Sure, here is the info for the template;
Nextcloud version (eg, 26.0.1): 27.1.4
Operating system and version (eg, Ubuntu 22.04): Ubuntu 20.04.6 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.41
PHP version (eg, 8.1): 8.1
Database (sqlite or MariaDB or Postgres) PostgreSQL
Docker (compose) N/A
Snap N/A
Is this the first time you’ve seen this error? yes
The issue you are facing:
Steps to replicate it:
1. User turns ON 2FA and things work fine
2 User turns OFF 2FA, logs out and logs back in expecting to use only the password.
3. User unable to login with password. Logged back in, (used backup codes to get back in) and enable back 2FA
The output of your Nextcloud log in Admin > Logging:
[core] Error: 1 two-factor auth providers failed to load
POST /index.php/login/challenge/twofactor_nextcloud_notification
from IP_address by username at 2023-11-27T22:01:41+00:00
[core] Error: two-factor auth provider ‘u2f’ failed to load
POST /index.php/login/challenge/twofactor_nextcloud_notification
from IP_address by username at 2023-11-27T22:01:41+00:00
The output of your config.php file in /path/to/nextcloud**
(use https://.../settings/admin/support which auto-removes identifying information!):
Server configuration detail
Operating system: Linux 5.4.0-167-generic #184-Ubuntu SMP Tue Oct 31 09:21:49 UTC 2023 x86_64
Webserver: Apache/2.4.41 (Ubuntu) (fpm-fcgi)
Database: pgsql PostgreSQL 13.13 (Ubuntu 13.13-1.pgdg20.04+1) on x86_64-pc-linux-gnu, compiled by gcc (Ubuntu 9.4.0-1ubuntu1~20.04.2) 9.4.0, 64-bit
PHP version: 8.1.25
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, json, Reflection, SPL, session, standard, sodium, cgi-fcgi, PDO, xml, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, intl, ldap, exif, pdo_pgsql, pgsql, Phar, posix, readline, redis, shmop, SimpleXML, smbclient, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, libsmbclient, Zend OPcache
Nextcloud version: 27.1.4 - 27.1.4.1
Updated from an older Nextcloud/ownCloud or fresh install:
Where did you install Nextcloud from: unknown
Signing status
List of activated apps
Enabled:
- activity: 2.19.0
- admin_audit: 1.17.0
- analytics: 4.11.1
- announcementcenter: 6.7.0
- appointments: 1.15.4
- bruteforcesettings: 2.7.0
- calendar: 4.5.3
- camerarawpreviews: 0.8.2
- checksum: 1.2.2
- circles: 27.0.1
- cloud_federation_api: 1.10.0
- collectives: 2.9.1
- comments: 1.17.0
- contacts: 5.4.2
- contactsinteraction: 1.8.0
- cookbook: 0.10.2
- dashboard: 7.7.0
- dav: 1.27.0
- drawio: 2.1.4
- duplicatefinder: 1.1.4
- event_update_notification: 2.2.0
- federatedfilesharing: 1.17.0
- federation: 1.17.0
- files: 1.22.0
- files_automatedtagging: 1.17.0
- files_markdown: 2.4.1
- files_pdfviewer: 2.8.0
- files_reminders: 1.0.0
- files_rightclick: 1.6.0
- files_sharing: 1.19.0
- files_trashbin: 1.17.0
- files_versions: 1.20.0
- firstrunwizard: 2.16.0
- forms: 3.3.1
- geoblocker: 0.5.11
- gpxpod: 5.0.13
- integration_openstreetmap: 1.0.6
- logreader: 2.12.0
- lookup_server_connector: 1.15.0
- mail: 3.4.4
- maps: 1.1.1
- metadata: 0.19.0
- news: 24.0.0
- nextcloud_announcements: 1.16.0
- notes: 4.8.1
- notifications: 2.15.0
- oauth2: 1.15.1
- password_policy: 1.17.0
- phonetrack: 0.7.6
- photos: 2.3.0
- polls: 5.4.2
- privacy: 1.11.0
- provisioning_api: 1.17.0
- quota_warning: 1.17.0
- recommendations: 1.6.0
- registration: 2.2.0
- related_resources: 1.2.0
- richdocuments: 8.2.3
- richdocumentscode: 23.5.503
- serverinfo: 1.17.0
- settings: 1.9.0
- sharebymail: 1.17.0
- side_menu: 3.11.2
- spreed: 17.1.3
- support: 1.10.0
- survey_client: 1.15.0
- suspicious_login: 5.0.0
- systemtags: 1.17.0
- tasks: 0.15.0
- text: 3.8.0
- theming: 2.2.0
- twofactor_backupcodes: 1.16.0
- twofactor_nextcloud_notification: 3.8.0
- twofactor_totp: 9.0.0
- updatenotification: 1.17.0
- user_status: 1.7.0
- viewer: 2.1.0
- weather_status: 1.7.0
- workflowengine: 2.9.0
Disabled:
- encryption
- files_external
- user_ldap
Configuration (config/config.php)
{
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“my_domain”,
“internal_IP”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “pgsql”,
“version”: “27.1.4.1”,
“overwrite.cli.url”: “http://my_nextcloud_domain”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “removed”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“memcache.local”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“port”: 6379
},
“default_phone_region”: “US”,
“enable_previews”: true,
“enabledPreviewProviders”: [
“OC\Preview\PNG”,
“OC\Preview\JPEG”,
“OC\Preview\GIF”,
“OC\Preview\BMP”,
“OC\Preview\XBitmap”,
“OC\Preview\Movie”,
“OC\Preview\PDF”,
“OC\Preview\MP3”,
“OC\Preview\TXT”,
“OC\Preview\MarkDown”
],
“filesystem_check_changes”: 0,
“log_rotate_size”: 104857600,
“simpleSignUpLink.shown”: false,
“mail_smtpmode”: “smtp”,
“mail_smtpsecure”: “ssl”,
“mail_sendmailmode”: “smtp”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtpauthtype”: “LOGIN”,
“mail_smtpauth”: 1,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “465”,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“maintenance”: false,
“updater.release.channel”: “stable”,
“theme”: “”,
“loglevel”: 0
}
Cron Configuration: Array
(
[backgroundjobs_mode] => cron
[lastcron] => 1701124202
)
External storages: files_external is disabled
Encryption: no
User-backends:
OC\User\Database
Talk configuration:
STUN servers
no custom server configured
TURN servers
no custom server configured
Signaling servers (mode: default):
no custom server configured
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:120.0) Gecko/20100101 Firefox/120.0
for Docker/Podman list environment variables ( run “docker inspect {container name}”)**
No Docker
The output of your Apache/nginx/system log in /var/log/____:
For Docker/Podman post STDOUT of the container (run docker logs {container name})
N/A
errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors.
PASTE HERE