Nextcloud version: Nextcloud 11.0.4 (stable)
Operating system and version : Linux sgp10.siteground.asia 3.12.18-clouder0
Apache or nginx version (eg, Apache 2.4.25):
PHP version : PHP 7.1.8
Desktop App: Version 2.2.4 (build 1)
The issue you are facing:
Files and Folders Showing on Web Interface
Files and Folders Showing on Desktop App
Files and Folders not in the server directory
cPanel showing Disk Space Usage is full
Local Folder on 3 Devices shows 3.8 GB of storage used
cPanel Disk Space Usage shows 7.8 GB of storage used
When files and folders are selected for deletion errors such as that outlined below occur
Is this the first time you’ve seen this error?:
Yes
Can you reliably replicate it? (If so, please outline steps):
0KB Folder “Executive” shows in web Interface - select and delete then receive Error deleting file “Executive”.
Folder “Executive” does not appear on any of the desktop or mobile devices
Desktop App shows the following errors for files that are not on the server.
14/8/17 9:31:01 AM, Food Trust/FT Proposal.pages, Nextcloud,Error transferring https://domain.com.au/nextcloud/remote.php/dav/files/yerg55/Food Trust/FT Proposal.pages - server replied: Locked
_ 14/8/17 9:31:00 AM, Responsive Single.zip, Nextcloud,Error transferring https://domain.com.au/nextcloud/remote.php/dav/files/yerg55/Responsive Single.zip - server replied: Locked_
The output of your Nextcloud log in Admin > Logging:
The file that is locked does not exist on the server!
Level App Message Time
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked 6 minutes ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked 8 minutes ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked 21 minutes ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked 22 minutes ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked 22 minutes ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked 22 minutes ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked 39 minutes ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked an hour ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked an hour ago
Fatal webdav OCA\DAV\Connector\Sabre\Exception\FileLocked: HTTP/1.1 423 “Food Trust/FT Proposal.pages” is locked an hour ago
Info updater \OC\Updater::resetLogLevel: Reset log level to Warning(2) an hour ago
Info updater \OC\Updater::maintenanceDisabled: Turned off maintenance mode an hour ago
Info updater \OC\Updater::updateEnd: Update successful an hour ago
Info updater \OC\Updater::finishedCheckCodeIntegrity: Finished code integrity check an hour ago
Info updater \OC\Updater::startCheckCodeIntegrity: Starting code integrity check… an hour ago
Info updater \OC\Repair::info: Repair info: No mounts updated an hour ago
Info updater \OC\Repair::step: Repair step: Fix potential broken mount points an hour ago
Info updater \OC\Repair::step: Repair step: Add preview cleanup background jobs an hour ago
Info updater \OC\Repair::info: Repair info: Repair step already executed an hour ago
Info updater \OC\Repair::step: Repair step: Add move avatar background job an hour ago
Info updater \OC\Repair::info: Repair info: .step file moved to .step-previous-update an hour ago
Info updater \OC\Repair::info: Repair info: .step-previous-update removed an hour ago
Info updater \OC\Repair::info: Repair info: .step file exists an hour ago
Info updater \OC\Repair::step: Repair step: Move .step file of updater to backup location an hour ago
Info updater \OC\Repair::step: Repair step: Repair unmerged shares an hour ago
Info updater \OC\Repair::step: Repair step: Remove shares of a users root folder an hour ago
Info updater \OC\Repair::finishProgress an hour ago
Info updater \OC\Repair::advance: (1) an hour ago
Info updater \OC\Repair::startProgress: Starting … Fix permissions so avatars can be stored again (2) an hour ago
Info updater \OC\Repair::step: Repair step: Fix permissions so avatars can be stored again an hour ago
Info updater \OC\Repair::finishProgress an hour ago
Info updater \OC\Repair::advance: (1) an hour ago
Info updater \OC\Repair::advance: (1) an hour ago
Info updater \OC\Repair::advance: (1) an hour ago
Info updater \OC\Repair::advance: (1) an hour ago
Info updater \OC\Repair::startProgress: Starting … Remove old (< 9.0) calendar/contact shares (4) an hour ago
Info updater \OC\Repair::step: Repair step: Remove old (< 9.0) calendar/contact shares an hour ago
Info updater \OC\Repair::step: Repair step: Remove old share propagation app entries an hour ago
Info updater \OC\Repair::step: Repair step: Repair invalid shares an hour ago
Info updater \OC\Repair::step: Repair step: Repair outdated OCS IDs an hour ago
Info updater \OC\Repair::info: Repair info: Removed 0 unneeded “{DAV:}getetag” entries from properties table. an hour ago
Info updater \OC\Repair::step: Repair step: Remove getetag entries in properties table an hour ago
Info updater \OC\Repair::step: Repair step: Drop old background jobs an hour ago
Info updater \OC\Repair::finishProgress an hour ago
Info updater \OC\Repair::advance: Drop old database table: gallery_photos (1) an hour ago
Info updater \OC\Repair::advance: Drop old database table: gallery_albums (1) an hour ago
Info updater \OC\Repair::advance: Drop old database table: contacts_cards_properties (1) an hour ago
Info updater \OC\Repair::advance: Drop old database table: contacts_cards (1) an hour ago
Info updater \OC\Repair::advance: Drop old database table: contacts_addressbooks (1) an hour ago
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):