncloud//owncloud_data/.ncdata HTTP/1.1" 404 7022 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:00 +0000] "GET /owncloud//owncloud_data/.ncdata HTTP/1.1" 404 7020 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "HEAD /owncloud/apps/settings/js/map-test.js.map HTTP/1.1" 200 549 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "HEAD /owncloud/apps/settings/js/esm-test.mjs HTTP/1.1" 200 582 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "HEAD /owncloud/ocm-provider/ HTTP/1.1" 200 1501 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "HEAD /owncloud/ocs-provider/ HTTP/1.1" 200 1384 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "GET /owncloud/index.php/heartbeat HTTP/1.1" 200 1409 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "GET /.well-known/webfinger HTTP/1.1" 301 590 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "GET /owncloud/index.php/.well-known/webfinger HTTP/1.1" 404 1532 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "GET /.well-known/nodeinfo HTTP/1.1" 301 588 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "GET /owncloud/index.php/.well-known/nodeinfo HTTP/1.1" 404 1527 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "PROPFIND /.well-known/caldav HTTP/1.1" 301 556 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "GET /owncloud/remote.php/dav HTTP/1.1" 401 1842 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "PROPFIND /.well-known/carddav HTTP/1.1" 301 556 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "GET /owncloud/remote.php/dav HTTP/1.1" 401 1852 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "HEAD /owncloud/apps/theming/fonts/OpenDyslexic-Regular.otf HTTP/1.1" 200 525 "-" "Nextcloud Server Crawler"
131.130.59.17 - - [19/Aug/2025:07:03:01 +0000] "HEAD /owncloud/core/fonts/NotoSans-Regular-latin.woff2 HTTP/1.1" 200 527 "-" "Nextcloud Server Crawler"
::1 - - [19/Aug/2025:07:03:07 +0000] "OPTIONS * HTTP/1.0" 200 126 "-" "Apache/2.4.58 (Ubuntu) OpenSSL/3.0.13 (internal dummy connection)"
Configuration
compared config.php from my broken and working NC systems. No differences there, except db-credentials and URL.
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"updatechecker": false,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"131.130.59.17",
"md-server.anthro.univie.ac.at"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "http:\/\/131.130.59.17\/owncloud",
"dbtype": "mysql",
"version": "31.0.8.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
},
"appstoreenabled": true,
"apps_paths": [
{
"path": "\/var\/www\/owncloud\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/owncloud\/apps-external",
"url": "\/apps-external",
"writable": true
}
],
"installed": true,
"theme": "",
"loglevel": 2,
"allow_user_to_change_mail_address": "",
"encryption.legacy_format_support": false,
"encryption.key_storage_migrated": false,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"app_install_overwrite": [
"files_texteditor"
],
"maintenance_window_start": 1,
"maintenance": false
}
}
Apps
Same here: broken and working systems have roughly the same apps. The working system has even more apps installed…
I am pretty sure there is already a solution for this, but I simply can’t find it. Any help appreciated!