Hello, since updating to Nextcloud 25.0.1, user quotas are no longer updating. I have tried all occ commands such as occ files:cleanup but to no avail. I have no errors in my log files. Do you have any ideas?
hi @LeDuvet welcome in the forum. 
you didn’t provided any information so just guessing. This error has been reported often shortly, there is a bug with 32-bit systems… Please use search for details.
Hello, here is the information about my nextcloud server :
-OS Linux 22.04.2 LTS 64-bit
-PHP 7.4.3
-Apache 2.4.41
-MariaDB 10.3.25
In the week I updated nextcloud to 25.0.2 but the problem is still present.
Server configuration detail
Operating system: Linux 5.4.0-135-generic #152-Ubuntu SMP Wed Nov 23 20:19:22 UTC 2022 x86_64
Webserver: Apache (fpm-fcgi)
Database: mysql 10.3.37
PHP version: 7.4.3
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, sodium, cgi-fcgi, mysqlnd, PDO, xml, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, intl, json, ldap, exif, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, Zend OPcache
Nextcloud version: 25.0.2 - 25.0.2.3
Updated from an older Nextcloud/ownCloud or fresh install:
Where did you install Nextcloud from: unknown
Signing status
List of activated apps
Enabled:
- activity: 2.17.0
- admin_audit: 1.15.0
- bruteforcesettings: 2.5.0
- circles: 25.0.0
- cloud_federation_api: 1.8.0
- contactsinteraction: 1.6.0
- dav: 1.24.0
- encryption: 2.13.0
- federatedfilesharing: 1.15.0
- files: 1.20.1
- files_automatedtagging: 1.15.0
- files_downloadactivity: 1.15.0
- files_pdfviewer: 2.6.0
- files_retention: 1.14.0
- files_rightclick: 1.4.0
- files_sharing: 1.17.0
- files_trashbin: 1.15.0
- files_versions: 1.18.0
- geoblocker: 0.5.7
- guests: 2.3.0
- logreader: 2.10.0
- lookup_server_connector: 1.13.0
- notifications: 2.13.1
- oauth2: 1.13.0
- password_policy: 1.15.0
- privacy: 1.9.0
- provisioning_api: 1.15.0
- ransomware_protection: 1.14.0
- related_resources: 1.0.3
- serverinfo: 1.15.0
- settings: 1.7.0
- sharebymail: 1.15.0
- support: 1.8.0
- survey_client: 1.13.0
- systemtags: 1.15.0
- theming: 2.0.1
- twofactor_backupcodes: 1.14.0
- updatenotification: 1.15.0
- user_ldap: 1.15.0
- user_retention: 1.8.1
- viewer: 1.9.0
- workflowengine: 2.7.0
Disabled:
- calendar: 4.2.1
- comments: 1.10.0
- contacts: 5.0.2
- dashboard: 7.0.0
- federation: 1.10.1
- files_accesscontrol: 1.15.1
- files_antivirus: 3.2.0
- files_external
- files_trackdownloads: 1.11.0
- firstrunwizard: 2.9.0
- health: 1.2.0
- limit_login_to_ip: 3.1.0
- mail: 1.9.5
- nextcloud_announcements: 1.9.0
- photos: 1.2.3
- quota_warning: 1.15.0
- recommendations: 0.8.0
- richdocuments: 7.1.0
- spreed: 10.0.7
- suspicious_login
- terms_of_service: 1.6.1
- text: 3.1.0
- twofactor_totp
- user_status: 1.0.1
- weather_status: 1.0.0
Configuration (config/config.php)
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.dimosoftware.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "25.0.2.3",
"overwrite.cli.url": "*********\/",
"overwritehost": "***********.com:443",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"force_language": "fr",
"default_locale": "fr_FR",
"default_phone_region": "fr",
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtptimeout": "30",
"mail_smtpsecure": "tls",
"mail_smtpauth": true,
"mail_smtpauthtype": "LOGIN",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"trashbin_retention_obligation": "auto",
"maintenance": false,
"htacces.RewriteBase": "\/",
"htacces.IgnoreFrontCrontroller": true,
"log_type": "syslog",
"syslog_tag": "[NEXTCLOUD]",
"logfile": "nextcloud.log",
"loglevel": 3,
"log.condition": {
"apps": [
"admin_audit"
]
},
"theme": "",
"mail_smtpdebug": false,
"quota_auto_update": {
"true": ""
}
}
Cron Configuration: Array
(
[backgroundjobs_mode] => cron
[lastcron] => 1673604902
)
External storages: files_external is disabled
Encryption: no
User-backends:
- OCA\Guests\UserBackend
- OC\User\Database
- OCA\User_LDAP\User_Proxy
</details>
**Browser:** Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36HI, LeDuvet
Did you happen to solve this issue??
I’m struggling with the same symptoms, so if it’s been resolved, could you please share the solution?
Hi, I did not manage to solve this problem, I think I am forced to reinstall nextcloud.