Version 3.7.1 does not start under macOS 10.15.7 Catalina

📱 Desktop & mobile clients 💻 Desktop
1

The update was offered to me on two computers. I had to reinstall 3.6.6 on both.

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2

I have the same problem with 3.7.1 not starting on macOS 11.7.3 Big Sur. I tried rolling back to 3.6.6, but this also failed to launch.

3

Exact same issue. On macOS 10.15.7 Catalina and Nextcloud’s 3.7.1 update broke the application for me, causing it to not launch. Rolling back to 3.6.6 fixed the problem.

3.6.6 download: Index of /desktop/releases/Mac/Installer

2 Likes
4

Same issue, Intel Mac mini (2018) and macOS Big Sur 11.7.2

5

Same for me.

(macOS 11.7.2 Big Sur).

@peanutpeanuts Thanks for the link - that’s very helpful :+1: Where’s the signing key to verify them, though(?)

EDIT: NM. For anyone else who wants to verify packages downloaded via the link above -

Disclaimer I don’t know if this is the recommended method; I hope it isn’t considered bad advice. I can’t see anything on the page below that explicitly says the key with that ID and fingerprint is for “Nextcloud Security security@nextcloud.com”, but that seems a reasonable assumption(?) Perhaps a developer or someone from Nextcloud could comment. If a moderator objects to me posting this, I’ll delete it asap.

  1. Define variables (for convenience, and to make the instructions more generic):

    DOWNLOAD='Nextcloud-3.7.0.pkg' # Change as appropriate
KEY_ID='A724937A'              # See link below

  2. Download the required package (“DOWNLOAD”; see above) and the corresponding signature file (.asc) from https://download.nextcloud.com/

  3. Go to https://nextcloud.com/security/

  4. Note the Key ID (“KEY_ID”; see above) displayed on that page

  5. Import the public key with that Key ID from a key server e.g.
    gpg --keyserver keyserver.ubuntu.com --recv $KEY_ID

  6. Inspect the fingerprint of your key(s):
    gpg --fingerprint

    Expected output (truncated):

    pub   rsa4096 2016-06-14 [SC]
      2880 6A87 8AE4 23A2 8372  792E D758 99B9 A724 937A
uid           [ unknown] Nextcloud Security <security@nextcloud.com>
sub   rsa4096 2016-06-14 [E]

  7. …and compare the fingerprint of the key you just imported - see above - with the fingerprint displayed on https://nextcloud.com/security/

  8. If the two fingerprints match, and you’re satisfied the key you imported is legitimate, verify the downloaded package:
    cd ~/Downloads; gpg --verify $DOWNLOAD{.asc,}

    Expected output:

    gpg: Signature made Thu  2 Feb 13:09:10 2023 GMT
gpg:                using RSA key 28806A878AE423A28372792ED75899B9A724937A
gpg: Good signature from "Nextcloud Security <security@nextcloud.com>" [unknown]
gpg: WARNING: This key is not certified with a trusted signature!
gpg:          There is no indication that the signature belongs to the owner.
Primary key fingerprint: 2880 6A87 8AE4 23A2 8372  792E D758 99B9 A724 937A

…then proceed to install the package.

N.B.

gpg --version
gpg (GnuPG) 2.3.8
libgcrypt 1.10.1
6

Same Problem on Catalina. Deinstall 3.7.1 and reinstall 3.6.6 works for me.

7

Me too. macOS 10.15.7

8

Same here: macOS 10.15.7 (macOS Catalina). Rollback to 3.6.6 worked for me.

9

Same here: macOS 10.15.7 (macOS Catalina). Rollback to 3.6.6 does NOT work!

EDIT: Rollback did work after clean removal of 3.7.1

10

Checkout if this bug report describes well your issues:

In case your issue is different, please open a different bug report.

11

+1 with the same result… Thanks for the pointer

12

Version 3.7.2 has been released, and that seems to cure the problem