The Basics
- Nextcloud Server version (e.g., 29.x.x):
Nextcloud Hub 9 (30.0.4)
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 22.04.5 LTS (GNU/Linux 5.15.0-130-generic x86_64)
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
today
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
replace me
Summary of the issue you are facing:
Recently added vertically aligned videos are playing upside down in the nextcloud web app.
I have been following a process for years to manage my photos and videos without issue, using rsync and then running a script with the following commands. After a recent AIO update, vertically oriented videos are starting to show upside down. Earlier videos are fine, as are horizontally oriented videos.
chown -R www-data:www-data /mnt/volume_nyc3_01/nextcloud/backup/files
sudo docker exec --user www-data -it nextcloud-aio-nextcloud php occ files:scan backup
sudo docker exec --user www-data -it nextcloud-aio-nextcloud php occ memories:index
Steps to replicate it:
- take a vertical video on your phone (in my case iphone 15 pro max
- open nextcloud iphone app to sync photos and videos to nextcloud
- watch video in iphone nextcloud app - works correctly
- watch video in nextcloud web app- works correctly
- move video to external drive, rsync and rescan
- watch video in nextcloud web app - it’s upside down
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"appsallowlist": false,
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "nextcloud.foo.org",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"nextcloud.foo.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.4.1",
"overwrite.cli.url": "https:\/\/nextcloud.foo.org\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\TXT",
"2": "OC\\Preview\\OpenDocument",
"3": "OC\\Preview\\Movie",
"4": "OC\\Preview\\Krita",
"5": "OC\\Preview\\HEIC",
"6": "OC\\Preview\\TIFF",
"7": "OC\\Preview\\Image"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"memories.db.triggers.fcu": true,
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-musl",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"memories.gis_type": 2,
"default_phone_region": "US",
"defaultapp": "files",
"memories.vod.disable": false,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"DOMAIN": "nextcloud.foo.org"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- app_api: 4.0.3
- bruteforcesettings: 3.0.0
- cloud_federation_api: 1.13.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- keeweb: 0.6.20
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- memories: 7.4.1
- nextcloud-aio: 0.7.0
- notify_push: 0.7.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- passwords: 2024.12.21
- photos: 3.0.2
- previewgenerator: 5.7.0
- provisioning_api: 1.20.0
- recognize: 8.2.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- settings: 1.13.0
- side_menu: 4.0.1
- sociallogin: 5.7.0
- support: 2.0.0
- systemtags: 1.20.0
- theming: 2.5.0
- twofactor_backupcodes: 1.19.0
- viewer: 3.0.0
- workflowengine: 2.12.0
Disabled:
- admin_audit: 1.20.0 (installed 1.18.0)
- audioplayer: 3.4.1 (installed 3.4.1)
- circles: 30.0.0 (installed 28.0.0)
- comments: 1.20.1 (installed 1.18.0)
- contactsinteraction: 1.11.0 (installed 1.9.0)
- dashboard: 7.10.0 (installed 7.8.0)
- deck: 1.14.2 (installed 1.14.2)
- encryption: 2.18.0
- external: 5.5.2 (installed 5.5.2)
- federation: 1.20.0 (installed 1.18.0)
- files_archive: 1.2.3 (installed 1.2.3)
- files_external: 1.22.0
- files_reminders: 1.3.0 (installed 1.1.0)
- firstrunwizard: 3.0.0 (installed 2.17.0)
- groupfolders: 18.0.8 (installed 18.0.8)
- maps: 1.5.0 (installed 1.5.0)
- nextcloud_announcements: 2.0.0 (installed 1.17.0)
- notes: 4.11.0 (installed 4.11.0)
- notifications: 3.0.0 (installed 2.16.0)
- privacy: 2.0.0 (installed 1.12.0)
- serverinfo: 2.0.0 (installed 2.0.0)
- sharebymail: 1.20.0 (installed 1.18.0)
- survey_client: 2.0.0 (installed 1.16.0)
- suspicious_login: 8.0.0
- tasks: 0.16.1 (installed 0.16.1)
- text: 4.1.0 (installed 3.9.1)
- theming_customcss: 1.17.0 (installed 1.17.0)
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev (installed 10.0.0-beta.2)
- unroundedcorners: 1.1.4 (installed 1.1.4)
- user_ldap: 1.21.0
- user_status: 1.10.0 (installed 1.8.1)
- weather_status: 1.10.0 (installed 1.8.0)
- webhook_listeners: 1.1.0-dev (installed 1.1.0-dev)