User files failing to decrpyt after manual upgrade to v28 (default encryption module)

[jtr]

@CyberMinion

After manually upgrading to NC 28, user files are not decrypting.

• Are you using a master key or per user keys?
• Can you provide the output of occ app:list as well?

@CyberMinion

I attempted to upgrade from NC v27 to NC v28, using the web updater. Of course, that broke as usual. It doesn’t like my DB server for some reason, so it throws errors and fails. Then I tried using OCC through the terminal. That broke too, just like the web updater. So I did a manual upgrade…I uploaded the new NC files to the server, copied in my user files and config file, and ran the upgrade command in OCC. It worked!

Since it may be related somehow - or maybe it isn’t but it should not be happening: what types of errors and fails? If you get a chance, check (or post) your updater.log.

@CyberMinion

Is this supposed to be a menu option? If so, see the screenshot and remarks below.

Yes. Logs are available in the Web UI under Administration settings->Logging. They can also be accessed directly in the file nextcloud.log located in your datadirectory. It may have clues, particularly if you can look both at the point of the upgrade as well as while triggering any transaction that spits out raw encrypted files (apparently).