Support intro
Sorry to hear you’re facing problems. 
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If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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- Official documentation (searchable and regularly updated)
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(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.6.1
- Operating system and version (e.g., Ubuntu 24.04):
- Debian GNU/Linux 12 (bookworm)
- Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.62 (Debian)
- PHP version (e.g, 8.3):
- PHP 8.2.29
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
A few weeks ago, since then maybe five times on two different phones
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Bare Metal/Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Hi everyone, we occasionally (rarely, but every now and then) run into a problem where voice messages aren’t being sent in Talk. The loading circle keeps spinning, but the message never gets sent. The file also isn’t in the Talk folder in Nextcloud.
Log entries
Nextcloud
Expected filesize of 1301790 bytes but read (from Nextcloud client) and wrote (to Nextcloud storage) 262144 bytes. Could either be a network problem on the sending side or a problem writing to the storage on the server side.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "martinfre.ddns.net", "localhost" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "32.0.6.1", "overwrite.cli.url": "https:\/\/martinfre.ddns.net\/nextcloud", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "twofactor_enforced": "true", "twofactor_enforced_groups": [], "twofactor_enforced_excluded_groups": [], "maintenance": false, "app_install_overwrite": [ "documentserver_community", "circlesdb" ], "loglevel": 0, "maintenance_window_start": "02:00", "mail_smtpmode": "smtp", "mail_sendmailmode": "smtp", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "587", "mail_smtpauth": 1, "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "default_phone_region": "DE", "memcache.local": "\\OC\\Memcache\\APCu", "trashbin_retention_obligation": "30, 30", "upload_max_filesize": "1024M", "post_max_size": "1024M", "upload_tmp_dir": "\/mnt\/Nextcloud\/temp", "curl_timeout": 60, "theme": "", "htaccess.RewriteBase": "\/nextcloud" }}
Apps
The output of occ app:list (if possible).
Enabled:
-
activity: 5.0.0
-
app_api: 32.0.0
-
bookmarks: 16.1.3
-
bruteforcesettings: 5.0.0
-
calendar: 6.2.1
-
circles: 32.0.0
-
cloud_federation_api: 1.16.0
-
contacts: 8.3.5
-
cookbook: 0.11.6
-
dav: 1.34.2
-
deck: 1.16.3
-
documentserver_community: 0.2.1
-
drawio: 4.1.4
-
federatedfilesharing: 1.22.0
-
files: 2.4.0
-
files_downloadlimit: 5.0.0-dev.0
-
files_external: 1.24.1
-
files_fulltextsearch_tesseract: 32.0.0
-
files_pdfviewer: 5.0.0
-
files_sharing: 1.24.1
-
files_trashbin: 1.22.0
-
files_versions: 1.25.0
-
firstrunwizard: 5.0.0
-
logreader: 5.0.0
-
lookup_server_connector: 1.20.0
-
mail: 5.7.2
-
news: 28.0.1
-
nextcloud_announcements: 4.0.0
-
notes: 4.13.0
-
notifications: 5.0.0
-
oauth2: 1.20.0
-
password_policy: 4.0.0
-
passwords: 2026.2.10
-
phonetrack: 1.0.1
-
privacy: 4.0.0
-
profile: 1.1.0
-
provisioning_api: 1.22.0
-
recommendations: 5.0.0
-
related_resources: 3.0.0
-
richdocuments: 9.0.3
-
richdocumentscode_arm64: 25.4.902
-
serverinfo: 4.0.0
-
settings: 1.15.1
-
sharebymail: 1.22.0
-
spreed: 22.0.9
-
support: 4.0.0
-
tasks: 0.17.1
-
text: 6.0.1
-
theming: 2.7.0
-
twofactor_backupcodes: 1.21.0
-
twofactor_totp: 14.0.0
-
updatenotification: 1.22.0
-
viewer: 5.0.0
-
webhook_listeners: 1.3.0
-
workflow_ocr: 1.32.1
-
workflowengine: 2.14.0
Disabled:
-
admin_audit: 1.22.0
-
audioplayer: 3.7.0 (installed 3.7.0)
-
circlesdb: 1.8.2 (installed 1.8.2)
-
collectives: 4.0.0 (installed 4.0.0)
-
comments: 1.22.0 (installed 1.19.0)
-
contactsinteraction: 1.13.1 (installed 1.10.0)
-
dashboard: 7.12.0 (installed 7.9.0)
-
encryption: 2.20.0
-
federation: 1.22.0 (installed 1.19.0)
-
files_reminders: 1.5.0 (installed 1.2.0)
-
photos: 5.0.0 (installed 2.5.0)
-
survey_client: 4.0.0 (installed 1.17.0)
-
suspicious_login: 10.0.0
-
systemtags: 1.22.0 (installed 1.19.0)
-
twofactor_nextcloud_notification: 6.0.0
-
user_ldap: 1.23.0
-
user_status: 1.12.0 (installed 1.9.0)
-
weather_status: 1.12.0 (installed 1.9.0)
Thanks and best regards
Martin