Support intro
Sorry to hear you’re facing problems 
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example
Or for longer, use three backticks above and below the code snippet:
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 24.0.5
Operating system and version (eg, Ubuntu 20.04): Docker on Ubuntu 21.04
Apache or nginx version (eg, Apache 2.4.25): nginx:alpine
PHP version (eg, 7.4): nextcloud:fpm-alpine
The issue you are facing:
Nextcloud UI is extremely slow (takes almost 10 seconds to fully load a new screen, e.g. just navigating from one settings page to another). I have just created a new install so this is on a clean setup. I have other Docker services running on the server where I do not experience a slow UI. The server is very powerful compared to what is running on it so HW resources should not be an issue.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
Run this docker-compose:
cloud-application:
image: nextcloud:fpm-alpine
hostname: nextcloud
container_name: cloud-application
security_opt:
- no-new-privileges:true
secrets:
- source: app_default_password
- source: smtp_password
depends_on:
- cloud-database
- cloud-cache
networks:
cloud-net:
ipv4_address: ${IP_CLOUD_BASE}.${ID_CLOUD_APPLICATION}
volumes:
- type: bind
source: ${DIR_DOCKER}/shared
target: /shared
- type: bind
source: ${DIR_DOCKER}/nextcloud/config
target: /var/www/html/config
- type: bind
source: ${DIR_DOCKER}/nextcloud
target: /var/www/html
- type: bind
source: ${DIR_APP_DATA}/nextcloud/apps
target: /var/www/html/custom_apps
- type: bind
source: ${DIR_APP_DATA}/nextcloud/themes
target: /var/www/html/themes
- type: bind
source: ${DIR_FILES}
target: /var/www/html/data
environment:
- NEXTCLOUD_ADMIN_USER=${USER_DEFAULT}
- NEXTCLOUD_ADMIN_PASSWORD_FILE=/run/secrets/app_default_password
- NEXTCLOUD_TRUSTED_DOMAINS=cloud.${DOMAIN_LOCAL} cloud.${DOMAIN_EXTERNAL}
- TRUSTED_PROXIES=${IP_REVERSE_PROXY}
- MYSQL_HOST=cloud-database
- MYSQL_DATABASE=nextcloud
- MYSQL_USER=${USER_DEFAULT}
- MYSQL_PASSWORD_FILE=/run/secrets/app_default_password
- REDIS_HOST=cloud-cache
- REDIS_HOST_PASSWORD=${REDIS_PASSWORD}
- SMTP_HOST=${SMTP_HOST}
- SMTP_SECURE=${SMTP_SECURE}
- SMTP_PORT=${SMTP_PORT}
- SMTP_AUTHTYPE=${SMTP_AUTHTYPE}
- SMTP_NAME=${MAIL_DEFAULT}
- SMTP_PASSWORD_FILE=/run/secrets/smtp_password
- MAIL_FROM_ADDRESS=${MAIL_DEFAULT}
- MAIL_DOMAIN=${SMTP_DOMAIN}
restart: unless-stopped
cloud-database:
image: mariadb:10.5
hostname: mariadb
container_name: cloud-database
security_opt:
- no-new-privileges:true
secrets:
- source: mysql_root_password
- source: app_default_password
command: --transaction-isolation=READ-COMMITTED --binlog-format=ROW
networks:
cloud-net:
ipv4_address: ${IP_CLOUD_BASE}.${ID_CLOUD_DATABASE}
volumes:
- type: bind
source: ${DIR_DOCKER}/shared
target: /shared
- type: bind
source: ${DIR_DOCKER}/mariadb/config/conf.d
target: /etc/mysql/conf.d
- type: volume
source: cloud-database-data
target: /var/lib/mysql
- type: volume
source: cloud-database-logs
target: /var/lib/mysql/logs
environment:
- MYSQL_DATABASE=nextcloud
- MYSQL_USER=${USER_DEFAULT}
- MYSQL_ROOT_PASSWORD_FILE=/run/secrets/mysql_root_password
- MYSQL_PASSWORD_FILE=/run/secrets/app_default_password
restart: unless-stopped
cloud-cache:
image: redis:alpine
hostname: redis
container_name: cloud-cache
security_opt:
- no-new-privileges:true
command: redis-server --requirepass ${REDIS_PASSWORD}
networks:
cloud-net:
ipv4_address: ${IP_CLOUD_BASE}.${ID_CLOUD_CACHE}
volumes:
- type: bind
source: ${DIR_DOCKER}/shared
target: /shared
- type: volume
source: cloud-cache
target: /data
restart: unless-stopped
cloud-proxy:
image: nginx:alpine
hostname: nginx
container_name: cloud-proxy
security_opt:
- no-new-privileges:true
depends_on:
- cloud-application
networks:
cloud-net:
ipv4_address: ${IP_CLOUD_BASE}.${ID_CLOUD_PROXY}
ports:
- target: 80
published: ${PORT_EXTERNAL_BASE}${ID_CLOUD_PROXY}
volumes:
- type: bind
source: ${DIR_DOCKER}/shared
target: /shared
- type: bind
source: ${DIR_DOCKER}/nginx/config/nginx.conf
target: /etc/nginx/nginx.conf
read_only: true
- type: bind
source: ${DIR_DOCKER}/nextcloud/config
target: /var/www/html/config
read_only: true
- type: bind
source: ${DIR_DOCKER}/nextcloud
target: /var/www/html
read_only: true
- type: bind
source: ${DIR_APP_DATA}/nextcloud/apps
target: /var/www/html/custom_apps
read_only: true
- type: bind
source: ${DIR_APP_DATA}/nextcloud/themes
target: /var/www/html/themes
read_only: true
- type: bind
source: ${DIR_FILES}
target: /var/www/html/data
read_only: true
restart: unless-stopped
The output of your Nextcloud log in Admin > Logging:
N/A only Info messages.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'cloud-cache',
'password' => '****************',
'port' => 6379,
),
'trusted_proxies' =>
array (
0 => '*************',
),
'mail_smtpmode' => 'smtp',
'mail_smtphost' => '*************',
'mail_smtpport' => '587',
'mail_smtpsecure' => 'tls',
'mail_smtpauth' => false,
'mail_smtpauthtype' => 'login',
'mail_smtpname' => '*************',
'mail_from_address' => '*************',
'mail_domain' => '*************',
'mail_smtppassword' => '*************',
'passwordsalt' => '*************',
'secret' => '*************',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '*************',
2 => '*************',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '24.0.5.1',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'cloud-database',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '*************',
'dbpassword' => '*************',
'installed' => true,
'instanceid' => 'oc2op3n12fto',
'loglevel' => 2,
'maintenance' => false,
